Customer Reviews of Capital Cadillac
Review type:
Awesome Experience
by Manetta Clemons on 11/13/2024
On November 8, 2024...I purchased a 2025 Cadillac XT4 Premium Luxury from Capital Cadillac and I Love It!!! The team that worked with me and assisted in making this possible were Absolutely Amazing! Tommy Williams my initial sales… consultant was so kind and caring...as I moved through the sale Chris Biro, the General Manager, was a stepping stone that elevated my purchase to some awesome 20" wheels that added pop to the vehicle. Chris makes you feel at ease with your purchase and goes above and beyond to make sure you're pleased!!! Thom Holmes is one of the most thorough people I've EVER met! He took the sale all the way to the finish line and randomly checks in on me even after the purchase! I'll NEVER forget you! Tim Goodale handled all the paperwork and to be honest I could've talked with him all day... his voice was rare. He was thorough as well! Last but not least Randy Gibson the Technology genius... he took me through the how to's of operating the vehicle. He is highly knowledgeable about getting the Best experience possible from your vehicle... I TRULY wanted to take his brain home with me! My overall experience with Capital Cadillac will remain in my mind for years to come... I purchased on a Friday and I wish ALL my Fridays were as enjoyable as this one was! My husband and I look forward to being lifetime members of the Capital Cadillac Family! I own a 2010 SRX as well so looks like I purchase every 14 years... hopefully it won't be so long the next time! See you all soon! In ending all my email contacts with everyone... I'd always end with "May God Bless".... and guess what???...He Did!!! Thank you all so much!!!
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Awesome Experience
by Manetta Clemons on 11/13/2024On November 8, 2024...I purchased a 2025 Cadillac XT4 Premium Luxury from Capital Cadillac and I Love It!!! The team that worked with me and assisted in making this possible were Absolutely Amazing! Tommy Williams my initial sales… consultant was so kind and caring...as I moved through the sale Chris Biro, the General Manager, was a stepping stone that elevated my purchase to some awesome 20" wheels that added pop to the vehicle. Chris makes you feel at ease with your purchase and goes above and beyond to make sure you're pleased!!! Thom Holmes is one of the most thorough people I've EVER met! He took the sale all the way to the finish line and randomly checks in on me even after the purchase! I'll NEVER forget you! Tim Goodale handled all the paperwork and to be honest I could've talked with him all day... his voice was rare. He was thorough as well! Last but not least Randy Gibson the Technology genius... he took me through the how to's of operating the vehicle. He is highly knowledgeable about getting the Best experience possible from your vehicle... I TRULY wanted to take his brain home with me! My overall experience with Capital Cadillac will remain in my mind for years to come... I purchased on a Friday and I wish ALL my Fridays were as enjoyable as this one was! My husband and I look forward to being lifetime members of the Capital Cadillac Family! I own a 2010 SRX as well so looks like I purchase every 14 years... hopefully it won't be so long the next time! See you all soon! In ending all my email contacts with everyone... I'd always end with "May God Bless".... and guess what???...He Did!!! Thank you all so much!!!Great Information
by James E from Smyrna on 05/17/2024Stopped by the dealership to learn more about the Lyriq. Ended up speaking with the General Manager Chris Biro and he was very helpful. Didn't feel preasured at all ... just lots of helpful information. Will come back to Capital when I'm… ready to buy.
The following reviews are more than two years old. They are not included in the overall rating.
107 reviews
A thrid great purchase from Capital Cadillac!
