Skip to main content

Mercedes-Benz of Boston


259 McGrath Hwy, Somerville, MA 02143 (map)
Today 8:30 AM - 8:00 PM
Sales Rating
Recommend:
Yes (11) No (1)
Service Rating
Recommend:
Yes (6) No (0)
Back to Sales Reviews

Dealership Sales Review

1 out of 5 starssales Rating
Poor Experience at Herb Chambers Mercedes Boston
Written by Poor Experience on 09/03/2020

Horrible experience with this dealer. Incredibly poor follow up from the Sales Team. Items that should have been easy to get ( CPO Proof, Warranty Information, Owners Manual) on my purchased Mercedes were difficult and late to get. I honestly am not sure the car was actually and Pre Certified vehicle. I paid for it but based upon my experience I am feel I got taken by this dealer. Given this poor experience I actually sold the car 2 months later and used another Herb Chambers Dealer to purchase another brand (Audi)- I could not believe the difference in the two dealers. The Herb Chambers Audi dealer in Burlington was fabulous. They even delivered the car to me and took care of everything. The sales person I dealt with was honest, prompt and transparent unlike Herb Chambers Mercedes. I am glad I experienced an excellent transaction with this Audi dealer.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.