Mohawk Honda
Customer Reviews of Mohawk Honda
Very desperate and annoying
byon 07/24/2019
To be honest, they are very annoying. I have since moved to a different dealership based solely on their neediness to talk too me. I work 70+ hours a week and they consistently call me while I'm at work, on lunch they seem to call whenever I'm driving, when I'm asleep trying to catch any rest I can, phone goes off and there they are. You're probably wondering why I haven't simply asked them to stop. I have it's gotten too the point I paid my service provider to blacklist their number specifically. We have since bought a brand new Kia and moved from Honda after many poor reviews.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Best car buying experience ever
byon 03/16/2019
I’ve been car shopping for 3 months. After 2 horrific experiences at 2 local car dealerships, I was ready to give up. Then I saw a few Jeeps I liked on carguru and they were all located at Mohawk Honda. I had a couple hours fee between my 2 jobs so I raced out there and arrived about an hour before they closed. A salesman named Pete gave me a tour of the facility, which is very impressive. Pete was friendly and showed me a few Jeeps and I took one for a test drive. When we got back from the test drive I wasn’t sure about the Jeep, I was on the fence about buying it. I didn’t think I could get the financing and wasn’t sure if I liked the Jeep. That’s when an angel appeared and said “ hi my name is Michael Speranza the business manager, tell me a little about yourself.” Mike said it doesn’t seem like I loved the Jeep I was looking at but he was sure they had one I would love, he was right! We looked at a couple more and I fell in love with a 2016 Jeep Cherokee limited. Mike asked me where I wanted to be payment wise and how much I could put down. I told him I probably wouldn’t be approved and he assured me that he would do everything he could to help. Mike told me that he understands my struggle of the past 3 months of car shopping and he didn’t want me to stress or have to do anymore car shopping. After about 5 mins Mike came back and told me he thinks he can get me approved when the banks open in the morning . I left a couple hundred dollars as a deposit and left thinking that this would be a waste of time again and I would just give up. To my surprise, the next morning, I got a call from mike asking me when I was coming to get my new car. He also told me my payments were so low I would probably be dancing. When I showed up I put on my dancing shoes because Mike got my payments $100 lower than where I needed to be. I still can’t believe it! I haven’t been this happy since my daughter was born. Mike didn’t pre-judge me and went above and beyond ! I feel like I was dealing with a family member. Mike made my car buying experience stress free and very comfortable. Very straight forward and no nonsense. I will be referring everyone I know who needs a quality car to Mike Speranza at Mohawk Honda. Thank you to Pete the Saleman and to Junior for teaching me the tech in the Jeep. Mohawk Honda definitely has some quality cars and quality employees. Thank you Mohawk Honda and Mike Speranza for giving me the easiest and best car buying experience I’ve ever had. Can’t wait til next year when my wife needs a new car, I am a customer for life!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Fantastic experience
byon 12/14/2018
Mike Speranza and his entire team were so easy to work with and you can clearly see that customer service is their top priority. We love our new Honda Pilot and would recommend Mike and his team to anyone in the market for a new car. Jake Doyle did a great job teaching us about all the bells and whistles on this vehicle and Cameron Wynn was excellent as well
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great customer service
byon 10/24/2018
Great customer service from our salesmen and the delivery team. If I had to say one negative it would be the the detailing of the cars interior is not what you would expect when thinking your interior is being detailed before pick up. Over all our salesmen was very personable and not the pushy type of car salesmen you can sometimes expect. Would definitely recommend Mohawk Honda to friends and family looking for a new or used vehicle!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Horrible experience
byon 05/17/2018
Would give 0 stars if possible. After wasting 2 days negotiating due to work schedule, was told the vehicle we were ready to purchase was sold 30 minutes prior, even though we'd been there almost 2 hours already. Maybe if they had people that knew how to properly appraise, I wouldn't have wasted an hour having to show them my cars features. With 18 years of sales experience, I have never seen such lack of communication and professionalism within an organization. Huge disconnect between sales team and management. Would not recommend at all.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Purchased a new vehicle at Mohawk Honda