by Juana on 07/01/2018updated 07/13/2018Mr. Kevin Grandy was the Sales Consultant with my recent purchase of the 2018 ATS. Having been a customer with Capital Cadillac starting with my 2007 CTS in 2009, I have learned to trust this company. Capital Cadillac has integrity as the… basic building block for doing business. They have the quality of being honest and strong moral principles; as well as moral uprightness. Their vehicles are safe, comfortable and very, very pleasing to the eyes. My experience continues to be amazing with every vehicle purchase. When I received the call a few weeks ago from Sherry [she is awesome by the way] with Cadillac to let me know that I was eligible for an upgrade, I decided to trade car and I am very happy with my purchase. Of the years with the company, I have always had 100% quality, no problems and have been treated with exceptional service. We all are treated as #1 customers and that is awesome! We can trust Capital Cadillac. Thank you Kevin Grandy and the management team for the incredible service that continually flows.... to anyone that walks into your business! Sincerely, Juana C. HeardA Very Satisfied Customer
by Hollywood on 06/14/2018My hats off to the dealership. I visited the store on a Saturday and miscalculated arrival time from Savannah, 4- 5 hours with traffic and forgot they closed at 6 pm instead of 8 pm. We were already 2 1/2 hours into the trip and called… the dealership advising them of this information. They were willing to wait on us even though it was after hours. This included the sales person, the sales manager, appraiser, and finance person. The sale was seamless and we appreciated everyone's help - Lee-our sales person, Ronnie- the money man, and lets not forget the manager with the mohawk and matching shirt and shoes. BTW - I left an item in the car (go figure) and they are sending it to me!! A great team!!!!Rhon Lee, Salesman
by LethaRoberts on 05/04/2018updated 05/09/2018On April 30, 2018, my husband Lawrence Roberts, and I (Letha Roberts) ventured out to price a Cadillac. The first dealership was Capital Cadillac. The first salesman to welcome us was Mr. Lee. My husband and I gave the criteria for… the price and amenities that were looking for. Mr. Lee, worked very hard to meet our needs. We had a great trade-in for our 2011 Chrysler 300. He took the time working with us on choosing the right type of vehicles we wanted, . Mr. Lee, was very diligent in working on our behalf, when meeting with the Finance Department and the General Manager. in the end, he satisfied our needs on the vehicle that we purchased 2014-Cadillac XTS. Mr. Lee took the time to orientate us on the vehicle operations, Onstar and Link, and SirrusXXM, and purchasing car mats. Mr. Lee informed us of the classes for new Cadillac owners. He has a great personality and his demeanor was wonderful. I almost forgot he was salesman, because he made us feel very very comfortable during this process. He did not rush us into a Sale. He took his time in explaining every detail, that goes along with purchasing a vehicle. In purchasing a vehicle in the past, I never met a salesperson who made you feel like he cared about you as a person, l not just a customer. HATS OFF TO MR. RHON LEE!!!!!! Letha RobertsLee is Great!
by Kinard on 05/02/2018Lee has helped me a number of times and I must say his customer service is 5 Star. He is always pleasant whenever I come in and makes sure the work is done timely, accurately and at the best price possible.2015 Cadillac Escalade
by My1stCadillac on 04/19/2018I recently purchased a 2015 Escalade from Julius Murray and it was a great experience. I informed him of the type and style that I was searching for. I made a specific request and he found the exact vehicle. I couldn’t of asked for a… better salesman. This was an absolute great 1st time Cadillac purchase experience. I will definitely return in the future.Thanks Capital Cadillac for such superb customer service !!!
by Yinka on 04/05/2018Absolutely the best customer service I have ever experienced. I originally called to make an appointment to have my car serviced, instead they offered to come and pick up my car while I was at work and brought me a loaner car. My car was… returned before getting off work. You can't as for better service than that!!Salesman Review
by MichelleHerring on 03/27/2018I recently purchased a 2015 SRX from Jack Wyatt! Purchasing a cadillac in itself is a total pleasure! But this happy experience was made to be an even more enjoyable event by going through Jack! He was very professional and yet very… personable! His kindness and patience were over the board as was his expertise in his field! He always had a smile on his face and willing to help with 1000 questions! I think he is a total asset to this remarkable and classic dealership! You just can't improve on the best! Thank you Jack for everything! Michelle HerringSales Review at Capital Cadillac
by KenyaGreen7 on 05/07/2016Gumala Ogbamichael is an amazing sales person at Capital Cadillac in Smyrna! I truly appreciated his extensive knowledge, follow up, quick responsiveness, and excellent communication throughout my entire car buying process. He certainly did… not make me feel like I was just another sale. He truly cared about my needs in a vehicle & delivered over & beyond what I expected!!! He was very patient & he worked diligently to find my dream car. Thanks Gumala for being so awesome!!!Bad service experiences!
by Nouche_GM on 03/01/2016Wrong alternator was ordered or delivered. I had to rent a car one more day. Ron told me that he would give me a discount on the bill. When I came to pick my car up, Ron was absent and did not leave a note. It was a big deal to give me a… discount. It took 3 people to come for finally give me a $60 discount!!! I am not surprised. In the past we spend thousands of dollars to fix the air conditioning and it was never fixed!!! Capital Cadillac never took responsibility. The engine is well known for oil leak!!! Capital Cadillac never took responsibility for this mater neither!!! My husband bought a whole lot of new car from this dealer! Never again!The Place to Go!!!
