Mercedes-Benz of Boston

by John Laughlin on 01/26/2024

Super professional shop. Jeff Davis is a fantastic GM. I had an issue with my car and he went above and beyond to make me whole. I feel like a valued customer at Mercedes of Boston.

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by Evie H on 01/17/2024

Rob Tinkham is a professional, patient and responsible sales representative at MB of Boston. Although he prepared all the paperwork for one car, my husband and I changed our minds the next day. He graciously had the new choice delivered to the dealership that evening, arranged for a test drive, informed us of available discounts, and handled all the necessary paperwork! Delivery was done with a personalized & thorough tutorial by Rob! Can't recommend him enough! Thank you!

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by Raegan on 12/19/2023

Such an easy and smooth shopping experience! This is the 2nd vehicle we’ve purchased and Rob Tinkham takes care of it all! We live in the suburbs and don’t normally travel into the city but wouldn’t shop anywhere else except with Rob! Thank you for such a seamless purchase!

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by Tom C on 10/28/2023

I’ve been buying cars and SUV’s here since 1998 . For my wife and myself. Chip McCarty in sales has been taking care of us for the past 25 years. I lost track of how many cars he has sold us in that time. I wouldn’t want to deal with anybody else and I dread the day he finally retires. He is professional and knowledgeable and most of all a friend. I live on the Cape and still come up to buy my cars at Mercedes Benz of Boston because of Chip.

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by Bill S on 10/08/2023

Having bought many cars over the last 50 years, purchasing one from Mercedes-Benz of Boston was the most pleasant car-buying experience we've ever had. There was zero pressure from anyone throughout the entire process. And the price tag on our certified pre-owned 2020 GLB250 was even a few thousand dollars less with lower mileage than comparable listings in the Boston area. Many, many thanks to Andy, our courteous and very knowledgable sales consultant, for patiently helping us throughout an entire afternoon as we test-drove the car and made the purchase. In fact, when a glitch stopped us from transferring the down payment from our bank account to the dealership's account by using our laptop, Andy drove us to the nearest bank branch just in the nick of time before it closed to get a cashier's check to finalize the purchase. Thanks also to Paolo for his careful and patient explanation of service and warranty options so we could make the right decision for our future needs. For many years we had heard the Herb Chambers advertising phrase, "We don't sell cars, we help people buy them," and thought it was just a cute, catchy slogan. But it's really true. They didn't play any of those infuriating, demeaning car dealer sales games. They obviously care about their customers, and we were treated better than we've ever been treated when buying a car.

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by Rob on 08/29/2023

Salesman Richie was amazing. He was knowledgeable, attentive and responded to all our questions in a very timely manner. He went above and beyond to ensure that we found the perfect car for my needs.

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by Dana on 07/25/2023

I had the best car buying experience With Carlos Romero from Mercedes Benz of Boston. I showed up close to closing at the Somerville store to inquire about a car I had seen online, after looking around the store he discovered it was at the Medford location. Carlos could’ve said come back Monday instead he said follow me to the Medford store which I did, got to see the car and drive it around the parking lot it was now after six p.m.. The next few days I showed up everyday test driving the car, asking questions and going through the buying process. Carlos was accommodating and patient he rode shotgun and answered all my questions. When I showed up Friday it wasn’t for another test drive it was to drive my new car home, Carlos had it waiting for me with a bow and his winning smile! Thank you Carlos for making buying a car a wonderful experience for me. D. S.

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by Vin Hoo on 02/23/2023

I went in and Sopath worked with me at MB Boston to identify the right vehicle and right lease program that fit my budget. Thanks...

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by Mrs M on 02/04/2023

Was looking to replace my older MB. We had done a bit of homework prior to our search knowing we wanted to move from a sedan to a SUV. We found what we were looking for at MB of Boston. Amel Memic was our sales consultant. From start to finish he was attentive, efficient and knowledgeable. He was a pleasure to work with.

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by kweku on 12/28/2022

Completed three years as a customer at Mercedes Benz service center at the Somerville, MA. this location provides top of the line service. The service manager is the best to work with. You will learn what to expect on your cycles of services, and fully understand your service plans. If the manager isn't assigned to you, all other service reps are the best. The service staff is always consistently the same.

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by Chris A on 11/29/2022

The dealership has a lot of cars available, with a high turnover. The site is not situated in Boston but in Somerville, At first, the impression might be that the show room is limited, but in fact, cars are parked on the upper floors. Polite and courteous personnel. Carlos was diligent and happy to help. I got all the information needed to make a buying decision.

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by Mr Roberts on 05/04/2022

Salesman Stephen Leung was excellent. He was knowledgeable, attentive and responded to all our questions in a very timely manner.

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by Mike R on 03/13/2022

Ordered the vehicle in November. Carlos kept us abreast of the status at all times. He is friendly, helpful and knowledgeable. What more can you ask for. All questions were answered fast and he made the experience pleasant which is usually not the case when buying a car. If you are looking for a Mercedes take my advice and contact Carlos at Herb Chambers Mercedes.

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by Bondog on 02/28/2022

This is in reference to my 2021 Mercedes Benz GLC63s AMG. I brought this vehicle to Mercedes-Benz of Boston located in Somerville MA on February 15th, 2022. I had just purchased this vehicle there in April of 2021. Upon arriving I spoke with the service adviser Erica Pineda. I described to her that the vehicle seems to make this horrendous banging noise especially in cold weather which we’ve been having recently and never made a noise before. The noise seemed to be more when backing up and turning the wheel. I told her it is extremely disheartening and concerning. I had no idea what it was at the time. I attempted to make a video to record the problem, told her I wasn’t sure it was a good representation but hoped it would be helpful and be sure to show the technician involved. I received a call back from her later that day, stating that they couldn’t find anything wrong with the car at all! She had stated that the technician felt that: “The banging noise the customer is likely hearing is the auto parking brake release feature. Occasionally, especially on cold days the pads may stick to the rotor a little longer than supposed to so when the vehicle moves and breaks the pads free again it can cause the bang type noise. This is normal operating functions.” (This was actually stated as well on my invoice). The response I got was extremely surprising, more importantly extremely disappointing and did not make me feel any better about the concern at all. While the car was at the dealership, I decided to try to research the problem I was having. I did some research during the day on the Internet and found out that in fact this problem, which now I know, is called” crabbing” or “tyre skipping “is extremely common in AMG vehicles with 4-wheel drive. She put me in touch with Albert Berisha Director of Customer Care, (not service?). I then discussed with Albert everything I told her about the disturbing banging noise etc.. He told me, he had no idea at all what was going on. I told him about the video sent to Erica for his review showing the exact nature of the problem to make sure that he, and the service technician look at the video. He also assured me that he would have the service technician go over the entire vehicle, again, to make sure that nothing was going on. After discussing the issue with Albert for another 15 minutes I come to find out that Albert indeed, had heard about this problem, this was extremely surprising to me! This was from the person who I had spoken to a few times, as well as Erica, who both told me they had NEVER ever heard of such a problem. I actually showed Albert a bulletin that was put out by Mercedes to all dealerships, I assume all over the world, about this exact problem! Albert briefly looked at it and shook his head and said yes, Mr. Buffman “I have heard of this problem, and I assure you that I will do what I can”. I described to him that I was extremely perplexed how Mercedes-Benz could’ve specified such tires to begin with. I also advised him that in my research that a lot of mechanics, on numerous forums, were explaining that Mercedes-Benz could indeed fix the suspension to work with these tires, the fact however being that indeed this would be an extremely costly endeavor and that since the vehicle is safe, why “should they” put the effort forthwith to do so. Albert recommended that I could talk with Mercedes-Benz directly which to me is just a good way of dismissing me and passing the buck. Overall, this entire experience with Mercedes-Benz of Boston has been, as stated, extremely disappointing! Not only did I purchase a car from them with the understanding that they would fully service the vehicle and help to rectify any situations I may encounter. I now see that this is NOT the case at all. I get the impression that they look at it, as does Mercedes-Benz, the car is safe. To me the car might be safe but driving a car making these very disturbing noises, worrying what is going on, and feeling extremely nervous about driving it is not safe. My girlfriend took the car out with some friends and when the noise occurred in the car, everyone literally screamed thinking that they had hit something, ran over something, or worse. I think the fundamental point that I’m trying to make is that I truly think that Mercedes-Benz of Boston should indeed “stand up” and fully represent their client and either talk with Mercedes-Benz directly or rectify problem itself and get the tires switched end of story. I was watching TV just the other night and saw a Herb Chambers commercial. The statement was make in banner style ”Our size is our power “ if this is truly the case then Mercedes of Boston should have ”plenty of power “ to replace the tires to solve the problem. I am truly wondering what has happen to a ” satisfied customer”. Listed below are some references to the problem: https://www.youtube.com/watch?v=JGddhMidxs0 perfect description of the problem https://www.youtube.com/watch?v=HrugUAosIac solution to the problem

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by Nan and Marcus Johnson on 02/24/2022

We had a really great experience with Amal at the Mercedes- Benz Dealership in Boston. Amal was really informative and professional. He went above and beyond to ensure that we found the perfect car for our needs. This was our second car from this location and will continue to work with them in the future.

