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Customer Reviews of Hoffman Lexus

Review type:

Overall rating

5.0
5 out of 5 stars

(16 reviews)


Customer recommendations:

Yes (16)|No (0)

Hoffman Lexus in East Hartford Connecticut

5 out of 5 starsby Eric Du on 07/03/2025

I got my RX350H with ease because the sale prep was so easy to deal with. Christ Coriano, the sale agent, who is very friendly, answered all questions i had and got me the exterior/interior colors exactly what I wanted in very short period of time. If i decide to buy another Lexus, i will definitely be back to this show room to see Christ again.
  • Eric, congratulations on your new RX 350h! We are thrilled that Christ and our team were so helpful and efficient. Thank you from all of us at Hoffman Lexus - we look forward to welcoming you back in the future!

    by Hoffman Lexus on 07/07/2025

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  • Hoffman Lexus in East Hartford Connecticut

    5 out of 5 starsby Eric Du on 07/03/2025

    I got my RX350H with ease because the sale prep was so easy to deal with. Christ Coriano, the sale agent, who is very friendly, answered all questions i had and got me the exterior/interior colors exactly what I wanted in very short period of time. If i decide to buy another Lexus, i will definitely be back to this show room to see Christ again.
    • Eric, congratulations on your new RX 350h! We are thrilled that Christ and our team were so helpful and efficient. Thank you from all of us at Hoffman Lexus - we look forward to welcoming you back in the future!

      by Hoffman Lexus on 07/07/2025

  • Chris was excellent!

    5 out of 5 starsby Rich P on 03/31/2025

    Hoffman Lexus provided an excellent sales experience! I worked with Chris Coriano who made the whole process quite smooth with excellent follow up to all my needs and extensive, accurate knowledge of the vehicle! It was a true pleasure working with him! I highly recommend him to anyone buying at Hoffman Lexus and highly recommended Hoffman Lexus for any auto purchase or service!!
    • Rich, we're delighted to hear that Chris and the Hoffman Lexus team made your experience smooth and enjoyable. Thank you for recommending us so highly! Enjoy every mile in your new vehicle!

      by Hoffman Lexus on 04/01/2025

  • From Virginia

    5 out of 5 starsby Mike Williams on 11/14/2024

    I’m from out of town, but Steve and the Hoffman team treated me like a long time neighbor. Steve exceptionally knowledgeable about my car. He and the team wasted no time getting me and my RZ 450e ready for my long trip home.
    • Mike, we're delighted to hear that Steve and the Hoffman Lexus team made you feel right at home! Safe travels with your RZ 450e, and thank you for choosing us.

      by Hoffman Lexus on 11/15/2024

  • Great Experience!

    5 out of 5 starsby Gary on 10/13/2024

    We worked with Tom Ryan and he did a fantastic job! We saw the car we were interested in online. We don’t live close to the dealership, so Tom agreed to bring the car to us (50 minutes away). We worked through the details of the purchase price quickly. Tom was very responsive. When we went to the dealership to buy the car, Tom had everything ready. Great experience! The other people there were also very helpful. (Brittany and Al).
    • Gary, we're delighted to hear that Tom and the team at Hoffman Lexus provided such a seamless experience for you. It's wonderful knowing everything was ready upon your arrival, making it convenient despite the distance. Enjoy your new car!

      by Hoffman Lexus on 10/14/2024

  • Great experience

    5 out of 5 starsby Happy customer on 08/13/2024

    The staff is great Tom Ryan the salesman was great and so was Mike the finance guy. This is my second time of getting a vehicle from here and dealing with Tom and Mike great people.
    • Thank you for your continued trust in Hoffman Lexus! We're delighted to hear that Tom and Mike provided excellent service once again. Enjoy your new vehicle!

      by Hoffman Lexus on 08/14/2024

  • friendly salesman

    5 out of 5 starsby David R on 08/01/2024

    Dealership with many brands under their belt. Been around for long time. Very friendly sale force. As with all dealers the F&I guy will push hard for an add on sale. But not in annoying way, just a sales way. Darren, my salesman, was very friendly, knowledgeable and most importantly on the ball to get in touch with me when a very in demand vehicle came available.
    • David, we're glad to hear Darren and our team at Hoffman Lexus provided you with a friendly and knowledgeable experience. Thanks for sharing your feedback!

