Commonwealth Nissan
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Customer Reviews of Commonwealth Nissan
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The following reviews are more than two years old. They are not included in the overall rating.
119 sales reviews
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Customer Advocate
by Linda13 on 05/21/2018From the minute I walked in to the dealership and shook hands with Matt I knew I was in the right place. Matt and everyone in the dealership went out of their way to make sure I got the car I wanted and was happy with it. I was made to feel… that my Purchased was important to them as it was to me from signing the dotted line to delivery. Would send anybody there who is looking for a good deal and good people to work withWonderful Car-Buying Experience
by sleigh88 on 04/04/2018I recently had a wonderful experience leasing a new car at Commonwealth Motors Nissan. I traded in my 2014 Kia Cadenza for a 2018 Nissan Rogue SL. The salesman, Hector, first asked what I was looking for in a vehicle-every detail, down to… the color. Once we narrowed down which model might be right for me, he made sure to have me test drive the different vehicles in that color so that I could "see myself in it." Once I decided on the Rogue SL, I was offered refreshments while Bob, the finance manager, worked up some of my financing options, and someone simultaneously did a value estimate on my trade. After discussing my options, I decided to lease, and returned the next day to finalize the paperwork, which was a very simple process that took about 90 minutes in total. Vladimir was sure to explain to me what I would need at the RMV and Town Hall, and reminded me to give my insurance company a call (such things can slip your mind when you're excited about a new car!). Before I left with my new Rogue, Hector demonstrated all the bells and whistles, and set up my Bluetooth connection. I love my new vehicle and could not be more satisfied with my car-buying experience!Thank you for your review. I am thrilled to hear our team could provide you with a positive car buying experience. We hope to enjoy your new vehicle and look forward to working with you again in the future. Charlene - Customer Relations | info@shopuslast.com | Office Phone 978-687-3000
Highly Recommended
by billnissan on 11/21/2017Great sales and service at Commonwealth Nissan! We've been impressed, from start to finish, and highly recommend them to friends and family.Thank you for this great review! We are happy to hear everything went well for you. Sincerely, Charlene - Customer Relations | info@shopuslast.com | Office Phone 978-687-3000
Outstanding Service
by teaton17 on 11/08/2017The sales representative, Hector Almonte, was a huge help. He made the process seem like a walk in the park. The timing and flexibility of hours made it convenient for me to pick up the car. The financial advisor, Daniel Tawitian, was very… informative with my financing options. My experience was very pleasant, but thankful it is over. I have beautiful new car that only took a small amount of time and work to get. There was small amount of sales pressure which I did not expect. If I was to buy another car again I would look at Commonwealth Motors.Thanks for sharing this fantastic review! I can't tell you how happy I am that Hector, Daniel, and our team were able to provide you with a 5-star experience. If there is anything else that you may need, please don't hesitate to give us a call. Enjoy your new vehicle! Best Regards, Charlene - Customer Relations | info@shopuslast.com | Office Phone 978-687-3000
Great Purchase
by Flex_yourz on 10/29/2017Went in looking for a car but unfortunately it was sold the day prior. Met Mr Peterson and was pleased with the help he provided making the overall car buying experience very easy. He was great to work with an understood what I came in to… see told me it was sold but offered to show me something that was just as good and he was right. I rolled out of there with a 2016 Toyota Camry and am very happy with it just under a week later. Went back yesterday to get an inspection sticker and was in and out within 30 minutes. The service department overall was great, very nice people.Thank you for taking a moment to leave us this great review. I am happy to hear our team could provide you with an overall positive experience. We look forward to seeing you again soon. Sincerely, Charlene - Customer Relations | info@shopuslast.com | Office Phone 978-687-3000
My first car
by Yanil08 on 07/02/2017I had an excellent experience with Commonwealth Nissan. Anthony helped me find the car I wanted for the price I wanted. Braham helped me find a perfect loan to pay for the car! and I was driving my car by the end of the week. Anthony also… recommended a car insurance that was very informative and had a great deal.Thanks for the glowing review! We strive to provide our guests with 100% satisfaction and I am happy to hear Anthony and Braham could do just that. If you need anything else, please don't hesitate to contact us. Best Regards, Charlene - Customer Relations | info@shopuslast.com | Office Phone 978-687-3000
Nissan Maxima
by dmrdmrdmr on 06/23/2017I leased a brand new Nissan Maxima from Commonwealth Nissan and I could not be happier. I love my new car. The sales process was very simple and my car payment fits into my budget.Great Experience and Great Dealership!
