Cornerstone Mitsubishi
Customer Reviews of Cornerstone Mitsubishi
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Who Knew Buying a Car Could be so Pleasant and so Easy?
Who Knew Buying a Car Could be so Pleasant and so Easy?
by D Lawrence on 02/16/2024Cornerstone is a small, family owned dealership, not a huge organization with layers of managers. In my book, this is a HUGE PLUS. As such, They were laid back and very pleasant and easy to deal with. Everyone on first name basis. Laid… back, no pressure and no nonsense. They had the best selection around, and exactly the car I wanted. Negotiations were fast and relaxed. The options were explained clearly and completely. The car was ready as promised and was delivered in pristine condition despite the horrible weather that day. Orientation was thorough and clear. Sales associate was very helpful, knowkedgeable, conscientious and pleasant and has followed up with us. I disagree with the negative reviews on this dealership. My experience with them was completely positive and I would gladly return to Cornerstone should the need arise.***DO NOT LEAVE A DEPOSIT WITH THIS CAR DEALERSHIP***
by Tat on 09/08/2022DO NOT LEAVE A DEPOSIT WITH THIS CAR DEALERSHIP unless you are 100% sure you are buying the car! This car dealership will NEVER give you a refund, NO MATTER what - even when stated verbally and in writing. We left a deposit with… Cornerstone Mitsubishi requesting a test drive since they told us "you would not be committed to purchasing a vehicle, and it is a fully refundable deposit." We noticed the price was very unclear because the car's selling price was way above the MSRP (Manufacturer Suggested Retail Price). This dealership strongly suggests that everything was explained thoroughly throughout the process. Still, in reality, it felt like they were taking advantage of two people of color. Instead of refunding us our money, the dealer tried to force us to buy the car. We understand that they spent some time obtaining the vehicle for us, but it is also their job to do so, and a customer has every right to change their minds when something does not feel right about the price. We have asked polity within several emails for a refund but have been ignored. Being an ex-employee of Mitsubishi Japan, I am highly disappointed and disgusted with how this dealership treated us. We may need to report this dealership and share our horrific experience with the corporation, our communities within America and Japan, and on social media. We understand their inventory is low due to the continuous global coronavirus pandemic (COVID-19) has caused throughout the world. Still, there is no reason to cheat and take money away from people like this.Update: It took about two weeks, but we finally received our deposit back.
Awesome Service!!!
by bruinsrool on 09/08/2010Wow, and I really do mean wow. The service here was absolutely amazing! The person who I met at the service desk was so nice and understanding, I was really concerned about my Lancer, but he really helped me out. Talked me through the… whole process and what was going to happen and what the wait time would be, and get this, my vehicle was done early! It was truly outrageous and I'm so glad that I went here instead of anywhere else. They run a really tight ship, and they were all very professional, except for this one mechanic who seemed to be making crying noises at the man behind the desk, incredibly rude! After waiting a few hours, they performed the maintenance on my car and I'm just thrilled to have my baby back! Thanks again!Better than I could ever have imagined
by 2_thumbs_up on 05/06/2010When my daughter's car went in for service over the Dec. '09 college break, Ernie called me with the news: despite the extensive service, the car needed some major repairs. We'd bought the car second hand 3 years before. Now with… almost 120k on the odometer - including 50k miles my kid put on it - the little white Galant had served us well. The repairs would cost close to $4000, nearly 2/3 what we had paid for it when we bought it. Ernie knew from experience that safety was the most important issue for me when it came to my daughter. After talking pros and cons, I asked him his opinion and he put it out there: lease a brand new one. They had great deals going on and I could put her in a brand new vehicle for $179/mo. with just my signature. Having never leased a car before I dismissed this option out of hand, but didn't tell that to Ernie. I thanked him for his help, we talked a bit about used cars, and I told him I would get back to him. I went online, tracked down a couple of possible leads at other places. Surprisingly, the dealerships I contacted were very slow to respond. With no solid leads by the next afternoon, we went to Cornerstone Mitsubishi, ostensibly to pick up the Galant and take it home while I figured out what to do next. When we started talking to Ernie, he said again, "Why don't you talk to my brother, Gerry, and see what he can do for you? It can't hurt to ask." Still dubious, I