Rick Case Hyundai Roswell

My family has purchased couple of cars from Rick Case Hyundai and said check with them. So I called Rick Case Hyundai Roswell landline to inquire about car, as I was shopping around to find best deal. The sales guy took the info I had from other dealers and said will call back with the best out the door price. Two min later he calls back with his personal cellphone and his tone and attitude is different from the one on main landline phone [called are being recorded for monitoring purposes]. So he give a number which was higher than other dealer and when I said I’ve lower number and I can share the screenshot with you so he can show it to mangers, to see if anything can be done. He rudely says go buy from them, i asked you not even gonna check with manager, don’t you want sale. He’s like no, go buy from them. I couldn’t believe his attitude and tone, this is what I expected from Rick Case Hyundai. I hung up and after couple hours of cooling down. I called back and ask to speak with manager, so his actions don’t go on like this. Braxton answered the call and politely asked, what has happened and listened to the whole thing, apologized and said he’ll relay the message and will call right back with update. Half hour or so later he calls back with manager close by and apologized once again and said he’ll do whatever it takes for my order and offers me a deal on the car I originally enquirer about, a better deal than that rude sale guy. So I went down and we spoke and came to number and finalized the deal. All in all Braxton was very professional and courteous. As I was the last guy in the dealership [closing time and it’s Saturday] he went thru the checklist quickly and finished it, without proper walk thru. I left with car and on my way home noticed that car doesn’t have what was advertised online. I called him the next day, as it was past 9pm, he spoke with manager and apparently manager doesn’t want to honor what’s advertised online. Manager apparently saying that it’s mistake and he’ll not honor it. Hence my title roller coaster ride of service I received from Rick Case Roswell. So I don’t recommend folks there. Even thou, Braxton did what he could, but management don’t care once sale is done. Not a satisfactory service from Rick Case company.