by RobM2017 on 06/03/2017My whole experience with Commonwealth Nissan was awesome, from my initial contact with Paula Mattucci in the internet department, to dealing with Bobby Barry and Kevin Petersen during the sales process. Everyone was professional,… respectful and willing to help make the process go as smooth as possible. Thanks for a great experience!Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. Sincerely, Charlene - Customer Relations | info@shopuslast.com | Office Phone 978-687-3000
Extremely satisfied with experience
by chelle62 on 03/28/2017We worked with Roy Mazraani at Commonwealth Nissan and we are extremely pleased with the outcome. Roy was very patient with us as we asked to test drive several vehicles. We did not intend to make a deal the day we went in, however, all of… the folks at Commonwealth worked very hard to earn our trust and our business. At the end of the day, we signed a new 3 year 36,000 mile lease and could not be happier. I look forward in the future to be dealing with this dealership again.Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please dont hesitate to contact me or visit us if you need anything else. Sincerely, Charlene - Customer Relations | info@shopuslast.com | Office Phone 978-687-3000
Amazing experience with Edwin
by Noellarourke on 03/16/2017updated 03/27/2017The salesman EDWIN was helpful friendly and prompt. Made the entire purchase smooth and easy. We left informed and happy.Thank you for taking the time out of your day to share your wonderful experience with us. We are delighted to hear you were treated with prompt and positive service. We look forward to working with you again. Sincerely, Charlene - Customer Relations | info@shopuslast.com | Office Phone 978-687-3000
Ready to help you get into the best vehicle you can afford
by itschmitz on 03/17/2017Friendly and helpful, they work with you within your budget to get you the best you can afford. Got to drive away in my first newly leased SUV within a price range I could afford.Thank you for leaving us this great review. We are very happy to hear that we were friendly and helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Charlene - Customer Relations | info@shopuslast.com | Office Phone 978-687-3000
rogueone
by Donnarut on 03/08/2017updated 03/20/2017friendly sales person with no hassles. Could not get what I wanted with the Sportage that we were looking at and he directed us to the Rogue.Tyler-Rogue
by TylerSanta1 on 03/11/2017updated 03/20/2017My sales associate Jovel was extremely helpful and made the entire process extremely easy. I would highly recommend Commonwealth Nissan and Jovel to any family or friends. I'm looking forward to my new vehicle and to returning to… Commonwealth Nissan when my lease is up.Great people!!!
by jrc123456 on 10/30/2016All people were very polite and willing to know my needs and offer me the best option they could for my new car. Definitively recommend it.I shopped them last
by Erinfili87 on 07/24/2016After having an extremely back experience with Kelly Nissan I decided to try Nissan out again based off the fact I really want the Nissan Versa Note and went in to Commonwealth with the mindset that if I was not treated properly I would be… picking a completely different car. We arrived and were quickly greeted by Michael, our energetic sales associate. I was out right with him that I was looking to discuss numbers and had a bad experience with Kelly Nissan and pretty much wanted a straight forward visit to the dealership. Michael still took the time to completely go over the Note with us. Insisted I take a test drive again. Michael was great he answered all our questions and if he didn't know the answer right off the bat he would speak to Bobby to obtain the answer. Lets just say because of Michael's attitude and willingness to explain/assist made my decision so much easier. After signing papers and coming to an agreement, Bobby came over and made sure everything was fully explained to us. He let us know that this was Michael's first sale! I was in awe along with my boyfriend. Jokingly before making my way to finance with Jeff, I said to Michael that I hope my car comes with a big red bow on it (like the show room cars for the Christmas in July sale). Michael assured me he would do everything in his power to make this happen. Finance was a cake walk, Jeff explained everything and assured me he would follow-up the next morning with an e-mail to tell me my financing with the credit union was good to go. By 10 AM I had an e-mail from Jeff stating I was all set and was able to pick up the car next day. Michael unfortunately was tied up when we arrived and I met with Jeff again to sign papers and then was greeted by another sales associate who brought me to my car. To my surprise, Michael had decorated the inside of my car with tiny christmas bows. Thank you Michael for going to the extra mile. Congratulations on your first car sale and I'm really happy it happened to be me.Amazing Customer Service!
by ALopata on 05/17/2016We recently returned to Commonwealth specifically because of the positive experience we had with Joval Ortega. This past fall my husband purchased a used vehicle from him, and when it became apparent I needed to replace my minivan, there… was no one else we wanted to work with. We found Joval to be equally as adept and pleasant to work with when leasing a new vehicle, as when we purchased a used vehicle. He was honest, and it was clear that his colleagues respect him as we leased a Honda and it was a seamless transition between buildings and staff. He answered any questions we had and his follow through was commendable. Commonwealth has found lifelong customers in us as long as Jovel continues to work there!Amazing Dealership
by nsalvato on 04/13/2016I have recently leased a 2015 Nissan Sentra S Model, the help from Hector was by far the best customer service I have ever seen. This dealership is a very friendly and kind place. The vehicles are top notch and up to date with the "can't… beat" prices. Very recommended to everyone that is looking to purchase a new vehicle.Excellent Help!
