Audi Wilmington

Today 08:00 AM - 08:00 PM
Sunday
closed
Monday
08:00 AM - 08:00 PM
Tuesday
08:00 AM - 08:00 PM
Wednesday
08:00 AM - 08:00 PM
Thursday
08:00 AM - 08:00 PM
Friday
08:00 AM - 06:00 PM
Saturday
09:00 AM - 05:00 PM

Customer Reviews of Audi Wilmington

4.9
Overall Rating
(220)
Recommend: Yes (218) No (2)
Write a review: Sales | Service
sales Rating

Audi Wilmington Review

byNicholason 11/04/2018

Tyler was awesome and went above and beyond to get me in this car. He was available 24/7 and that made a world of difference.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
242 Reviews
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service Rating

Mr.

byFredon 11/19/2018

Friendly staff

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Coolant failure

byMichaelon 11/16/2018

Chris is prompt and explained the service very thoroughly

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Juliano

byJulianoon 11/14/2018

Easy to schedule appointment, clear communication, asked me what else needed attention beyond just my 45k service, love the pull in garage and new electronic check in stations. Loaner car process is great and very easy.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Audi A3 2017

byLeonoraon 11/14/2018

They were very helpful and did everything I asked for in timely manner.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Routine 65,000 maintenance

byHenryon 11/14/2018

They did the work in a timely way and kept me well informed of the work status.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Review

byChuckon 11/13/2018

Took a little longer than anticipated, but the work was first-rate. Jessica in-service worked really well with me to get a good outcome

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great Routine Service

bySheilaon 11/09/2018

Friendly customer service as always. Very informative and always looking to help

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Nice surprise!

byMariaon 11/08/2018

The 27 point check and this surprise clean carpets and car wash!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

2012 Audi

byAinoon 11/07/2018

Chris, the service advisor was wonderful.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Awesome always!

byAnkon 11/05/2018

Very professional, courteous and timely!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Audi Wilmington Review

byNicholason 11/04/2018

Tyler was awesome and went above and beyond to get me in this car. He was available 24/7 and that made a world of difference.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

My Experience

byJohnon 11/04/2018

Everyone was very attentive and friendly.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Audi Q5 service

byPaulon 11/04/2018

Everything done as expected in timely fashion

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Service was exceptional with a 5 star rating.

bySylvesteron 11/03/2018

We found the service reps to be extremely courteous and very helpful. They were very knowledgeable and prompt service was another strong feature.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great service

byToddon 11/03/2018

I work with Chris Oakes and he makes the experience personal each time. Everyone in the service department is friendly and professional and I trust that I’m well taken care of.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

New Audi owner who hates car shopping.

byRichardon 11/03/2018

Easy and low presure

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Great Buying Experience!

byPaton 11/01/2018

I was made welcome and treated with respect throughout the buying experience. Both my salesman and the sales manager worked very hard to accommodate my wishes, to find exactly the car I wanted and to structure a great deal.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Good Service

byJohnon 11/01/2018

good service/quick service/up front shuttle service

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great experience

byAaronon 10/31/2018

Staff were helpful, knowledgeable and not overbearing or pushy. My spouse was not able to get in to see the car we were interested in and they allowed me to take the car home overnight without having to beg or feel like I was asking for anything out of the norm. Gary was great to work with and it did not feel like some fake interaction just to make a sale.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Huffman Review

byJeanneon 10/30/2018

My sales rep was fantastic. He was knowledgeable, detailed, courteous, respectful and helpful. The environment at Audi was congenial and comfortable and I didn't feel pressured. Everyone was helpful and attentive to my needs. Even the coffee was great!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

11 Stars out of 10 if possible!

byChristopheron 10/29/2018

The entire Service team at Audi Wilmington is hands down bar none. It’s always a seemless transition every time my car is in, I know I’m in good hands. Making an appointment (especially on line) couldn’t be easier. But it’s comforting to know if I need to speak with anyone prior to scheduling a day, Natalie and Ikeya could not be more helpful and accommodating. And they all know me by name! From my arrival, with Andy and Larry available up front for a “walk around” , all of the kind courteous and helpful advisors especially Jessica and Steven available to “check in” clients at the kiosks, to Kevin, always has a loaner car for me if I need it. To my departure and exit, each one is thorough in review and knows what was done to my car. And the MPI is a great tool to keep owners informed of what’s needed now, soon or what repairs can wait. Whether I’m waiting or dropping off, my car is always washed and cleaner than when I brought it in, which is a really nice touch! Thanks for all you do for me and my cars. You’ve made me an Audi fan for life!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
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