by J_Evans on 02/24/2016I've been a Cadillac owner for 6 years now. I bought my first Cadillac from them and I just recently traded up to a newer model and each time I have been floored by the level of Professionalism & Customer Service this dealer has shown me.… My Sales Rep "Gumala Ogbamichael" Raises the Bar when it comes to Customer Service. Not only did he help find the car right for me but he also helped me install it with a factory nav when a number of professionals said it was impossible. Plenty Sales Reps will give you good service when you're buying a car but few will continue to be there for you after you've bought it. Gumala is one of the few that will. If I ever have a question or issue I call Gumala. If you're looking for a dealer with a great reputation and even greater service go to Capital Cadillac. If you're looking for a Sales Rep that will go out of his way to meet your needs before and long after you've bought your car you ask for "Gumala!!!"Lost Credibility
by itsjustme17 on 01/30/2016updated 02/09/2016Brought my SRX in to the service department to be checked out for some issues. We were given a loaner car (2016 SRX) as they said they were backed up and it may take a few days. After a couple of days, Jason S, our service advisor, called… back to give me a diagnostic conclusion and price for repairs. I told him I needed to discuss with my husband and we would call him back. Less than 2 hours later, we got a call from someone in the sales department offering to buy our car and trade up!!!! We asked where he got our name and he said from the service department! What? You take your car in to be repaired and before you authorize any repairs they try to push you into trading up? It seems to me that this is a conflict of interest and not exactly ethical at most; in poor taste and tacky at least. Yes, a loaner car is very nice, but is this part of their scam - to give you a brand new car to drive a few days and inflate the repair costs of your own car to try to push you into trading it in on a new one? It certainly made us wonder. We would have considered shopping there for our next purchase before this happened, but not now. This has made us feel they are not to be trusted in any way. Bad move, Capitol Cadillac!Great service
by Jilljones66 on 12/16/2015updated 01/06/2016Lee is very nice, and the service is very fast. Got my car back in a day. Gave me a new courtesy car to drive.whatIlike
by Hobyruby on 12/17/2015Service reps always pleasant and courteous; keep you informed of status while waiting; friendly, waiting room and amenities are thoughtful and appreciated.Superior and excellence
by Lindapv2u on 12/06/2015I was treated very respectful. The technician was very informative about my vehicle. They made sure they found the problem and I was offered a loaner vehicle until my car was ready.Orbit
by Orbit1968 on 11/28/2015updated 12/04/2015The staff was friendly and easy to work with during my experience. Also, a convenience car was provide while my vehicle was being serviced.Thank you for this great review! We're very happy that our team was here to help you and treated you with the customer service we know you deserve. Thank you again and hopefully we get to see you again! Best regards, Elwyn Bridges - General Manager
Service Satisfaction
by DonAkridge on 12/02/2015My last two new cars were purchased at Capital Cadillac. My car service has been exclusively at Capital for seven years. Always very satisfied.Thank you for your feedback! We can't tell you enough how much your loyalty means to us. We are very happy that we've had the opportunity to service you over the last 7 years! We truly thank you again and we'll see you again soon! Elwyn Bridges - General Manager
SRX2013
by Mavis_lakes13 on 10/19/2015updated 11/12/2015I was greeted once I pulled in and taken care of immediately. The only thing was the wait time and notification of completion. I wasn't notified , I had to ask how much more time to be completed . But everything else was goodThank you for taking the time to provide this feedback, Mavis. Your comments will be reviewed with our team and please dont hesitate to call us if youd like to discuss them in greater detail. Thank you again! Elwyn Bridges - General Manager - elwyn.bridges@capitalcadillac.com - 770-952-2277
Expedited Service to Save a Vacation
by Terry_Bell on 10/18/2015updated 11/12/2015Lee Sommerws was our Service Advisor and did an exemplary job in every aspect of the service experience. He was courteous and informative on all matters. He went beyond expectations to ensure we got our car serviced and returned, on short… notice, so we could leave for vacation on schedule. If we need service again, I will insist on Lee as our representative. He is a credit to your organization and a great asset to your business.Thank you for the nice review, Terry! Lee is an excellent service advisor and we're thankful to have him on our team. We're very happy to hear that he was there to provide you with great service. We will be sure to pass along this great feedback. Take care! Elwyn Bridges - General Manager
Cadilliac
by Jamesedward128 on 11/07/2015updated 11/12/2015Good and Quick in and out Service was very quick.The waiting room was clean and the coffer and food was good.Thank you for reviewing your experience with us, James! If there is anything else that we can do for you, please feel free to contact us or stop in any time. We hope to see you again soon! Elwyn Bridges - General Manager
About our dealership
Capital Cadillac has been serving metro Atlanta since 1931. Originally located in Midtown at the corner of 5th and W Peachtree St and has been in its current location on Cobb Parkway since 1980. Conveniently located in NW Atlanta near the Cumberland/Galleria shopping area and SunTrust Park, new home of the Atlanta Braves. Both our Sales and our Service operation are fully staffed to support you 6 days a week. You will find fresh coffee and Coca-Colas stocked in our refreshment area, guest wifi, and a large waiting area with 3 private work stations for your convenience. We look forward to the opportunity to meet you and assist you and make your buying and ownership experience comfortable and informative.
Amenities
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care! Best regards, Elwyn Bridges - General Manager
by capitalcadi on 12/17/2015