Audi Wilmington

Today 08:00 AM - 08:00 PM
Open Now
Sunday
closed
Monday
08:00 AM - 08:00 PM
Tuesday
08:00 AM - 08:00 PM
Wednesday
08:00 AM - 08:00 PM
Thursday
08:00 AM - 08:00 PM
Friday
08:00 AM - 06:00 PM
Saturday
09:00 AM - 05:00 PM

Customer Reviews of Audi Wilmington

4.9
Overall Rating
(140)
Recommend: Yes (139) No (1)
Write a review: Sales | Service
sales Rating

First Audi purchase

by djpatterson111 on 02/04/2018

I had a great experience at Wilmington Audi. The staff was very friendly and knowledgeable. I was given fair market value on my trade- in and they gave me several financing options to fit my budget. It was the quickest car buying experience I've ever had.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

145 Reviews
Sort by:
service Rating

Awesome Service!!!

by WendyeF on 02/09/2018

Well I broke my ankle on the ice this week but still needed my car serviced. I called Chris Oakes and all was arranged and taken care of. The hubby dropped it off, got a loaner and the great work was done. Don't know what I would do without Chris and I hope you know what you have with that talented customer-centric young man!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

First Audi purchase

by djpatterson111 on 02/04/2018

I had a great experience at Wilmington Audi. The staff was very friendly and knowledgeable. I was given fair market value on my trade- in and they gave me several financing options to fit my budget. It was the quickest car buying experience I've ever had.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Good service experience

by robmallard on 01/21/2018

Everyone I interacted with was very friendly. Prompt and informative description of the issue and cost to fix. Really liked the messaging text system, great improvement! Jeremy Burkland provided great service and I appreciated that he answered my pretty dumb questions without making me feel like an idiot!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great service Experience

by BarryCriscuolo on 01/19/2018

I had my 30k service for my S3. I really enjoy and impressed With the fact that every service advisor knows be by name when I walk in.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great dealership

by sphinx1 on 12/30/2017

I leased a Q5 from this dealer and it was very pleasant buying experience with trustable dealers. Highly recommend this dealer.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Solid, professional staff.

by 2017_a4 on 12/27/2017

The whole process was pretty seamless. They worked with us on the price, insurance and delivery in a way that minimized stress on our part.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great trip to Audi service department

by Chappy11 on 12/18/2017

I had to drop off my car overnight because of a flat tire. The service department reach out to me first thing the next morning and give me up-to-the-minute status updates on the completion of my tire. Great service all the way around. Highly recommend this dealership.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great service

by AlyssaDec on 12/05/2017

The staff here at Audi is very helpful. Being someone who is a new time car buyer, I had a lot of questions. The staff made sure that all my questions were answered and I definitely recommend purchasing a car from here!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Excellent Service & Sales!

by cliffhook6 on 12/05/2017

I had a 2003 A4 that was giving me serious issues. I live in Maryland and was seeing a audi dealer in maryland that was very rude, and not catering to my needs. After doing some simple research, I came across Audi Wilmington and saw how nice of a dealership it was, and it was even closer than my last dealer! I brought my 03 A4 in for some simple service, come to find out it was going to cost me a ton of money out of pocket! Being out of warranty! Instead of spending the crazy money to get it fixed, I was easily assisted in using that money for a down payment on a brand new A4! I love it, and I couldn't be any happier! Tommy Mihok, the general manager, helped me come to a decision between 2 A4's and helped me take the right one home that night. Steve M, my sales consultant, was great. He did a great job catering to my needs, and showing me affordable pricing options. Thank you Audi Wilmington for the excellent service, and sales! I will be trying to get all my friends to purchase an audi now! xoxo

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Amazing Sales and Service

by SchleppoS5 on 12/04/2017

I leased an S5 in May of 2016. Audi Wilmington was terrific throughout the purchas experience - Will, Anthony and Joe are always willing to help, quick to answer questions or help with issues, Chris and Jess are also great in service with quick communication, and Tommy is always willing to chat Audi. From order, to delivery, and for normal service, the entire team and experience has been premier and without complaint. The entire team clearly has a passion for the Audi brand, embodying the service and respect you would expect at a premier dealership. Highly recommended and worth the trip for anyone in the market for a new Audi or looking for reliable service

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Friendly and helpful team

by Yobegnuol on 12/04/2017

I recently purchased a Q5 from Audi Wilmington. The staff was extremely helpful in showing me a variety of cars and options. There was never any sales pressure, nor haggling over price, things I’ve just come to expect out of dealerships. I’d definitely recommend them if you’re in the market for a new Audi.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

OUTSTANDING DEALERSHIP

by thaliamorgana on 12/04/2017

Hands down the best experience I’ve ever had in purchasing a new vehicle. Will Jennings was very knowledgeable and had a superb personality. Most definitely returning and hopefully working with Will on other purchases in the future!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Top of the Line Service and Communication

by JoeQwattroRS3 on 12/04/2017

Audi Wilmington has one of the top sales teams in the country in my opinion. I’ve been to many dealers in quite a few different states, I’ve never received a better experience when buying a car, getting a car serviced or general communication with the salesmen. Every time I walk in the door I’m greeted with a smile and a handshake. I have placed an order for a car thru Audi Wilmington as well, my salesman is Tyler Bye. The amount of knowledge that Tyler and the rest of Audi Wilmington’s sales team have about the cars and products they’re selling and servicing is unmatched, especially in Delaware. My experience so far, having ordered this car, has been amazing. Every time I request an update about what’s going on with my order Tyler, Will Jennings, or Joe Vilone are more than helpful and do anything they can to make sure that I have all the information I need. If I’m buying an Audi on the east coast, you better believe I’m going to buy one from Audi Wilmington!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Audi Wilmington Above All

by Evan_Neaves on 12/04/2017

Thank you Audi Wilmington! You know how to treat customers, During a recent purchase, they took care of every single detail, making the car buying experience so much better! Plus their service team is the greatest! keep up the GREAT WORK - Audi for Life!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Recent service

by dmcbfmd on 12/04/2017

Pleasant, helpful staff; immaculately clean facilities; prompt, competent service. I always enjoy the experience of having my car serviced and waiting for it.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