byon 02/03/2018
Recently bought a new vehicle from Mohawk Honda. Great overall experience and our sales representative, Brad Cittadino, was fantastic! Very knowledgeable, friendly, and not at all pushy. Caleb walked me through the features of the car and did a great job as well. Mr. Ryan in finance knew his stuff and was very pleasant to do business with. Overall great experience, highly recommend this dealership and staff.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Untrustworthy and false advertising
byon 05/30/2017
Is it possible to give negative stars, because if it is, that's where Mohawk Honda would be. Went to Mohawk because they have an AGREEMENT with Kelly Blue Book (KBB) for pricing of the trade in, which I found out in short they DO NOT acknowledge. They lie through their teeth and they falsely advertise deals on the internet. They do not respect their customers whatsoever. If you value your time, disregard this dealership because they're a joke. TL:DR I went there only to have an inexperienced salesman who would leave at 20 min intervals at a time without telling me where he was going, for what, and how long it would take. He brings over the Used Sales Manager who was to do the "selling". I took a test drive of the 2017 CR-V with the inexperienced salesman; salesman gave incorrect and misleading information during the whole test drive. I know this because I did extensive research on the car. Came back to maybe see if we can work numbers. I showed the KBB estimate which, Mohawk claims to abide by, and showed Justin, the used sales manager, and he told me that KBB value was grossly overestimated, CLAIMING I had fudged the condition of the car. I told Justin (Used Sales Manager) to pull KBB up in front of me on the web and to value the car so I can see what he found wrong with the car. If anyone had fudged the details, it was him. He wrote on KBB that I had a lien on the title, NOT TRUE, the potential trade in was PAID FOR IN FULL, NOTHING OWED, and also claimed I didn't have 2 keys WHICH I BROUGHT TO THE DEALERSHIP. Then he goes down with his price of 500 off MSRP. After back and forth for much too long, they lost the deal for 200$. They couldn't come down 200$ although I was ready to pay for the car in cash. It was a shame and I'd advise anyone who respects themselves to disregard this dealership because they know nothing of how to respect their customers. They are [non-permissible content removed] whom you do not want to do business with. I went to Lia Honda and they did not haggle; bought the car for $2,200 less than Mohawk's "deal"
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Internet sales not helpful
byon 07/08/2016
I asked for the price quote from internet but the dealer didn't provide any information, just ask me to test drive so why online price quote feature is for? Not impressed and not deal with again.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Fun, open, no pressure.
byon 05/10/2016
Katie Gattuso. See Katie Gattuso. Innovative, clean modern, friendly dealership. They do big volume and deserve it. Use the tools available to you here at Edmunds.com and you won't need to pitch dealers to take your hard earned money. You'll get the best deal available, and the confidence to see it through. I got the car I wanted for the price I wanted. The process was the easiest I've experienced, and the service was better than I might have hoped for.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Not Impressed
byon 03/31/2016
I negotiated with this dealership online. I was not impressed. I will not buy a vehicle from this dealer.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
A top-notch Honda dealer
byon 03/23/2016
What a great experience! Camren McKenna and Tricia Plagenza were my sales associates. They did a wonderful job dealing with customer: very fair, helpful and honest. They patiently accommodated my request of changing the car color and model a day after signing price commitment. The car was not in stock but they got it in a week! They are genuinely very interested in a long-term relationship. They will surely get it from me. Another great service before leaving the lot, Derek Lahut showed me on how to get the most from my cars features / new technology. He was very keen and knowledgeable. This dealership was a top-notch!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Customer Service!