      by Hoffman Lexus on 08/02/2024

  • Very impressed

    5 out of 5 starsby CT mole hunter on 07/10/2024

    A very pleasant & comfortable visit for a usually otherwise task
    • We are so happy that our Hoffman Lexus team earned your five stars. Thanks!

      by Hoffman Lexus on 07/10/2024

  • Great service

    5 out of 5 starsby Walter A on 06/23/2024

    Although it took longer than expected, the service department is first rate.
    • Walter, thanks for the shout-out to our service department at Hoffman Lexus! We value your feedback on wait times and look forward to delivering more 5-star experiences during your future visits!

      by Hoffman Lexus on 06/24/2024

  • Great Service!!

    5 out of 5 starsby Sherrie on 06/03/2024

    This service at this dealership is great. I was greeted by a staff member who was very pleasant and friendly. After asking a few questions of me, Roy approached me. He stated his name and told me he would be working with me on servicing my car. Roy was very pleasant. We discussed the reason for coming in, he asked questions regarding my vehicle. Told me how long the wait would be and he mentioned he was going to check to see if there were any coupons or discounts available. When my car was done. Roy found me, we went over the check point that was done on my vehicle and I left as a satisfied customer. My car was vacuumed and cleaned up nicely for me. Thank you Roy! I will be returning and requesting you.
    • Sherrie, we're delighted to hear that Roy and the Hoffman Lexus team provided such excellent service. We look forward to welcoming you back for your next visit!

      by Hoffman Lexus on 06/03/2024

  • Ben P for the IS 350 & more!!

    5 out of 5 starsby Nicole K on 05/29/2024

    Couldn’t have had a better experience at a dealership ! My salesman Benjamin P was tremendous. His honesty, non-pressure, great personality really made the car shopping (& trade-in stress) a pleasure ! I would 100% recommend him & Hoffman Lexus.
    • Nicole, we're delighted to hear that Benjamin made your experience at Hoffman Lexus so enjoyable. Thanks for the glowing recommendation!

      by Hoffman Lexus on 05/30/2024

  • Great Service

    5 out of 5 starsby Rado on 04/26/2024

    It was great working with Roy from Lexus, provided a loaner as my car needed two days to service, everything was quick and easy.
    • Rado, we're glad to know that Roy and our team at Hoffman Lexus made your service experience quick and easygoing. Thanks for sharing this positive feedback!

      by Hoffman Lexus on 04/26/2024

  • Routine Maintenance

    5 out of 5 starsby Danielle on 04/17/2024

    This dealership and service center are always personable and attentive.
    • Danielle, thank you for taking the time to review Hoffman Lexus! Have a lovely day!

      by Hoffman Lexus on 04/18/2024

  • Great experience!

    5 out of 5 starsby Enrique and Valerie on 04/02/2024

    Daniel was not a pushy salesman. He worked with us based on our need.
    • Enrique, thank you for trusting Hoffman Lexus with your business!

      by Hoffman Lexus on 04/02/2024

  • First Luxury Car Buying experience

    5 out of 5 starsby Season on 02/22/2024

    Normally when I walk into a dealership, I find it off-putting and uncomfortable, dealing with Hoffman Lexus was a very pleasant and smooth purchasing experience. My sales associate Steve made me comfortable from the first handshake, his demeanor and no pressure approach were a welcome change from my past car buying experiences (none of which were Lexus). Charif was also a pleasure to deal with, and also very easy to negotiate what I consider to be a fair price for both my trade and the vehicle I purchased. Al in finance did a great job at crunching numbers with me to find a payment that suited my budget. I left a happy customer and would recommend Hoffman Lexus to anyone who asked. I have a Lexus dealer much closer to me, but chose to drive to Hoffman due to online pricing, and reviews from previous customers
    • We're delighted to know that you had a smooth and pleasant experience with our team at Hoffman Lexus. It's great to see that Steve, Charif, and Al were able to assist in making your car-buying process comfortable. We appreciate the recommendation! Enjoy your new ride!