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by FotoAb on 10/12/2021

I was shopping from coast to coast for a very specific AMG. Mercedes Benz of Boston is not equipped to work with out of town buyers. Their process is clumsy and antiquated. They will drop your deal in favor of a local buyer. My experience with other MB dealers when purchasing site unseen has been stellar. If you are a out of town buyer I suggest you look at other dealers.

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by Sajmir on 08/24/2021

Great purchasing experienced here with Kashif Sheik who helped us with all the processes until the day we picked up the car. everything went smoothly! Great Dealership!

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by John Berenson on 01/29/2021

I just had to say once again what a great experience it has been to purchase a car from “Mercedes Benz Boston“. Our longtime family sales person, “Chip McCarty“ It’s just the best!!! He makes the experience of purchasing a car, (which can sometimes be very nerve-racking, long, and tedious, A total pleasure. I have never seen anyone work so hard, and expeditiously to get things taken care of. We were in and out in a flash no long waiting periods and back-and-forth. He’s just very honest sincere and makes you feel so comfortable through the whole process. He has been selling cars to our family for over 25 years and the only person I would go to, feeling comfortable and secure to work with. I highly recommend ship as well as the entire staff at Mercedes Benz Boston they truly go the extra mile! With sincere thanks, John Berenson

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by Poor Experience on 09/03/2020

Horrible experience with this dealer. Incredibly poor follow up from the Sales Team. Items that should have been easy to get ( CPO Proof, Warranty Information, Owners Manual) on my purchased Mercedes were difficult and late to get. I honestly am not sure the car was actually and Pre Certified vehicle. I paid for it but based upon my experience I am feel I got taken by this dealer. Given this poor experience I actually sold the car 2 months later and used another Herb Chambers Dealer to purchase another brand (Audi)- I could not believe the difference in the two dealers. The Herb Chambers Audi dealer in Burlington was fabulous. They even delivered the car to me and took care of everything. The sales person I dealt with was honest, prompt and transparent unlike Herb Chambers Mercedes. I am glad I experienced an excellent transaction with this Audi dealer.

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by MB Boston on 11/01/2019

Jeff , I want to thank you for assisting us in replacing the blood stained seatbelt in our car . I had the replacement done at MB Natick today as a result of your intervention in taking care of this problem . I took a look at the multiple e mails I exchanged with your colleagues at MB Natick as well as my notes with the final instruction from the Natick service rep that he had gone to dealer management at my request and their feedback to me was to “go back to the dealer where you bought your car . “ That lack of customer responsiveness on their part turned out to be the best thing that happened because it brought me back to you and MB Boston . Your email response was what I hoped for - you said ,”we will look into it , and take care of it .” You did ! You had with Georgina as our sales rep , two loyal customers , and now that she is no longer with MB Boston , your assistance with our problem has renewed our total loyalty to your dealership . ( provided we get a great deal on the next vehicle ! ). I would ask that you consider forwarding this to Herb Chambers as he could use it as a case study of losing loyal customers and regaining them . Also glad you have good teeth ! Best Wishes for the Holidays ! Tom

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by mymercedes on 08/31/2018

It took me two years to finally pull the trigger on buying a new car. I shopped and shopped compared quality, features appointments of several top brand SUVs. Every time I saw something I thought suffice my needs and wants I always drifted back to Mercedes Benz of Boston. I drove a Volkswagen Touareg since 2004 and I absolutely love everything about the vehicle but after researching, driving and purchasing my new GLC300 From Rob Tinkham @MBOB I became a believer that MB is by far the benchmark standard. I met Rob Tinkham when I first started looking for a new vehicle and was highly impressed with his professionalism, knowledge, courtesy and understanding of my particular approach to purchasing. Mercedes Benz of Boston is an outstanding facility to purchase a vehicle. I look forwards to many years of commitment to service. Great job Rob and MBOB

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