Rick Case Hyundai Roswell
Customer Reviews of Rick Case Hyundai Roswell
buying a new no hassle
byon 04/23/2024
overall very pleasant fast process for buying a ne car
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
buying a new no hassle
byon 04/23/2024
overall very pleasant fast process for buying a ne car
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Take your time?
byon 01/15/2024
Sales dept a little disorganized. Called ahead to see specific car, they did have it ready to see, but after closing the deal took much too long to prep car and find second set of keys. Left us by ourselves for several delays.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Service Department
byon 01/06/2024
Very courteous and professional, they don’t lie about your vehicle and get it fixed in a nice reasonable time frame.
- Recommend this dealer? Yes
The Alpharetta Hw dealer
byon 12/28/2023
Quick service, good service advisors.
- Recommend this dealer? Yes
Rick Case would be very proud of this crew, esp Matt, Lawson, & Aiden!
byon 11/30/2023
There is nothing to dislike about this dealership. After a terrible runaround at other dealers, this one proved to be the answer to a car buyer’s prayer. Upper management has trained them well, given line management the authority to act decisively, and trained the sales force to be friendly but professional as an excellent team. They don’t waste your time, they don’t promise what they can’t deliver, and they take care of you with genuine concern. Great job, Hyundai Roswell. Rick Case would have been proud of you.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Rick Case Review
byon 11/01/2023
Dealer was professional and easy to work with.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
The service was great but
byon 10/18/2023
It was time for my 15,000 check up. Making the appt was easy, I had the car there on time and about 30 minutes later, my car was parked outside. Since I had not been notified, I walked back to the service desk, told them the situation and was referred to the checkout desk. The lady looked but no paperwork and no service rep, she said she would find him and get him to finish the paperwork. I waited 30-45 minutes more, went back to the service desk, still no service rep. One of the other service reps found my paperwork, corrected it to show n/c since my car is less than 3 years old, and took it to checkout where I signed out. I probably spent an extra hour, at the dealership, maybe I should have applied for a job.
- Recommend this dealer? Yes
Friendliest dealership!
byon 09/21/2023
Rick Case Hyundai of Roswell is the friendliest dealership I've ever experienced! Zack and Aiden made my car buying experience very easy and smooth, and I'll never shop anywhere else again!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
No response if you have any questions
byon 08/04/2023
No follow up by dealership or sales person
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Great service, friendly staff
byon 08/03/2023
I have problems with the air conditioner in my vehicle which required a part that was not easily available. Rick Case offered me a loaner car to the came in and the service could be performed. They kept me up to date and did a great job. I realize that industry-wide labor rates have gotten very expensive, nevertheless, I will continue to bring my car to them because I trust them.
- Recommend this dealer? Yes
Great service
byon 08/02/2023
The service is very good, prices are aggressive and the people are very kind and polite
- Recommend this dealer? Yes
Restless in Roswell
byon 08/02/2023
Andrew in the service department is professional, polite and prompt. He understood my situation with being from out of state and needing car repairs before I could return home. He worked hard to get my repairs done and on the road back home as soon as possible!
- Recommend this dealer? Yes
Awesome service
byon 08/02/2023
My service here was A1! Bruce is definitely awesome! He was very kind, courteous and super knowledgeable! I will definitely return due to his awesome customer service!
- Recommend this dealer? Yes
Great Sales Dept
byon 07/31/2023
Had a very good experience at Rick Case. I only went there to drive a Tucson Hybrid, and I ended up buying it on the spot. Sales rep, Kash, was great to work with - no pressure. Everyone there was friendly and professional.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Service
byon 07/31/2023
Always friendly and professional.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
impressed with how quick and easy it was
byon 07/28/2023
Want to thank Bruce for getting me checked in quickly. Service team got the diagnostic quickly and performed the service work fast. More importantly, Bruce called me proactively to tell me what was wrong and when my car was ready for pickup. usually you have to chase the service managers down to find out any details. That was great. Thanks Bruce.
- Recommend this dealer? Yes
Speedy and kind!
byon 07/28/2023
Today was my first time taking my car in and although I was given an appointment time, I stupidly took it as a “suggestion” for arrival. As I dropped my car off 2 hours early to see the line of cars arriving, I quickly realized the time slots weren’t suggestions, rather a way to sincerely organize their books. Michael was EXTREMELY kind to me even in the midst of all of this chaos I was causing. He worked with me and before I knew it, they were calling me to say the car was ready. Thankful to be part of the Rick Case Hyundai family now!
- Recommend this dealer? Yes
Great service but VERY hard to get appointments.
byon 07/27/2023
The service is quick and well done BUT it's disappointingly HARD to get appointments. I call once a week and leave messages and nothing. The website appointment schedule is hit or miss and when I finally reach someone...it's a month or more to get in for service. Sigh
- Recommend this dealer? No
Unmatched Superior Service
byon 07/27/2023
I’ve consistently taken my car to Rick Chase Hyundai and have been please every time. Clear communication and shuttle service when needed.
- Recommend this dealer? Yes
Amazing service!
byon 07/26/2023
Working with this dealership was a pleasure. Everyone was very kind and helpful. I always felt like they were truly trying to help me find the perfect car for me, not just push me out the door with whatever they were trying to sell. I am looking forward to working with them again in the future, especially Tenae!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Nothing short of roller coaster ride of service
byon 07/23/2023
My family has purchased couple of cars from Rick Case Hyundai and said check with them. So I called Rick Case Hyundai Roswell landline to inquire about car, as I was shopping around to find best deal. The sales guy took the info I had from other dealers and said will call back with the best out the door price. Two min later he calls back with his personal cellphone and his tone and attitude is different from the one on main landline phone [called are being recorded for monitoring purposes]. So he give a number which was higher than other dealer and when I said I’ve lower number and I can share the screenshot with you so he can show it to mangers, to see if anything can be done. He rudely says go buy from them, i asked you not even gonna check with manager, don’t you want sale. He’s like no, go buy from them. I couldn’t believe his attitude and tone, this is what I expected from Rick Case Hyundai. I hung up and after couple hours of cooling down. I called back and ask to speak with manager, so his actions don’t go on like this. Braxton answered the call and politely asked, what has happened and listened to the whole thing, apologized and said he’ll relay the message and will call right back with update. Half hour or so later he calls back with manager close by and apologized once again and said he’ll do whatever it takes for my order and offers me a deal on the car I originally enquirer about, a better deal than that rude sale guy. So I went down and we spoke and came to number and finalized the deal. All in all Braxton was very professional and courteous. As I was the last guy in the dealership [closing time and it’s Saturday] he went thru the checklist quickly and finished it, without proper walk thru. I left with car and on my way home noticed that car doesn’t have what was advertised online. I called him the next day, as it was past 9pm, he spoke with manager and apparently manager doesn’t want to honor what’s advertised online. Manager apparently saying that it’s mistake and he’ll not honor it. Hence my title roller coaster ride of service I received from Rick Case Roswell. So I don’t recommend folks there. Even thou, Braxton did what he could, but management don’t care once sale is done. Not a satisfactory service from Rick Case company.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