      by Hoffman Lexus on 02/23/2024

  • Absolutely Outstanding Experience

    5 out of 5 starsby Alfred DuPuis on 02/19/2024

    The Hoffman Team are true professionals. They are a pleasure to deal with and they go above and beyond to ensure your satisfaction. Tom Ryan is the most talented and knowledgeable Salesman I’ve I’ve dealt with. Mike in Finance was a true professional and a pleasure to work with. Would highly recommend Hoffman Lexus to purchase your next vehicle.
    • Alfred, we're delighted to know that Tom and Mike made your experience at Hoffman Lexus a memorable and enjoyable visit. It is always our goal to go the extra mile for our customers, so this is great to hear. We appreciate the recommendation, and we'll be sure to pass along your praises! Safe travels in your new ride, and enjoy it!

      by Hoffman Lexus on 02/21/2024

  • 2024 TX

    5 out of 5 starsby Shawn J on 10/23/2023

    I had a great experience at Hoffman Lexus. Everyone was helpful and made me comfortable while I purchased my first Lexus. I would recommend them to everyone.
    • Shawn, we're so glad to know you had a great experience at Hoffman Lexus and felt comfortable throughout your purchase. Thanks for recommending us! Enjoy your first Lexus!

      by Hoffman Lexus on 10/23/2023

The following reviews are more than two years old. They are not included in the overall rating.
124 reviews

  • Great service!

    5 out of 5 starsby CR on 06/16/2023

    I’ve used this dealership’s service department for years and have always been pleased. The staff is knowledgeable, friendly and accommodate in any way possible. I highly recommend this dealership.
    • Thank you for being a loyal customer! We're delighted to hear that our service department has consistently provided you with excellent experiences. Your recommendation means the world to us. Have a great day! - The Hoffman Lexus Team

      by Hoffman Lexus on 06/19/2023


  • Needed Service Quick.

    5 out of 5 starsby Carlos Rodriguez on 06/15/2023

    No matter if you have an appointment or need service quickly. Hoffman Lexus provides world class service. From the minute you arrive till the service is completed they keep you in the loop and never pushy to sell. The job gets done right! That’s why I will always take my Lexus to Hoffman.
    • Carlos, we're so glad to hear that you had a world-class experience at Hoffman Lexus! Thank you for choosing us for your service needs and for taking the time to leave such a positive review. We appreciate your loyalty and look forward to serving you again in the future. Drive safely! - The Hoffman Lexus Team

      by Hoffman Lexus on 06/15/2023


  • 90k and Counting

    5 out of 5 starsby GB on 05/30/2023

    Thanks to Monica Pelletier and the technicians who keep my car in top condition as the miles add up. True pros at what they do
    • We appreciate you choosing Hoffman Lexus for your car's needs. It is fantastic to hear that Monica and our technicians provided you with excellent service to keep your car in top condition as the miles add up. Thank you for taking the time to share your positive experience!

      by Hoffman Lexus on 05/31/2023


  • great service

    5 out of 5 starsby larry T on 05/17/2023

    from making the appointment for service to picking up the car, Hoffman Lexus did everything right!
    • Larry, your review means a lot to us! Thank you for choosing Hoffman Lexus and for sharing your experience. Drive safely!

      by Hoffman Lexus on 05/17/2023


  • Service

    5 out of 5 starsby Charlotte Bernard on 03/08/2023

    I had a very pleasant experience. Monica was very welcoming and nice. She made sure all my car service needs were met. I couldn’t ask for for more.
    • Charlotte - Thank you for leaving Hoffman Lexus this wonderful review and for trusting us with your vehicle's care. It was our pleasure to serve you and we are happy to hear how helpful Monica was throughout it all. She will appreciate the shoutout. Have a great day and keep us in mind for any future needs!

      by Hoffman Lexus on 03/09/2023

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