Lexus of Albuquerque
Customer Reviews of Lexus of Albuquerque
A.Mansfield
byon 05/02/2024
Nothing but a pleasure to work with Mr Mike Torres in completing my purchase of a 2024 ES 350. Mike listened to what I wanted, what I needed and he delivered! If you’re looking a new luxury car, visit Lexus and visit Mike Torres!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
A.Mansfield
byon 05/02/2024
Nothing but a pleasure to work with Mr Mike Torres in completing my purchase of a 2024 ES 350. Mike listened to what I wanted, what I needed and he delivered! If you’re looking a new luxury car, visit Lexus and visit Mike Torres!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service during Renovation
byon 04/28/2024
Even though this dealership is going through a renovation (can't wait to see), they are very professional, efficient and kind in the service department. Juan was outstanding with my 500h and my regular maintenance. IN and OUT with no hassle and excellent communication in along the way
Great service
byon 04/27/2024
Had a regularly recommended service to do. The appointment was easy to make and the drop off and pick up seamless. Juan could not have been more professional. All this during construction. Bravo!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent service
byon 04/20/2024
Jaime is amazing. He’s always helpful and very courteous. Everything‘s done quickly or before promised time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service visir
byon 04/18/2024
Entire service visit was seemless and the morning was great with the loaner
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 04/16/2024
As always, Daniel Perez is an asset to Lexus. He provides the best customer service. He is courteous, friendly, knowledgeable, helpful, responsive, honest, and just overall an outstanding representative for Lexus.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Always Impeccable Service
byon 04/11/2024
Easy, seamless team approach. From reception, service advisor, and loaner car. In and out in 20 minutes. They notified me by text & phone when the car was ready, and pickup took about five minutes.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Amazing service
byon 04/06/2024
They’re always very efficient and professional
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 04/01/2024
The Service employees have been extraordinarily helpful for the many years I have used them for my Lexus coupe.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Lexus rx350h 2024
byon 03/29/2024
Reserve a rx 350h with the right exterior, interior colors and options. Frank Valencia kept us in the loop about the status. Finally deliver great car we expected. Totally satisfied.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service
byon 03/22/2024
The service staff at Albuquerque Lexus were top notch!! Super friendly and courteous!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Jaime
byon 03/16/2024
Jaime was polite, courteous and remembered me from previous visits.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Turbo issues
byon 03/12/2024
Daniel was exceptional. He always called to give me updates on the work. He was able to accommodate me taking the loaner car out of town on a planned trip. He was very easy to talk with and was very knowledgeable and friendly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent customer service
byon 03/02/2024
The service team is awesome, Brian is an exemplary Service Technician. Answered all my questions and explains everything thoroughly. I highly recommend Lexus of Albuquerque.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 03/01/2024
Go see Daniel at ABQ Lexus dealer. He was able to assist me with a vehicle I was planning on purchasing. With their schedule booked, Daniel was able to get the service completed and this helped in making my purchase decision. Daniel will find time and a solution to best meet your needs. I highly recommend him due to his professionalism and communication.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service review
byon 03/01/2024
As always the service was great. Daniel is helpful and knowledgeable and the loaner car was much appreciated. Andrew the valet was just the kindest, most genuine and respectful person who made the visit from start to finish. I appreciate the new feature of a video review of my car.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Key programming
byon 02/29/2024
Tech was quick.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Lexus of Albuquerque
byon 02/20/2024
I booked this appointment on February 18 with Branden. He understood that we were traveling and were 3000 miles away from our normal Lexus service center in Watertown, MA. He pulled up the service history of the vehicle and recommended an oil change and tire rotation. He had great difficulty scheduling tge appointment for February 20. We needed a loaner and he wound up counseling us to come in on the 20th as things were jammed on the 19th. He assigned a service representative, Robert Estrada to handle the appointment. On the 19th, I tried calling to see whether they could take the car on the 19th. No one answers the phone. The automated message system is a nightmare trying to leave messages for specific people. I spent 60 minutes trying to get through to Branden or Robert Estrada. When I finally got through, I was told to bring the car in, they had plenty of loaners and little service business to interfere. 3 hours later I got the automated service results. They found 7 additional items, of which 5 needed immediate attention. The total estimate had ballooned from $200 to almost $3,500. Phone calls, texts and emails to Robert Estrada went unanswered. I finally called Maria Laskaris of Lexus Watertown, MA and went through the service report and their recommendations. Each recommendation had the phrase "No history". Maria was able to look up the service history of the car and tell me that 6 of the 7 additional recommendations were unnecessary because they had previously been done. While Branden could access the service history, the tech working on the car did not bother to do so. Robert Estrada was tied up all day with an insurance adjuster. I declined 6 of the 7 recommendations and then waited to hear that the car was ready. Same problem. Unanswered calls, texts and emails to Robert Estrada. Finally, Robert called and said the car had been ready but he had been tied up. No provision for sending an automatic. Notice that the car was done. To add insult to injury, I had locked the glove compartment with the valet key which I kept. I found tge replacement cabin air filter on the seat and drove back to our Albuquerque lodging and installed it myself. It may have taken me 5 minutes to do so. It's not clear whether they charged me for labor to install a new cabin air filter I installed myself. I would not recommend this dealership to anyone.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Service
byon 02/18/2024
Lexus was very accommodating and professional when I took my car in for service. I had issues with the car play and they helped me identify the problem
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 02/12/2024
Under difficult conditions of construction and temporary housing, the staff of Lexus Albuquerque were outstanding. Usually I'm covered by Robert Estrada but today Daniel was the best. I also like the video of the inspection. Thanks, I'll be back.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Lexus IS 350 Service
byon 02/10/2024
Our service rep Juan Chavez was phenomenal. Juan was very helpful and his communication throughout the service was excellent. Our whole experience with Lexus of Albuquerque was great.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
1 Comments