Mohawk Honda

My experience with the financing/warrantee department has left me with a distinctly unfavorable impression of Mohawk Honda. Despite me repeatedly telling them I was not interested in anything else but the factory warrantee, I was presented with paperwork which did not reflect this. I did not know that this had occurred and it was not until I returned to pick up the car and examined the invoice that I realized several "additions" had been made to my original invoice for the car. When I protested the inclusion of the "simonized warrantee" I was told the car had already been treated and it was too late to change anything. I was not willing to walk away from the car but I was however, very clear that I did not want anything else. I then reviewed the next invoice that was presented and saw that "polishing station" had also been added and left on the invoice. It seemed, saying "no, I do not want this" was unclear or simply not respected. While I understand the need to make money, this felt like a very underhanded and unethical way of doing business. What could have been a very pleasant and positive experience turned into one where I left the car lot feeling taken advantage of and stupid for not being able to stand up for myself.