Hendrick Kia of Cary

by Edilma jimenez on 02/24/2024

Paulo Morales has a great product knowledge an great experience. Will definitely come back always to see him

Read more

by Steve C on 01/15/2024

I had a great car buying experience at Hendrick Kia Pre-owned. We purchased a 2023 Chevy Tahoe. My sales person, Tim Beard, was knowledgeable and efficient. He was responsive to any questions. Greg Stancil , Pre-Owned Manager and Tim worked hard to close the deal. Greg was also responsive answered every question I had - and there were many - never becoming frustrated no matter how busy he was. I was impressed that he took the time to step out of the “glass office” and sit at the table with my wife and I. All emails and text message were returned. Once back in the dealership, Lance was in the finance office. He was friendly and patient. If you want a no hassle, no pressure experience I highly recommend Hendrick Kia Pre-Owned. Be sure to ask for Tim!! Thanks Tim and Greg for an awesome experience.

Read more

by Mark on 05/04/2023

The service dept is a joke! No communication with the customer once you drop off your car. Just try getting a hold of some one in the service dept while your car is being worked on,,,,, good [non-permissible content removed] luck!

Read more

by Detria on 04/30/2023

Keyanka was amazing. She listened to us and asked questions. She gave us choices and we would highly recommend Hendrick Kia of Cary. Make sure you ask for Keyanka.

Read more

by Allan and Karen on 11/17/2022

We stopped by this dealership while shopping for a preowned vehicle. We did not purchase from them as we were just shopping, but our experience with them was still one of the best around. Randy Perry and Mr. Stencil went above and beyond to show us what they had, answer all of our questions and were so kind in the process. If you stop by this dealership, ask for Randy Perry. He is a super nice young man!

Read more

by CM on 10/31/2022

I am writing this review to highlight my interaction with Ivy Johnson. I had quite a few questions regarding the Kia EV6. Ivy patiently and professionally answered my questions. When it came time to negotiate a price, she emailed a detailed worksheet of what was included. She was aware of the situation: I live in CA and was doing the research for my daughter in NC. I voted for the Kia, but my daughter decided on a different manufacturer. I would definitely recommend contacting Ivy Johnson if someone is interested in a car purchase.

Read more

by Keona Webster Boston on 10/07/2022

I brought my mother to Hendrick Kia in Cary to purchase a new car. I was concise with our needs, gave him vehicle specs and told him we wanted a seamless transaction. Joshua Bateman was our salesman and he was nothing short of FANTASTIC! Not only was he attentive, he gave me a exactly what we wanted with the first car. Josh’s customer service is ABOVE REPROACH and he should be considered the standard for salesman. I’m happy to say my mom drove off the lot within hours in a 2020 Buick! I recommend this dealership to all my friends/family and colleagues. Thank you, Hendrick

Read more

by Nicole on 07/26/2022

Thankyou Frank for a very pleasant test drive of a pre-owned Kia Seltos today. Frank was helpful , friendly and patient. What started out as an information gathering day ended with a great trade in value on my existing car and we are now the proud owners of a Kia Seltos that is great condition. Thankyou for making it an enjoyable process 😊

Read more

by Tina B on 12/02/2021

Many thanks to Todd Adams for the magic he did in getting me my gorgeous white 2022 Kia Stinger. With the car shortage, there aren't many new white 2022 Kia Stinger GT-Line vehicles available. I am in LOVE with this beautiful car and owe it all to him for making it happen. Thank you Todd and Hendrick Kia of Cary for jumping through hoops to make me one happy lady! I must also thank Todd for taking the time to set up everything in the car for me and for showing me all of the features of the new car. This is our 3rd Kia between my husband and I, and we are very happy with all of our vehicles. Also must give kudos to the Service Department there. Good people, and they take great care of their customers. I would highly recommend Hendrick Kia of Cary to anyone looking to buy a car.

Read more

by Mom of 3 on 11/30/2021

Alvin from Hendrick Kia in Cary is the absolute best!!! We bought our 2021 Kia Telluride from him and our experience was fantastic. He went above and beyond in helping me understand all the features of my new car was beyond patient with the zillion questions then 18 days later I was rear-ended and he helped get me in touch with the right people to do the repairs. Fast forward a few months later and my youngest puked in the car...I called several detail specialists and no one would give me the time of day. But, I called Alvin and he again came through AGAIN and had my car set up to get that "area" detailed...I was all set to pay and he said don't worry about it. "I told you I would always take care of you". He cares about his customers, isn't a pressure guy and I HIGHLY RECOMMEND getting your next car from him!!!

Read more

by SCOTT TIELEMANS on 03/10/2021

Sooo I had my oil changed on 3/6 and Scott Tielemans made my experience truly quick and easy because I had to get to work. He got me a lyft to work communicated with me throughout the process assured me on where everything would be once i picked my car up after hours. My car was washed and clean. IT WAS REALLY A GREAT EXPERIENCE! NO SWEAT! NO STRESS!! HE IS AWESOME!!! All smiles.

Read more

by Marcy G on 12/30/2020

Yesterday I purchased a new Kia Sportage at Hendrick Kia in Cary,NC. I can not say enough how thankful I am to have chosen this dealership. Ivy Johnson was my sales associate. She is pleasant, kind, low pressure, and extremely knowledgeable. I felt like she truly cared about me as a customer, and made sure that everything went smoothly. I will definitely return to Hendrick in the future and I will refer any of my friends and family there as well. Thank you Ivy!

Read more

by Sean P on 12/21/2020

One of the best experiences I have had purchasing a vehicle. This is vehicle 18. Fast and friendly service, straight forward and very helpful! From the get go Brian helped find the perfect vehicle for my daughter. Worked around my budget and helped when other dealers wouldn't, very satisfied with the overall experience. Josh helped make sure we were happy with our purchase and ensure all of our questions and concerns we're answered. I would deffinetly recommend them to anyone shopping for a vehicle!