HORRIBLE EXPERIENCE. INSULTED HUMILIATED

by mark2017 on 12/02/2017

My first advice for every one. i would never step into this agency again I was humiliated, verbally abused and threatened by the owner of this agency. It started with a phone call i made at 4 30 PM on 12/2/2017 trying to know till what time dealership is open. I am looking for cars and exploring the market. I have herd a lot about Audi Brand and wanted to see if i can drive home an Audi this June. Receptionist informed me that they will close at 5 PM. Since it was already 4 30 PM I was about to hang up when she asked me why i wanted to come. I told her of my intention, to this she stated that in case I am local I should stop by today. I informed her that I live 25 min away from the agency. To this I was told that I should stop by today. I asked the person if she is sure since the last thing I wanted to hear at the dealership is that they are closed considering the fact that i was being asked to come extremely close to the closing time. To this I was again told " no body is going to say that to me" and that " I should come today. I made 25 min drive to Wilmington DE thinking the dealership must have a policy of some one staying extended hour I reached the dealership at 5 PM and i was told they are closed, when i asked then why did the receptionist ask me to come i was first told i should have come 5 min earlier. They knew i would be making 25 min drive to reach their dealership. They could have simply requested me to come on a later day ????? At this time i felt wronged since i was going through something that i had clarified before and it was my fear. I was made to believe i will be attended to considering the circumstances and then very specifically refusing to attend to me. With no fault of mine. I felt my time has been wasted. Regardless I requested to be seen by a manager. The manager heard what i had to say and then asked me which car I wanted to see. I told him i am driving a Mercedes c 300 and looking to test drive Audi. He asked which exact model. To this I told them I wanted to be introduced to the models available. At this point the owner of the dealership interjected. I was not even talking to him. He never introduced himself. He just seemed angry. He started shouting and me and said I should either walk into his office and talk or get the hell out of his dealership. He made multiple derogatory statements like. I should stop yapping, I should get the hell out, he is the owner and it's his shop. I was surprised at being talked like this. I was not rude neither was I shouting at the people in the dealership. i was trying to make a point and was being firm but not rude and not loud. I did remind him that he is being very rude but he didn't care. In the back ground I was hearing receptionist say that i should have come 5 min earlier. Some how the owner thought that if he shouts and rudely tells me to either come to his office or walk out of his agency this is ok My horror didn't stop here. He apparently followed me to my car humiliating me. He was absolutely not parked next to me. He called me names; he said my car is a " 200 dollar piece of junk that i should drive home in" . Once i sat in my car to drive away he even opened the door of my car threatening me and only let me go once i reminded him i will call 911. Now here are my concerns: Its of course the dealerships responsibility to take ownership of the mistakes they have made. i did not make 25 min drive to get into an altercation. I did not ever want some one to stay back if they didn't want to in the after hours because of me. But if they made a mistake in calling me some one needs to take responsibility for that. Further NO ONE HAS A RIGHT TO BE RUDE !!! NO ONE HAS A RIGHT TO THREATEN SOME ONE When a customer walks in to a business center customer is vulnerable. its not customers home base, customer does not have friends there, the least agencies can do is be respectful. there is a res its called Customer EXPERIENCE Audi did loose a customer today because of this dealership and i am going to make sure my friends know about this experience I hope some one in the customer experinece listen to the phone conversation between the front desk and me and watches the video installed in the lobby and the video installed outside the dealership. I feel humiliated and abused. I have never been treated this way by any one. Not sure if this a race issue I suspect this is not the first time the dealership has behaved this way However all i can do is not go to this agency again warn my friends and who ever else i can reach out to.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

1 Comments

service Rating

Audi Review

by MrsKellyP on 11/28/2017

The staff is very accommodating and extremely friendly. Quick service and they even washed my car, which was very much appreciated!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Audi Wilmington great dealership if you are looking for an Audi

by Newaudibud on 09/28/2017

Anthony was easy to deal with. Very knowledgeable about the A3. Trade in valuation was fair. Business manager went smoothly thru paperwork. Anthony spent time to make sure I understood operation of new controls. All in all a pleasant experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Audi check-up

by Sohilm15 on 09/23/2017

Rep was kind and helpful. Provided valuable insight on the issue, and was able to have me come in under short notice.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Service completed

by Andrea424 on 09/23/2017

Service was prompt and attendees were friendly. We will certainly return for all of our service and maintenance needs. We are very happy with the dealership

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Customer

by JaniceM2 on 09/18/2017

Justin was great. Very friendly and professional. He asked if he could keep the car until 3. It was done sooner than expected.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
about our dealership
Google Map