Ourisman Volkswagen of Laurel
Customer Reviews of Ourisman Volkswagen of Laurel
Great, knowledgable, and kind staff!
byon 03/04/2023
I recently purchased my first Jeep Compass and James Jones was amazing through the whole process! He walked me through numbers, options, warranties, and test drove the car with me as well. He made the everything really clear, easy to understand and the whole process a breeze. It was a great experience and I would recommend Ourisman and Mr. Jones to anyone!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great, knowledgable, and kind staff!
byon 03/04/2023
I recently purchased my first Jeep Compass and James Jones was amazing through the whole process! He walked me through numbers, options, warranties, and test drove the car with me as well. He made the everything really clear, easy to understand and the whole process a breeze. It was a great experience and I would recommend Ourisman and Mr. Jones to anyone!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great experience purchasing a pre-owned car
byon 11/30/2022
We purchased a pre-owned car from Ourisman VW of Laurel. The experience was both seamless & pleasant. Our sales Manager, James Jones, was excellent as he was professional, knowledgeable & made sure that any & all questions were addressed during the process. In fact, the entire staff at this dealership were top notch. Should we purchase another vehicle in the future, Ourisman VW of Laurel's pre-owned division & James Jones will be getting our business. If one is in need of a new vehicle that checks all the boxes from quality to service throughout the overall experience, we highly recommend this dealership, their fine sales team & specifically, James Jones.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Awesomely Amazing Leslie Zell
byon 07/24/2022
I really enjoyed my car buying experience thanks in part to Ms. Leslie Zell. She took time to get me the specific vehicle I wanted, painstakingly taught me the features and was always available prior to my purchase. One in a million person. Ask for or call Leslie at Ourisman VW @ Laurel.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Negligent and Deceptive
byon 03/31/2022
This service center is outright incompetent. Their service techs are incapable of doing their due diligence and identifying the true issues, and will instead bill you thousands for other items rather than be honest that they cannot fix your car. And when they do find issues? They will hide it until you're ready to pay them so you need to return and bill additional labor hours. This facility has zero business representing the VW name, and GM Isaac Chee and Service Manager Michael Guard are proud of the poor standards they operate under. You'd be a fool to bring your car here. Don't learn the hard way. I came here, received a disgustingly poor level of service, and I'm here to give you a heads up before you give them your business. There are plenty of places to service your VW. Go anywhere but here.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Untrustworthy shady dealership
byon 03/07/2022
I would never ever recommend going here. First off they lied telling me false numbers to get a deposit from me then made me wait a month the day I came in to purchase the car one day after it was delivered they sold the car to the person that came in right before me. When you put a deposit down in a vehicle that vehicle is reserved for you until a certain date of which I was still under. Also not allowed to take deposits anymore according to other oruiman locations sales manager of new cars Mahmoud abdelaziz is the shadiest sales manager I have ever dealt with wouldn't recommend to my worst enemy very disrespectful person. Please go to Bethesda ourisman they are so helpful and give you honest numbers and don't take deposits (because they aren't supposed to do that anymore) instead of this untrustworthy place they will take a deposit and sell the car from under you!!!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Recommending unnecessary service
byon 01/25/2022
Had bought my tiguan from here around eighty thousand miles service service rep was recommending oil leak from engine being fixed with a price tag of 4 grand since then I have run 30000 miles did have an oil leak at 110000 miles fixed at a local shop for six hundred dollars wouldn't go back here for any kind of service
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Unreliable and Not trustworthy dealership
byon 07/31/2021
I had called in for VW ID4 PRO model, told that we might have it by evening if we pay deposit. So paid 2k immediately and was told will get a call by 5 pm for pick up. Got a call at 5.30pm that it will be available tomm. Next day got a call that it will be Monday even after paying the deposit. Finally had to cancel as they didn’t have any idea of when the cars were coming in but just wanted the customer to hang on indefinitely…..Sheer waste of time and all the effort ….