Read more

by Connie Crim on 12/11/2020

Absolutely the best dealership I have ever been to. Josh was our salesman and was very patient and very forth coming. This dealership treated us like real people and they cared about our situation. They did not try to sugar coat anything. BEST dealership by far. Josh Bateman best salesman I have ever dealt with. Jeremy Tornow best finance manager by far. A+++++++ You will always have our business.

Read more

by jon d on 09/04/2020

Thank you. I had a great experience with Hendrick. It started with my friend Will Priest who works in Durham. He referred me to the Cary store as we saw the vehicle online. Robin Turner took over and was attentive and took good care of me. Greg, his manager, took care of me too. Thank you .

Read more

by Justin Morgan on 07/14/2020

I purchased a car from Josh, accidentally as I was actually lost going to another dealership nearby. I figured I would let Josh Bateman try his hand, as he had walked pretty far to introduce me to the lit unexpectedly. I gave Josh an idea of what I was looking for, and Josh returned with 4 options. 2 of those options were not for me and I did not even look at them. It came down to two models, one being a year newer and about $3000 more expensive, however, Josh was extremely excited to show me the cheaper model first and foremost, as he felt like it was exactly what I was looking for, and he was absolutely correct and I ended up taking that vehicle home with me. Josh was extremely knowledgable, never seemed pushy, and I just felt “good” about a salesman showing me the cheaper model of a vehicle first, and especially being genuinely excited because he knew it was what I had come in for (before I even knew). I know I know, I have had the opportunity to work in sales and that can definitely be a sales tactic, but, if that’s what you think it was, then you’ve never met Josh. Everything about my experience here was easy and relaxed, the way car buying SHOULD be. Also, being a younger professional, I find salesman either attempt to be too opportunistic with me or disrespectful as they don’t take me seriously. The way Josh interacted with me was exactly the way I would wish to be treated when I walk on any car lot, any where.

Read more

by Austin Hadden on 06/08/2020

My experience at Hendrick Kia in Cary, NC was absolutely terrible. I found the car i wanted on “CarGurus” at a good price. I live in Charlotte, NC so it was about a 2 hour drive to get to the car lot. When i found the car on CarGurus i called the dealership immediately to see if it was available. Luckily it was, so i was excited. I asked when can i come by to get it. The salesman told me the car was going through inspection and they were waiting on a part for the car. The salesman i talked to went by the name Iggy. Fast forward later in the week, i went to the bank and got my FIRST Car loan, got the car put on auto insurance and some other stuff. I kept calling the dealership so other salesman knew my name and how bad i wanted that car, but the car was still going through inspection so i was willing to wait. I asked The salesman Iggy “when do you think the car will be ready” and “when the car is ready make sure you call me” he said “okay” later in the day i called back to put a $500 deposit on the car so i can save my spot for the car because it was a hot car. Iggy said “it was first come first serve for the car “ The next day I called the dealership again and another salesman picked up and I asked about the car and the salesman told me “someone put a deposit on that car yesterday” I was furious because i tried to put a deposit down on that car the same day but i was told “no” I told my dad and he worked in the dealership business so he asked to talk to the GM. The GM sounded like she didn’t care but she said that she’s going to see what’s going on and she’s going to call back but she didn’t even call back. Later in the day i talked to the owner Sam and he said if i look on there website that he will give me a discount but my experience made me so mad and it was so terrible that i don’t want to do business with them.

Read more

by Robin Turner on 04/23/2020

Robin Turner is one of the best salesmen I know. I would only buy a car from him. If you are in the area and need assistance he is your man.

Read more

by C Andres on 10/24/2019

If I could give negative stars I would, but the system requires me to put at least one in order to post. On Jan 21, 2019, I turned in a leased '16 Sedona and then proceeded to lease 2 new vehicles ('19 Sedona & '19 Niro). At the time, the remaining lease payment on the '16 was to be taken care of by Hendrick Kia (they knew what it was because Kia Motor Finance (KMF) had told them!). I signed the paperwork and left with new vehicles. A mostly good experience with the exception of the paperwork portion where there was a hard sell on their maintenance plans. I had to repeatedly say no and the gentleman offering simply kept trying to adjust the price and offer again. This was annoying, but a different story. At the end of Jan, about 2 weeks later, I received the final bill for the '16 Sedona and proceeded to forward it to both my sales rep (not sure she works there anymore) and the finance rep (David Miller) that I had worked with. It took a bit, but Hendrick then paid about 1/3 of the final bill. I continued to check in with them via email and phone calls to see if they were going to take care of the remainder of the payment. I also forwarded the adjusted bills I was receiving from KMF. Finally, at the end of March, Kia started calling me and threatening to submit me to collections and ding my credit. So I decided to pay the remainder before that happened. Nothing from Hendrick! [non-permissible content removed]

Read more

by David on 07/03/2019

We had an excellent experience purchasing our new Kia Telluride at Hendrick Kia. We went in to look at a Sorento, but Troy Smith helped us find the perfect vehicle. He listened to our wants and concerns and introduced the Telluride. It took a few weeks for the SX we chose to arrive, but the dealership (including Troy, David and Luke) kept us informed of the progress. They gave us a very nice value for our trade-in. The finance department did a great job explaining our options and helped us pick the program that best fit us. Joseph did a great job. See Troy if you'd like a new Kia. He worked hard for us and received solid support from management.

Read more

by Elizabeth on 06/17/2019

Carl at Hendrick Kia in Cary is nasty and rude. He did not pay attention to customers. He does not know how to talk to people. I will never go back.

Read more