met with Gerry and he started crunching numbers. Using the Galant as a trade in we were well under the anticipated $179/mo; this deal started sounding interesting. In the mean time, my daughter is closing in on the most expensive Lancer in the showroom. The Lancer had a great safety rating, handled well in the snow - a must for someone going to college in NH - and came with warranties that no used car could beat. I called my daughter over and asked her what she thought. We had been pricing a basic model in the showroom, but of course, her highness had to ask: "What about the blue one?" At a couple thousand dollars more than the one we were discussing, I doubted this would fly. Gerry said, "Sure. We can do that." I just looked at him. As he crunched, we walked over for a closer look at the 2010 Blue Lancer. It had everything she wanted and, "Oh, MOM! It even has Bluetooth!" When I learned that that meant she could answer her phone without taking her hands off the wheel or her eyes off the road, I was ready to deal. We talked about the incentive reward for bring a repeat owner, the trade in on the Galant, and other allowances that I am sure Gerry pulled out of the air. We were well into the $160s/month arena when he said: "Now, if you would consider putting something down up front we could get this even lower." Considering I had been ready to shell out a huge chunk for a used car, a little bit toward this was no problem. By the time we were done, we were looking at $139/ month (and I did not put down very much at all!) for a 3 year lease with 12,000 miles a year. The only thing that worried me was the 12,000 miles per year limit. By this time brother Billy had come into the picture, and told me: "You don't have to do this, but let me tell you what I did with my lease..." If I paid $5 more a month, I could get 15,000 miles a year. Comparing that to what a mileage overage could turn into, this was a gift. The next day we returned to the dealership to take possession of the "best car on earth." The kid even had to call me from her car to show me how bluetooth worked. She was in heaven. I have taken both my cars to this dealership time and time again and have never been mislead or disappointed. They show me every consideration and courtesy I could imagine, even honoring discount coupons I leave home on the table. A typical case in point: My daughter needed to take her older car in for a problem repair, I was working and she had no mBest buying experience! Want to know why?
by Joeinboston on 11/03/2009I had researched dealers in the area, and not only had cornerstone constantly ranked high, but word of mouth from their customers speaks volumes. So it was no surprise that when I looked them up, to discover that they have won the… Mitsubishi president's diamond club award, awarded for having the best customer satisfaction in all of New England. The two owners, Bill and Jerry, work and have desks in the showroom floor. There was no middle man salesperson, just the satisfying experience of dealing DIRECTLY with the owners. They answered all of my questions, explained all the possible options and features of the car, and offered it to me at a price that was a good deal off of MSRP, the same visit. No games here. I was so satisfied with the service, up front answers, quality of the service center, that I made my purchase. I am now the very happy owner of a 2010 Lancer Evolution. If you are even considering purchasing a new or used car, especially a Mitsubishi of any kind, it is well worth your drive to Wilmington, MA just outside of Boston to visit Cornerstone Mitsubishi. It is now a place where I feel welcomed and you will too. Mention to them that Joe sent you and I promise they will take great care of you!Mitsubishi Evo Clutch Problem
by blackmind on 01/02/2008My car had been acting up after 14,500mi so I had it towed to Cornerstone Mitsubishi. Once there they seemed annoyed that my car was in their shop. The repair tech wanted to know what the problem was and I explained to him that the… transmission was not working correctly. He explained to me that Mitsu won't be replacing the clutch and had been 'fishing' for a confession that I had been racing. I am under warranty and was sad to hear that I wouldn't be covered for a clutch replacement so early considering the only racing I have been done was on my X-Box. Frustrated right off the bat it just gets better. No loaner was available and the rep offered the local Enterprise car rental shop for $25.00 a day (first day paid by Cornerstone). So now I have two bills! It has taken multiple days to fix the car and there has been a stonewall approach that all of this is 'my fault'. I guess this is what I get for just driving the car!? Clutch repairs should take at most three days. This has taken over a week! Way to go Mitsu...a round of applause for confirming how useless your company is.It is very understandable that any customer would be upset about needing to pay for a clutch replacement at 14,500 miles. It is important to remember that a clutch