by KFlood2958 on 04/12/2016I recently leased a Nissan Altima with the help from Danny, everyone was very accommodating and assisted me with the stress of figuring out what would be good for me AND my husband. I will definitely be a repeat customer.Very happy customer
by xiomyp1024 on 03/26/2016I was very satisfied with the service I received from my salesman Hector and the finance manager. I was able to lease a brand new 2016 vehicle with no issues. After being turned down at another dealer just 2 days before I was nervous about… making this deal but Hector was able to help me with no problems. I highly recommend him and the Commonwealth dealer. Very happy customer.Worst customer service experience
by Mercy1998 on 03/23/2016I contacted the dealer to inquire about a registration sticker that should have been changed when the car was purchased. I was told that it would take a day to resolve this. The next day, I received a call from such called manager… FRANKLYN VELOZ giving me information that was different from what I requested and what I had previously explained. I tried to explain the issue one more time however; this MANAGER kept talking over me and I said: "this is not helping me," and hanged up the phone. I received a call back immediately from this person, yelling at me for hanging up, I was appalled by his tone of voice and his reaction as this was a behavior unexpected of a manager. My husband overhead the conversation and proceeded to talk to this manager where of course, my husband did what every husband would do if they note that someone who is supposed to be providing assistance to a customer, is instead yelling and being extremely rude to his wife. This manager called a third time with the same attitude. Treating me as a customer as if I was either begging for money or as if I owed him the fact that I have a car and he is paying for it. Because of his obnoxious tone, my husband continued to say I will go to the dealer so you could say that in person and his response, of a manager, who is supposed to have a touch of professionalism was I am here waiting for you." Can you imagine this interaction with a store manager, sales rep whatever the title is? I went in person to the dealer trying to voice my concerns and this same manager comes to me and begin justifying his behavior; with the same attitude and not showing a sense of customer service skills, non-apologetic and has the nerves to tell me that he is the only one I could talk to, and that if I wanted, I could wait seating there all day. He kept talking as he walked away in the same rude manner that he was on the phone and the worst part, as a very arrogant person who has no idea how to treat people. Victor Jimenez tried to mediate however; he ended up leaving as well as my disgust with this incident was affecting his job. According to these people, I, as a customer needed to understand the manager's reaction and by me, as the customer who was offended by this [non-permissible content removed], needed to just seat and take it. I then went across to Commonwealth Honda where I originally purchased the car and saw the sales person who was nice enough to remember me from the day I purchased the car and easily understood what I needed. Still, I asked to talk to someone higher up and Brian Hesser comes in after I requested to speak with him in person since it was not my intention to go over this on the phone. This person kept looking for reasons to basically blame me for what happened justified the behavior of his manager stating that he doesn't know and that there are no consequences for his behaviors. After listening to him, I noticed that it was a waste of time. I feel sorry that this manager, Franklyn Veloz is allowed to treat people like nothing and gets away with it. I feel bad for those who because of the language barrier are not able to advocate for themselves allowing unprofessional, obnoxious, arrogant and staff with no manners to be at a job where interactions with human being is required. This is my first and last experience with this dealer and I will make it known to others as this type of behavior towards a customer is unacceptable. You need to train your staff to learn to work with people as "you attract more bees with honey than with vinegar" This website doesn't allow me to rate it but the rate is for sure TERRIBLE for CUSTOMER SERVICE & FRIENDLINESS is of course 1 because Zero is not an option.Couldn't be happier
by MyNissanisgr8 on 02/26/2016I was dreading looking for a new car, but mine was 14 years old and in need of repair. I am a senior citizen and my daughter was with me. We met Hector Almonte, told him that we were just looking that morning. He showed us a 2015 Nissan… and a 2016 Honda. The next day, I decided on the Nissan. I really liked that I left the first visit with the sales price without the trade-in. (Deducted at sale). Both Hector and Marshall Daniels, Business Manager made sure that I understood every figure, what it was, and how it affected the final price. There was no push to buy immediately, and I was encouraged to take whatever time I needed. I highly recommend Commonwealth Nissan.
Nissan Rogue
Nissan Sentra
Nissan Kicks
Nissan Murano
About our dealership
Amenities
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Collision Repair/Body Shop
- Express Service
Languages Spoken (3)
- English
- Arabic
- Spanish
Thank you for the wonderful review. I am happy to hear Matt and our team could provide you with an excellent experience. We hope to see you again soon. Sincerely, Charlene - Customer Relations | info@shopuslast.com | Office Phone 978-687-3000
by commonwealthag on 06/01/2018