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Over Promise Under Deliver
byon 06/16/2021
My wife and I bought a used 2018 Volkswagen Atlas from this dealership last week. Our vehicle had a couple of cosmetic dents when we bought it. We negotiated repairs throughout the buying process and Tim, our salesman told us they have a collision center that will take care of us. When I brought the vehicle in for repairs at 10:00am I was quoted 4-6 hours and given a loaner vehicle. I drove around town in the loaner vehicle for approximately 8 hours and eventually decided to make my way back to the dealership. I drove my loaner vehicle through the lot to look at all the cars the dealership has. The dealership has a lot tucked away on a hill. When I drove my loaner vehicle up the hill I saw my car being painted outside... not exactly the collision center that was promised to me. Out of curiosity I stuck around to discreetly witness the work that was being done. While my vehicle was being painted outside two employees drove up the hill in a white Volkswagen (Jetta I believe) into the same lot my car was being worked on. The employees proceeded to do donuts in the parking lot. This behavior is not only unprofessional but also unacceptable near a vehicle getting painted outside given the amount of debris this kicks up. When I picked up the vehicle I noticed debris in the paint job, a couple of small bubbles and a textural difference compared to the rest of my car. I pointed out my dissatisfaction and was told what a good deal I got on the car. I called the Ourisman collision center directly today and pretended to be an average customer asking questions. The collision center assured me they have the proper tools to repair dents and paint jobs indoors and they do not paint their cars outside. I called the sales manager(Ricky) and expressed the discrepancy between what I was told would be done to my car versus what was actually done. The sales manager told me it is normal for them to paint used cars outside and told me I could come in for a new paint job but the process would be the same. This is unacceptable. I do not trust this dealership to get the work done and will not be going back to them for anything. They are not honest about the things they promise and they cut corners where they can.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Shady
byon 07/22/2020
Don’t know how to manage their website and advertise lower prices to reel you in then claim once they fix the car, they will back out of previous price because the car is now worth more. Don’t understand how to interact with People. Showed the car being fixed in the garage and agreed to a price after repairs were made. Then backed out of price after realizing they could sell for more money. Just [non-permissible content removed] plain and simple.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Lovely Leslie
byon 04/02/2020
I've never had a better sales experience than I had with Leslie Zell. She took the time to chat with me over text and phone for 5 days before I even set foot in the showroom. She was patient and kind, understanding my previous terrible experiences with sales and regrettable vehicle purchases. When it came time to test-drive, she understood that car-buying is as much an emotional experience as it is logical, and didn't hesitate to let me drive multiple vehicles before making my decision. Leslie made the process fun and streamlined, and I couldn't be happier with my new GTI! If you've been burnt in the past by pushy, arrogant, or apathetic salespeople, make sure to request Leslie. I promise, you won't be disappointed! I also have to give a shout-out to Brian Blackmon in Finance - he was fantastic and made sure I stayed within my budget without skimping on protection plans! In summary - I believe I'm an Ourisman customer for life!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great experience!
byon 03/24/2020
Had a great experience with Leslie. She was extremely helpful and helped walk me through the entire process. Left happy with a new car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great customer care when buying my Golf GTI!
byon 03/10/2020
The overall experience when buying my new Golf GTI went well-- the communication was clear and I felt my time was valued. My sales rep, Leslie Zell did an outstanding job helping me through the process. She was thorough throughout the process and was very helpful and easy to work with. I would purchase a car from her again! Her attention to detail was very helpful to me throughout the process and made the car buying process a lot less painful.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great service and experience
byon 03/09/2020
Didn’t buy a vehicle yet but Leslie is amazing. I’ll refer all my friends, coworkers and family to her.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Amazing Experience!