is a wear item that has a life span dramatically affected by its proper use. It is also important to give a little time and clarity to ones thoughts and emotions of a situation in order to report information honestly and fairly about someone elseâs business. My two brothers and I have owned and operated Cornerstone Mitsubishi, in Wilmington, Ma originally as Cornerstone Automotive and then as Cornerstone Mitsubishi. We are involved in the day to day activities of the dealership and we have built our business on the foundation of trust and value. We constantly strive to provide the highest quality of service and customer satisfaction in everything we do. With over 3,000 vehicles sold and serviced our record speaks for itself. We have not had one registered complaint with the attorneys generals office or the better business bureau. We have continuously received high satisfaction ratings by our customers surveyed by JD Powerâs Mitsubishi Surveys in both sales and service. For the rest of the story about blackmindâs vehicle. First of all the vehicle was purchased at another Mitsubishi Dealership and towed in. Even though the service department had already closed we were more than willing to stay late and properly receive the disabled vehicle. When we wrote the warranty repair order we noticed that the Mitsubishiâs new vehicle warranty was not recorded to blackmind. It had been reported sold to a different customer by the original dealership. We informed blackmind that it was important to have the warranty information corrected. Mitsubishi Corporation wanted pictures and several different procedures followed as to diagnosing the cause of the failure. We continually petitioned Mitsubishi to give every opportunity to us and the customer to repair the vehicle under warranty. Even though we were not the selling dealer we wanted to help blackmind. After several inspections by Mitsubishi it was determined that the failure was the result of improper operation of the clutch. Once Mitsubishi made their final decision, we completed the repair and discounted the cost for blackmind. The delays and the outcome were the result of misuse of the vehicle and our petitioning Mitsubishi on behalf of blackmind. Sometimes no good deed goes unpunished. Bill Cimino
Bill, I have worked with you in purchasing mmy car, and I can attest first hand in how your dealership operates with trust and value to the customer. It is why I bought my 2010 Lancer Evolution with you and why Cornerstone Mitsubishi will be my only home for its service. There is a reason why in my research of where to shop, why Cornerstone was awarded the Mitsubishi President's Diamond award, and I can testify to the trust and value your offer every customer.
Tatsuya and Nina, your deposit has already been refunded. This is standard with credit card refunds. The process may take several days. We do offer refundable deposits, unlike many other businesses. You have not responded to my emails or phone calls. I have never even met you in person, so it baffles me as to where this is coming from. As stated in the messages I left you, please call me on my personal cell phone 781-439-8655. We sought out and jumped through several hoops to acquire a specific vehicle at your request and we were very clear about the prices of the potential vehicles we could acquire for you. In the state of Massachusetts, there is sales tax and registration fees that are added after the price of the vehicle. Perhaps this was the confusion? I have no problem with customers changing their minds, that comes with running a dealership, but I do have a problem with you posting egregiously false statements. Your complaints and statements are far from accurate and are hurtful. I negotiated and traded our inventory to acquire you a vehicle. And when you were unsatisfied with the total price including the tax and registration, I personally lowered the price from $21,000 to $19,900 (tax, registration, all included) to help you. But you did not return my emails or phone calls. Our store is kept alive because we have thousands of repeat customers who keep coming back — because we treat people with kindness, respect, and honesty. Your review is offensive and untrue. You’re hiding behind these internet “reviews” and bullying my business instead of approaching me to solve your issue. We do not have the luxury of being a massive company like “Mitsubishi Japan.” We are a small family business, and even in these difficult times we do our absolute best to satisfy every single one of our customers beyond their expectations. Our sales representative spent several weeks communicating with you and attempting to locate the right vehicle for you, and now has nothing to show for it. I am sorry we could not find an agreeable outcome for you. There is only so much we can do for someone who is uncommunicative and dishonest beyond reason. Your comments are uncalled for. We appreciate our customers and take care of them and they take care of us in return. — Bill Cimino (Owner)
by Bill Cimino on 09/16/2022