byon 12/07/2015
Received prompt response from internet inquiry. Internet Manager Scott Risley had a test drive set up for same day with Sales Consultant Camren McKenna who was wonderful. Camren listened to customer needs, answered all questions and stayed within budget. Business Manager Johnna Kennedy made the loan process and paperwork painless. Would absolutely recommend this dealership to family and friends.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Underhanded Sales Techniques
byon 12/30/2014
My experience with the financing/warrantee department has left me with a distinctly unfavorable impression of Mohawk Honda. Despite me repeatedly telling them I was not interested in anything else but the factory warrantee, I was presented with paperwork which did not reflect this. I did not know that this had occurred and it was not until I returned to pick up the car and examined the invoice that I realized several "additions" had been made to my original invoice for the car. When I protested the inclusion of the "simonized warrantee" I was told the car had already been treated and it was too late to change anything. I was not willing to walk away from the car but I was however, very clear that I did not want anything else. I then reviewed the next invoice that was presented and saw that "polishing station" had also been added and left on the invoice. It seemed, saying "no, I do not want this" was unclear or simply not respected. While I understand the need to make money, this felt like a very underhanded and unethical way of doing business. What could have been a very pleasant and positive experience turned into one where I left the car lot feeling taken advantage of and stupid for not being able to stand up for myself.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Great Dealership
byon 10/17/2013
Salesman I dealt with was great. Answered all of my questions, and did not pressure me at any time to buy. Overall, a great buying experience, something all salespeople should take a note of from the salesperson I dealt with.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
The right way to do business
byon 06/08/2013
Excellent sales rep(Brad) who knew his product well. This is at least our 10th Honda, and he didn't oversell his vehicle nor dealership. He and the sales manager worked with us to achieve the price we wanted to pay and be paid for our trade. This is our second car from this dealership, and they will be the first one we go to when we wish to purchase another Honda.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Mohawk Honda Recommended
byon 05/06/2013
Having been our first time purchasing a car with negotiations (prior vehicles purchased through family incentive programs from another car manufacturer), Mohawk Honda, especially our Sales Consultant, Adam D., was very up-front with us and never felt any pressure to purchase a vehicle. He let us dictate the process and answered all of our questions and was very helpful throughout. He has an easy-going demeanor and really understands the products he is selling. Very happy to have purchased a Honda after coming from another car company for so long. Felt like we got a really great value for a product long known for its reliability. Would recommend Mohawk Honda to anyone, even to my family members that are loyal to another car company.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
SHADY
byon 02/14/2013
Very shady dealership, dealt with them for a week and not once were they honest with me. It took me asking the SALES MANAGER 4 times 2 different calls and txts to get an answer on my APR, and the final price of the vehicle. He wouldn't listen or work with me on anything. We came up with a final deal price and I drove 40 miles to get there and he changed the deal we had established 50 minutes before I came in. I felt uncomfortable there, they kept trying to shove the deal down my throat and wouldn't give me the air or space I needed. As soon as they got my number they called me the next day and because I didn't answer the phone call, within seconds they sent me 3-4 text messages. So if you don't answer your phone they'll text the crap out of you. Linsay is a head sales person nice to you face, but once I said I wanted to talk this over with my fiance she wanted to cram there own financing down my throat, which I already had my own. After that the [non-permissible content removed] sales manager mike was of no use and wanted to do nothing but argue with me and try and force me into the deal he wanted that was best for him, claiming " I'm trying to help you out" but wouldn't listen to me for anything. It was as if my opinion didn't matter and they both wanted to shove a deal down my throat that was going to make a 12,000 car cost me 21,000, with all the added crap they wanted to add in there. I recommend don't even give them the chance, because once they get your number they are all over you and want to make you buy a car asap and get you in the car that same day so you don't know how bad you get screwed until you pay your first bill. Please watch yourself and be careful dealing with these shady people.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
VERY NICE EXPERIENCE. We felt that we got a fair deal without any haggling
byon 01/04/2013
We felt that we were treated fairly and with respect every minute of the way. We armed ourselves with all the necessary information regarding the vehicle that we wanted and presented what we thought was a fair deal and got it without any problems. Cory is a fine gentlemen and was very patient with us all the way. He answered all of our questions and explained the workings of the features of the model that we purchased. I would highly recommend him to anyone.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
VERY NICE EXPERIENCE. We felt that we got a fair deal without any haggling
byon 01/04/2013
We felt that we were treated fairly and with respect every minute of the way. We armed ourselves with all the necessary information regarding the vehicle that we wanted and presented what we thought was a fair deal and got it without any problems. Cory is a fine gentlemen and was very patient with us all the way. He answered all of our questions and explained the workings of the features of the model that we purchased. I would highly recommend him to anyone.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
HIGHLY RECOMMEND MOHAWK HONDA
byon 10/22/2011
I purchased a new Honda CR-V EX-L, 4WD. MIKE DORN was my salesperson and I HIGHLY RECOMMEND him. I also dealt with Mike (sales mgr) and Kurt (financing). All staff were very patient with me, especially Adam since he's the one I pestered the most. I received a great price (which I had previously researched) for the new vehicle AND for my trade-in. The full transaction(s) went smoothly. Do NOT hesitate to approach this dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Good experience
byon 10/17/2011
I just bought a Honda Odyssey from Mohawk Honda. I have not yet picked it up, but the buying experience was excellent. I spoke with and visited other dealers which made me appreciate the professionalism of Mohawk Honda. They respected my time which I appreciated. I dealt with an internet person and two salespeople and the finance manager. They were all very nice. I got a great price without having to haggle. Just a good experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
