Acura of Milford
Customer Reviews of Acura of Milford
Review type:
Helpful sales
Helpful sales
by Jenn on 03/06/2024I worked with Craig, who was very patient and helpful when it came to leasing my new integra. I did not feel pressured to do anything, and he made the process very smooth. Would recommend him to anyone! He was great, thank you for your… help!Jenn, we're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, John Dembeck jdembeck@acuraofmilford.com General Manager 203-877-4333
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by brad on 08/29/2023What a disgrace of a dealership. The general manager lies to complete a sale by misrepresenting the condition of the vehicle. His manager practices the art of ignoring the customer. Spend your hard on dollars elsewhere. Do now waste your… time with [non-permissible content removed]!!!We’ve received your comments and are reviewing your feedback with our team. Please reach out to us directly as soon as possible so we can discuss your visit.
Hard pass
Acura of Milford
by Sarah on 05/22/2020updated 05/29/2020Everyone is very kind. I was able to make the appointment on the app on my phone. Everyone was following social distancing guidelines in a way that still felt welcoming.Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, The Acura of Milford Team
Top notch service
by Mark on 04/04/2020I was in for service, specifically an engine warranty rebuild for 3.7 burning oil in MDX. I had to have an oil change performed and subsequent checks every 1,000 miles. Service dept are top notch professional (Chris at desk, Josh in… garage). Special thanks for the 'home delivery' and corona wipe down by Chris. Above and beyond. Thank you Acura of Milford.Thank you so much for this fantastic feedback! Please let us know if there's anything else we can do for you. Sincerely, Justin Behrends, jbehrends@acuraofmilford.com
Excellent experience with negotiation and Sale
by Frederick on 12/04/2019Excellent visit/transaction all around. Salesman and Sales manager were friendly knowledgable. Received VERY good price for our MDX.Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else. Sincerely, John Dembeck, General Manager, jdembeck@acuraofmilford.com
Negative Start, Positive Outcome
by Cristina on 10/10/2019I had a very unpleasant experience with a particular sales associate (Marcus Cruz) and sales manager (Aldo Garcia) throughout the car purchasing process. After speaking with Corporate I was ready to return the car and wash my hands of the… dealership, but before doing so, I spoke with GM John Dembeck and Business Manager, Omar Hamad and my experience did a 180. John and Omar took ownership of the issues at hand and provided superior customer service, which turned a very negative experience into a positive one. They were courteous, understanding, compassionate and proactive in alleviating my concerns and regaining my trust for the dealership. Had they not handled the conflict resolution so professionally, I would have returned the vehicle and gone elsewhere. I am grateful for their superior business ethic and for owning the errors of their colleagues, because doing so helped to turn a negative experience into an exceptional outcome.Thanks for allowing us to help you. It is great to hear that you had such a positive and fulfilling dealership experience. We look forward to working with you or anyone you might send our way in the future. Sincerely, John Dembeck, General Manager, jdembeck@acuraofmilford.com
THEY STOLE MY MONEY. LITERALLY.
by SHANE G on 09/28/2019Do not purchase a vehicle at this establishment. They will cheat you out of money. To make a long story short, they LITERALLY stole $500.00 from me. I was told to put a $500 deposit down on a vehicle to hold it while I went to the credit… union to get a cashiers check. The salesperson said verbatim, “this is just to hold the vehicle. We’re not going to charge you”. I came back to the dealership in an hour with a check to pay for the vehicle in full. When I checked my credit card statement, I noticed they DID charge me. I left emails and called and they refused to get back to me. My credit card company took their side when I filed a dispute because they are a corporation and I’m and individual. Because this was said verbally, I have no proof of what the salesperson said. The Acura corporation said this is in the hands of the local dealer. Whatever you do, DO NOT give them your business. They are overpriced and will steal your money, literally. They are dishonest and represent the typical slimy, slick and dishonest car salesman stories that you hear of.Our team has acknowledged this review.
Very happy!
by Jim on 09/23/2019I was very impressed with the pleasant, courteous and helpful stuff. Also the fact that when I went in for a recall, however mentioned and separate issue with the car, they addressed it immediately and provided a loaner car while taking… care of the issue same day. I will absolutely go back.Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Sincerely, John Dembeck, General Manager, jdembeck@acuraofmilford.com
Great service, great people!
