Progressive Chevrolet
Customer Reviews of Progressive Chevrolet
Outstanding Customer Service
byon 07/12/2023
Hunter was professional and communication was wonderful. The entire staff was kind and welcoming. Fast service!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Outstanding Customer Service
byon 07/12/2023
Hunter was professional and communication was wonderful. The entire staff was kind and welcoming. Fast service!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Buying new truck
byon 01/06/2022
Excellent sales and service have used them many times alway a good experience
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
5 Star Team
byon 03/12/2021
After arriving for my scheduled appointment, I was greeted as soon as I walked in. The original sales rep I spoke to was still with a customer when I arrived, but I didn't have to wait. Another sales rep, Josh Henderson, jumped right in to help me. He was patient with me throughout the entire process and provided excellent customer service. He found the perfect car for me & I am very happy with my purchase! Fran Gladman in Finance was very friendly & helpful. She went over everything & made things very easy to understand. 5 Star Team!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
What you expect with good service
byon 12/29/2020
I was pleased with my service. Friendly advisor.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
worst customer service ever
byon 03/22/2020
I ordered a new car from [non-permissible content removed] and it took 5 whole months to arrive . Then Wally refused to sell me the car .Terrible customer service with this company . I recommend that you stay away from these people if you want honesty .
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
1 Comments
Great experience
byon 10/04/2019
I saw the off reviews and couldn’t disagree more. The salespeople were nice, no pressure and very attentive to our needs. Sarah and Fran helped me and they were great. Knowledgeable and looked for the best options for us all around. One of the best experiences I have had in a long time.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
STAY AWAY
byon 05/06/2019
Worst dealer i have ever been to in my life. Words cannot describe the tactics they try to use to scam people out of money. When they get called out on it they say the typical car salesman pitch "what can we do to earn your business". I'm telling you for your own good....don't even waste your time. Drive somewhere else!!!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Unhappy Customer
byon 01/17/2019
Our vehicle was in for Body Work/Repair due to an accident. We were told the car would be ready on a certain date & it was ready for pick up, but once we got home we realized not all repairs were complete & it was not properly fixed & aligned & had to be taken to another repair center (in our home town) for an additional 2 weeks to fix what they did not & repair some of what they did do! I would not recommend this dealership for repair/body work...They are not great with communication either.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
good review
byon 01/08/2018
I called Bernie and told him I needed a battery and he had one on hand. Scheduled an appt. and was done within an hour. Very happy.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Glad you reminded me!
byon 09/19/2016
When I bought the car in 2011, I did not want any additional costs to the monthly payments. However I think it was Challace who convinced me to purchase an extended warranty because it barely affected my monthly payment. I begrudgingly agreed. Well, THANK YOU CHALLACE! I brought my car in for service thinking I needed a new clutch but it was much more complicated than that. I was told that I needed a new transmission too BUT it was covered under my extended warranty that I completely forgot I had! They replaced several more things which were covered under warranty as well. I walked out having paid a few hundred dollars but received a few THOUSAND in service and parts! Thank you Fred Keller and the service staff for discovering that. It made all the difference in the world because I would not have been able to afford all of the work otherwise. Sometimes things work out!!!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Routine maintenance
byon 07/26/2016
Polite and smiling greet. The shop was clean. Explained the services I wanted. Afterwards the services were done, the service writer explained what was performed and also recommended other services, but also explained the reasons for those recommendations in easy to understand language.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
[non-permissible content removed]
byon 05/11/2016
Stay away from this place like the plague. Told me my credit was not good enough for a new vehicle but would sell me a 10 year old truck at 20,000.00 get the hell out. Oh I needed 5500.00 down. A little disappointed I went up the road to doug chevrolet and got a brand new 6 miles on it 2016 chevy camero v8 fully loaded with no trade and a thousand dollars down. You can't tell me that these [non-permissible content removed] are not ripping people off.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
perfect example of why used cars salesmen have a reputation
byon 09/14/2015
Cannot speak to their new car sales. However, used car depart is exactly why used car salesmen have a certain reputation. They do not like to disclose details and if they aren't going to give you any more information or want to answer your questions they like to state it's Ohio law. Oh and by no means ask question or you may upset the manger .
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Great Service Experience at Progressive Chevrolet
byon 08/28/2015
I have not had any service work done by Progressive Chevrolet for several years. My appointment was set up with Fred Keller, Service Rep. First thing he did was to register the car and he told me I was still in their system. I was happy to hear that. I approached him with a list of service items I needed done on my wife's 1999 Corvette. Together we went over what I wanted done because I was working on a limited budget and I needed to keep costs down. Fred was very professional and courteous and assured me that the technicians that would be working on the car were very knowledgeable about Corvettes and I will be pleased with the end result. The car was returned to me on the day as promised and the work came in under budget with the highest ticket item being the tires. I was very pleased to say the least, especially since everything I wanted done was addressed. My wife came with me to pick up the car and Fred went over everything thoroughly with both of us. My wife drove her Corvette home and told me that she felt an immediate ride quality the was missing before the service work was done. Thank You Fred Keller and Thank You Progressive Chevrolet for a Great Service Experience!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
malibu
byon 01/21/2015
The appointment was for recalls on my 2005 Chevy. All staff were friendly and helpful. Work was done as scheduled. Thank you!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service at Progressive Chevrolet
byon 12/19/2014
Courteous service, explained the car's automoive problems and had it fixed and washed and ready to go in an hour and a half. Great service. Thank You.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2009 Tahoe
byon 12/19/2014
As always, Sherry Longwill is a WONDERFUL person to work with. I had no appointment and the car was still taken care of. My only disappointment is with General Motors..I own a 2009 Tahoe. I have religiously had it serviced and have also done the suggested preventative maintenance. I have had the same problem twice now with the PCV valve and no oil pressure. There is documented proof of this problem and GM should stand behind their product. Other than that, I will gladly purchase another vehicle (a tahoe) someday through Progressive.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Great customer service
byon 12/19/2014
Jay and Bernie and everyone in the service department do a great job of working with the customer to keep us informed of what our cars need to be safe and running well. They go out of their way to help. This is why I have been a customer for over 25 years and will continue to buy my cars and have them serviced at Progressive.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Buyer Beware
byon 12/13/2014
Bought used car for teenage daughter. Was concerned about safety and was told vehicle went thru a thorough safety check. Found out that night headlights didn't even work (how did that get by inspection?). Later on found on tires were worn almost to cords and they weren't even the right size for the car. How does this happen? I'll tell ya-Greed and volume and on to the next victim.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
HHR
byon 11/21/2014
Everyone was friendly and helpful. They worked really well as a team and I was able to get in and out quickly even when the initial person helping me was not there when I returned to pick up my car.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Car Care
byon 11/16/2014
The excellent care and treatment to our impala was just outstanding! We liked the follow-up report telling us what we might need to do for our car in future visits. Great Job!..Ron & Carol
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments