Lithia Reno Subaru
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Customer Reviews of Lithia Reno Subaru
Review type:
Fantastic Sales
by Heather P on 05/24/2023
We've now bought or leased 4 Subaru's from Lithia Subaru in Reno due to the awesome vehicles they are but also due to the fantastic salesman Luis and the rest of the staff!
302 reviews
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Fantastic Sales
by Heather P on 05/24/2023We've now bought or leased 4 Subaru's from Lithia Subaru in Reno due to the awesome vehicles they are but also due to the fantastic salesman Luis and the rest of the staff!LIthia Reno Subaru Crosstrek buying experience
by NickyBD on 03/03/2022Best car buying experience ever, can't say enough about how helpful the sales team was. Clear, straightforward communication and 110% fulfillment of expectations.Unethical Service Employees, Incompetent Technicians, Hands-Off Management
by Justin S on 01/19/2022Inexperienced and/or incompetent service technicians that fail to identify safety issues and deceptive sales practices. Since August 2021, I have taken my 2016 WRX in 3 times. The first for a routine oil change and inspection, the 2nd time… to correct a loose lug nut that Lithia Reno Subaru failed to torque correctly on the previous visit, as well as to replace rear brake pads which were in fact at 3mm and in the "replace immediately" range despite Lithia Reno Subaru indicating them at 6mm and in the "green" range during the previous visit. On the 3rd visit, I was charged nearly 50% more than first quoted for a 60k mile service due to the service advisor taking it upon himself to recommend services himself that Subaru of America does not recommend. At no point was it indicated these were personal recommendations or Lithia Reno Subaru recommendations, not Subaru of America recommendations. I did not find this out until after the fact from doing my own research. Going to get your car serviced, you need to be able to have peace of mind that your car is in good mechanical condition after getting scheduled maintenance and inspections done. You should also have confidence in the ethics of the service advisors you do business with. In my experience, you won't find either at Lithia Reno Subaru's service department. Following a complaint to Lithia corporate, Lithia Reno Subaru finally reached out to me on January 11th. They offered no resolution and instead offered a generic apology for the inconvenience and stated they believe everything was represented fairly. Moral of the story: Potential customers do not be fooled by any responses by the owner posted by Randy Goldman the GM suggesting he is a problem solver who cares about resolving customer concerns. I can tell you firsthand he is equally unwilling to resolve complaints about his dealership and is hands-off in the process. As a result, he defers to his department managers who evidently condone unethical behavior exhibited by their employees. Save yourself the headache and go to a local automotive shop or Michael Hohl Subaru in Carson City.The incompetence is astonishing
by Disappointedcustomer933 on 02/16/2021The incompetence is astonishing! I scheduled my service appointment online. then four days Later I called to confirm my appointment and confirm that it could be done in one day and I was told that it could be done in one hour. So, I took… the day off work, I showed up to my appointment 20 minutes early and when I was finally helped I was informed that my car cannot be fixed today and they would be happy to reschedule. every time I go there to get my car serviced, they have never been able to do what they promised, in the timeframe they promise.great experience
by mason_c on 11/18/2019Calin made the car buying experience very smooth and enjoyable. I told him what I was looking for he gave me recommendations based on my best interest which I appreciated. I'd send anyone going to that dealership to calin.Best experience
by Romeo on 10/01/2019Best car buying experience I have ever had. Romeo was the sweetest kindest salesman. Randy the GM was great. Helped me with my special needs. I love my new Subaru.Lithia Reno Subaru Service Department
by 10 on 09/05/2019John is always super friendly and accommodating. He makes sure I understand what is being done to my subaru.Always 😎 aeedome!!!
by Caroline on 08/21/2019Awesome job as always. This is my 4th Subaru and Misty at Lithia’s service department is always super helpful, professional, great to work with and truly cares. The team at Lithia’s service department is awesome !!! Thank you 😊Satisfactory
by Renee89511. on 08/03/2019I went in with a preapproved auto loan, however they still required me to run a credit check for “security purposes.” I was completely unhappy because it dinged my credit again, and it took over two hours just for the process! However, I… did end up with a lower APR and payment, so I can’t fuss about that. I’m happy with the vehicle I purchased (2014 Subaru Impreza), unfortunately I expected to leave with a semi detailed vehicle and a full tank of gas, but instead, I left with a dusty vehicle with half a tank. Where is the top customer service?Efficient Service
by Caralyn on 08/01/2019They are always so efficient and accommodating at this location. I have no complaints and will continue to use their services.Excellent Service as usual
by Service on 07/24/2019I want to personally commend John Drake who always takes care of me when i visit Lithia Subaru, this is also why I have purchased 3 vehicles from this dealership. This particular visit was a last minute decision to have my car serviced and… was finished in a fast manner.Amazing!!!
by Amazing on 07/22/2019Tom Verdin was absolutely amazing! He took time with us to help us find exactly what we needed, and even cane in on his days off to help us! He wasn’t just a salesman, he felt like family. He wasn’t pushy and let us take our time making our… decision. I couldn’t have asked for a better experience!Brake Light Recall
by Subaru on 07/21/2019Misty is very knowledgeable and helpful in her service and recommendations. She gives each customer individualized attention and remembers what the customer has asked about or needed service for previously.My 3rd Subaru
by Happy_Customer on 07/20/2019Purchasing a car can be overwhelming, but this time it wasn’t. Hagen made it easy and made me once again a happy Subaru owner!Quick & Professional
by Phil on 07/19/2019First time customer. Service rep Scott was friendly & professional. My routine maintenance was done in less time than expected. Definitely going back to Lithia.vehicle lease
by 712019 on 07/11/2019Terry made the process of leasing a vehicle swift, efficient, and painless.Great experience
by Lance on 07/03/2019I was in a tough spot, they got me out of a bad loan and into my first brand new car, I’m very happy my new car is awesome, it’s a foresterGreat like Always
by KristinaW on 06/25/2019updated 07/02/2019Troy is amazing. I met him a few years ago and purchased a car from him and when I walked in this time he remembered me and gave me everything I wanted and more in no time. Beyond impressed and super excited about my new baby (car).....LITHIA
by RAY on 06/13/2019I am very satisfied with my purchase. I wanted a small economy car around 6 to 700-. JD found a good car and Jesse found financing for it which I know was a challenge due to age and mileage, and my credit rating too. there were some… glitches but they were all worked out. Thanks again to JD and JesseGood Job.
by AndrewHill on 05/16/2019The sales staff was very attentive and listened to our interests and needs. Great job!Evan is awesome
by Mason on 05/16/2019My experience at Lithia Subaru was great. I came in knowing I wanted a crosstrek but Evan totally helped me figure out all the specifics accessories that I wanted. He did a great job and went above and beyond to get me into that car that… day.
Subaru Crosstrek
Subaru Outback
Subaru Solterra
Subaru Forester
About our dealership
Hello Renee89511 We appreciate you leaving a review of your experience at Lithia Reno Subaru. It’s great to hear that you are happy with the vehicle you purchased. Providing quality service to our customers while taking care of their automotive needs is a goal we strive to reach each day and we’re worry to hear that we fell short of what’s expected of us during your purchase. I would like the opportunity to discuss this with you further, please feel free to reach out to me at your convenience so we can talk about your purchase. Thank You Ciprian Ciciovan General Sales Manager
by Lithia Reno Subaru on 08/14/2019