Audi Wilmington
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Bad experience with purchase
Written byon 10/12/2023
I was looking to lease a etron gt from this dealership, but it turned into a nightmare. After all paperwork has been submitted, even brought insurance ,they told me there was a mistake and we can’t honor the deal because we make a mistake on the residual of the vehicle. Instead of making things right. He make an offer to me that is worst, a deal with marked up rates and Audicare ,way worst then the deal agreed on. Instead on making things right, they told to go pound sand and buy from someplace else. Worst service I had at a dealership
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
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Audi Wilmington on 10/13/2023
Dealer Response
Dear Jing (Mark),
I'm sorry to see you continuing to leave negative reviews around the internet. To be fair, the public should know the context of why you are unhappy. While looking at a $125,000 car, you demanded we as a business agree to a payment you wanted to pay, and I declined to agree to said transaction. You openly admitted to me that you could not get the same deal locally to you (which is a few states away from our dealership), and that we were offering a very aggressive price. I could not discount the vehicle anymore to accommodate your desired payment, and you wanted to "haggle" over $50 a month on a monthly payment that is already higher than most American's mortgage payments.You wanted me to show empathy for you because the payment was so high and as a business, we should always make the customer right. I found it difficult to agree with your logic while so many families are struggling right now to pay for many basic commodities. If that makes us a horrible dealership, then I guess I need to do some self-reflection on our business operations.
I do not like having to share lengthy details like this on a review response, but guests who read these reviews should also get the chance to have clarity on the full interaction.
Thomas Mihok, General Manager
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