by Joe on 08/29/2019All the issues were addressed in a timely fashion. We were kept informed of status throughout the repair. Everyone treated us with respect. It was overall a great experience.Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Justin Behrends, jbehrends@acuraofmilford.com
2017 Acura RDX
by Joseph on 08/23/2019Our experience was pleasant and professional. Our salesman Craig and his manager Omar payed attention to our concerns and addressed them in good conscience. Your service techs Oscar and Tony were wonderful to work with. They went above… and beyond regarding detailing the car to our specifications.We love hearing about customers that have a terrific experience. We are proud that you chose our dealership. Please feel free to contact us if you have any questions on your vehicle. Sincerely, John Dembeck, General Manager, jdembeck@acuraofmilford.com
CAR SERVICING
by Charles on 08/19/2019Appointment was adhered too and service was performed in a timely manner. ALl the personnel that I dealt with were very friendly.Charles, thank you for the feedback! We are happy to hear of your positive experience at Acura of Milford, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, Justin Behrends, jbehrends@acuraofmilford.com
Acura of Milford - Service Experience
by Christopher on 07/19/2019Great customer service from start to finish. The explanation of the service performed was clearly communicated along with recommendations on what will be needed next scheduled maintenance.....car gets a bath as well.Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, Justin Behrends, jbehrends@acuraofmilford.com
Great Service !- Professional & Friendly Staff !
by Christopher on 07/10/2019updated 07/18/2019What I liked is that Everyone is Always Very Professional & Friendly & the Quality of work is Excellent !Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Daniel Grosso General Manager dgrosso@acuraofavon.com
You are more than just a Number/Sale
by Andrea on 04/13/2019Ramon takes the time to talk to you, get to know you and explains things in a way that make it easy to understand specially when you are not too familiar with certain things. It was also amazing to see how Ben (the person who sold me the… car) came over to assist and make sure my "problem" was taken care of. He didn't just sell the car back a few months back but he also remembered me when I came for service and talked to me. It was nice knowing that you are not just a sale but they take the time to actually continue to build the relationship. When I was very upset and angry about an issue I was having with my car both Ramon and Ben were able to explain and keep me calm with such ease and politeness. I went in for service not at all satisfied with Acura due to misinformation on my behalf and they heard me, they allowed me to calm down and worked/explained things in a clear, friendly and professional way. I initially went in to Acura regretting my decision of leasing with them and thought that I would not want to continue doing business there. It was such a comforting feeling to know they had my best interest and I now know that Acura of Milford is definitely the right choice for me.What an enjoyable review to read. It is reassuring to know our team provided you with a hassle-free and great experience. Our primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. Don’t hesitate to call or stop in should you have any questions. Daniel Grosso General Manager dgrosso@acuraofavon.com
Great service
by Elda on 04/07/2019The diligence in ensuring that I left with the car I wanted and with the price that fit my needs. Anton, was very patient and answered all my questions without rushing me. The managers are great in retaining customers by working with you… and negotiating a price that fits your needs.Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Daniel Grosso General Manager dgrosso@acuraofavon.com
Great service and out my mind at ease
by Andrew on 01/27/2019My salesperson, Craig, wasn’t pushy at all. I did not feel pressured. Both the business manager and the financial manager made sure that I was receiving great service and the best deal.We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Gus Paulos Chevrolet Team
happy wonderer
by Fred on 01/25/2019they kept my on time appointment, friendly people, and a nice car wash. Very nice waiting room and up date of what going on with my carWe appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Sincerely, Leo Merturi, General Manager, lmerturi@acuraofmilford.com
Opinion
by Sanford on 12/08/2018Sales man very very knowledgeable. Friendly and honest justin was a pleasure working with him. Very clean finance guy very good and helpful.It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, Leo Merturi, General Manager, lmerturi@acuraofmilford.com
simply wonderful
by Michael on 10/30/2018i cannot say enough wonderful things about this experience - i leased an MDX and bought a used car on the same day and it was simply wonderful - Leo M, John P and Craig R and [Omar? with the paperwork] made me feel like the only customer in… the dealership - simply outstandingThank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Leo Merturi, General Manager, lmerturi@acuraofmilford.com
Great Service with Acura of Milford
by JenniferMazzucco on 09/07/2018Chris Oglesby went above and beyond to make my experience great. My SUV needed service immediately as I was about to go out of state on a trip and a sensor malfunctioned. The repair was covered under warranty and I didn't have to pay… extra for the repair or loaner vehicle while repair occurred. Chris made sure the transaction was seamless and that I was ready for my trip on time without hassle/worry. Chris Oglesby kept me up to date and informed throughout the entire process which helped to keep me at ease.Notes on my mind .,
by Annek617 on 06/01/2017updated 06/12/2017Melissa was helpful , had good follow up and customer service skills . She introduced us to the Servive team which I appreciated . Tony did a very good job prepping my car for delivery . Financing was made easy .
Jenn, we're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, John Dembeck jdembeck@acuraofmilford.com General Manager 203-877-4333
by Acura Of Milford on 03/07/2024