byon 02/17/2020
I've been looking at the Tiguan for over 2 years. It got to the point where I needed to make a move so my first thought was to go back to the dealership I bought my Jetta. That didn't work out so well. Then I went to another VW dealership in the area that also didn't work out. Finally, I found Ourisman VW of Laurel and that led me to their sales manager, Shane. I requested info from two other dealership websites but no one called me back. Shane stayed in contact with me over the course of a week before I actually made it into the showroom. Shane, his sales associate Evan, and the finance manager Thomas were amazing to work with. I was having trouble deciding between two cars and instead of being pushy they gave me time to come to my own decision. Shane is an absolute star. His passion for customer service is unparalleled. He went out of his way to get to know me and understand my needs. Take it from somebody that walked away from two other dealerships and left Ourisman knowing I made the right choice. You can buy a car anywhere but if you're in the market for a VW do yourself a favor and to go to Ourisman VW of Laurel.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Service on 2018 Passat
byon 02/14/2020
Went in for a standard 10k oil change had me in and out within 25 minutes !!! Exceptionally fast and friendly service. Scott was a pleasure to work with. I will be taking my car in for service again in the future!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Go somewhere else.
byon 10/21/2019
After making an offer which included down payment and monthly terms, we were ready to drive to the dealership. When we made a last minute call to verify the guaranteed terms, dealer tried to say we offered $1000 more on the down payment. We got our car somewhere else. This may be the most corrupt dealership in Maryland. Avoid at all costs.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
General manager is horrible
byon 09/07/2019
Never purchase a VW from here. The service department is horrible. They care nothing about their customers. You will be disappointed. Never been treated like this before in my life after purchasing a brand new Volkswagen. Never again! Trust me, never go to this dealership. The general manager is narcissistic and pompous. Doesn't even listen to his customers.
- Recommend this dealer? No
Ourisman: test drive requires credit check or deposit, our cars are special
byon 09/16/2016
My wife and I went to Ourisman VW to test drive a new Golf R. We are both in our late 30s and I'd say we are "established". After looking at a Golf R for a few minutes, the salesman told us we could drive it if we submitted to a credit check. I told him I know my credit score, but that wasn't sufficient. He said the alternative was to place a downpayment on the car and then we could take it for a test drive. I reasoned that paying for a car before driving it was getting the cart ahead the horse, but they didn't seem to see a problem. Ironically, my wife and I are looking at cars across the spectrum and had just left a Porsche dealer before visiting Ourisman. When we went to look at P cars, they literally handed us the keys without saying a word. Yet, Ourisman's cars are too special to be driven. When VW is going through such a tough time with it's diesel scandal, it's surprising to see dealers try so hard to not sell a car.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Fantastic, friendly and very helpful! Thank you Melissa!
byon 05/12/2014
After a long week of searching for the car that I wanted, and I knew what I wanted, I had finally found it. I was in a tough situation with my current car and needed just the right deal to be able to buy a new car. I found the car online and called the dealership. Luckily enough, Melissa answered the call and immediately set up a time that day for me to come see the car. She was VERY knowledgable and walked me through everything I needed to know about the car. As I was buying a used car, she pointed out its faults and was very honest with me about everything. Not to mention it was the end of her work day and she was patient with me through the entire process. Melissa worked with me to get the deal I needed. She was absolutely amazing. So if you want great service please please please ask for Melissa. She took all the stress out of my car buying experience. She even helped me connect the my phone through the Bluetooth on my new car before I left the dealership. I was also lucky enough to get Debbie in finance who didn't bore me with things I wasn't interested in hearing. All in all I had the most amazing experience. Melissa, thank you.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Very pleasant experience
byon 05/23/2012
After submitting a request for price through the Edmunds site we got emails from two VW dealers near us. One came in a nice amount lower than the other so we went and test drove a car exactly as we'd spec'd out on Edmunds, except for the interior color. We said we would buy the car for their proposed price if they could get one in the color scheme we wanted. They went a considerable distance to get the exact car from another dealer, honored their price commitment, and even threw in a pinstrip when asked. All sales floor personell were very freindly and helpful. We were very pleased to see how nice the entire process was.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
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