Audi Wilmington
Customer Reviews of Audi Wilmington
Zane Manzer
byon 12/12/2023
The salesperson is highly knowledgeable, providing a thorough explanation of the vehicle features. Their negotiation skills are equitable, and they exhibit transparency regarding pricing, fees, and additional costs.
Zane Manzer
byon 12/12/2023
The salesperson is highly knowledgeable, providing a thorough explanation of the vehicle features. Their negotiation skills are equitable, and they exhibit transparency regarding pricing, fees, and additional costs.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Bad experience with purchase
byon 10/12/2023
I was looking to lease a etron gt from this dealership, but it turned into a nightmare. After all paperwork has been submitted, even brought insurance ,they told me there was a mistake and we can’t honor the deal because we make a mistake on the residual of the vehicle. Instead of making things right. He make an offer to me that is worst, a deal with marked up rates and Audicare ,way worst then the deal agreed on. Instead on making things right, they told to go pound sand and buy from someplace else. Worst service I had at a dealership
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
1 Comments
Great dealership for Audi
byon 07/12/2023
I am a long time customer. Fair, honest, efficiently professional. That’s how I describe the folks at Wilmington Audi.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Audi
byon 03/13/2019
They always satisfy your needs and put you first. I have never had a bad experience since I became a Audi Customer in 2016.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Routine vehicle servicing at Wilmington Audi
byon 03/11/2019
Chris from the service department was very friendly, helpful, thorough and professional. Went out of his way to take care of me. Can’t ask for more than that. Very pleasant experience altogether.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Ultimate Audi Store!
byon 03/10/2019
From my Audi Brand Specialist Emilie's comprehensive vehicle model knowledge and professionalism, to John Ewing in sales management to Brian Pritchard in F&I, and of course Tom Mihok, I choose Audi Wilmington because of the superb quality of the entire experience. I have dealt with other Audi dealerships in the past, but will only ever return to this team because of the true satisfaction they provide.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great Staff, Great Service and Best Prices
byon 03/08/2019
The Staff is friendly, knowledgeable and extremely helpful. Stephen McKeehan, my Audi guy, made my new car purchase enjoyable and he has been there to help me after the sale. I am very happy with my trade in value and new car price. I highly recommend Audi Wilmington.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Complementary Multi-Point Inspection
byon 03/06/2019
Knowledge and professionalism of service agent. Questions answered. Service performed promptly and efficiently.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service
byon 03/05/2019
Immediate attention to solving my problem. Friendly and supportive service staff. Diagnosed and solved problem while I waited. Highly recommend service department.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Audi Service - Wilmington
byon 03/05/2019
The service department was very customer focused and polite.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Thank you!
byon 03/04/2019
Friendly and timely service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Exceeded Expectations Extraordinarily
byon 03/04/2019
Our visit was well organized from the view of providing extraordinary service. This dealership is the best. We have not experienced their level of expertise and customer focus from any other business. We really like the positive atmosphere and attitude. You feel like everyone values you. You can ask a question of anyone and if they don’t have the answer they will get it for you immediately. Tom Mihok is just extraordinary as a business manager and leader. He obviously has the respect and support from everyone based on interactions we have observed for the 8 + years we have worked with him. Chris, our service adviser for about 7 years, has built our confidence. We trust anything he reports or suggests to us because we know he is looking out for us. His customer focus and interactions are the best. We wish all business we interact with as a customer we’re as excellent as this business. !
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service is improving at Audi Wilmington
byon 03/04/2019
I thought the service representative was listening to my concerns. He was confident that the issues would be fixed today. He discussed particulars about my model that I was unaware of. I feel I know more abt my vehicle and am able to manage the maintenance needed to keep it in tiptop shape.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
A great experience
byon 03/04/2019
Assistant Service Manager was very prompt and professional. The lounge area was very comfortable. I really appreciated having coffee, water, and wi-fi.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Audi Wilmington- Great service
byon 02/28/2019
Jessica and Kevin were both extremely helpful, considerate, professional and ensured I had a positive experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Experience with Wilmington Audi
byon 02/28/2019
No pressure, James Piech and Andy were ultimate professionals. Also, they did not try to sell me anything I did not need--I like the honesty!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
THE BEST IN THE BUSINESS
byon 02/26/2019
Always the customer service and they really do make me feel like they care about me. I absolutely LOVE Anthony who sold me my car and when it is time I will buy from him and only him again. Chris and Jess make your Service Team the best in the business. I really do hope they get the recognition they so deserve!!! They are the best and they are the reason I keep getting my car serviced there.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Q5 - Found It!
byon 02/26/2019
Tyler was determined to find a car that met my wants and needs. He would not let me settle for anything less.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Awesome Customer Service!
byon 02/26/2019
Ease of booking a service appointment; amazing customer service; timely service updates; a nice surprise of a coupon for my service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Walthall
byon 02/26/2019
Moderate repair costs. Preventive maintenance reports.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service rep
byon 02/25/2019
The service was done quickly and the service rep was great!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments