Customer Reviews of Henry Brown Buick GMC
Great dealership
byon 04/14/2024
Very helpful and courteous
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great dealership
byon 04/14/2024
Very helpful and courteous
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
GMC
byon 07/10/2023
Connie Weaver and Heidi are the best you could ever ask for! Thanks so much! Rob Upchurch is also great with taking care of customers. You see people all around you being treated great by this great bunch!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Loose oil filter
byon 06/14/2023
I went there for an oil change. When I got home the oil filter was leaking out oil. I checked my oil dip stick and IT WAS DRY!! I have a 2021 silverado with only 36k miles. This would have really ruined my truck and killed my engine.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Not consistent
byon 06/06/2021
I have taken my car multiple times to Henry Brown Buick. The last time I took it there for an oil change they said I needed to consider brakes. This time I took it there for an oil change (I hadn’t done anything to the brakes) and they didn’t say anything about my brakes being bad but this time I needed to replace my struts. We said something to the rep that checked us out and were told the rep would talk to the service person and get back to us. It has been three weeks and we still haven’t heard from anyone.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service department
byon 11/25/2020
I went in to have an oil change. They let me know there were some things on my 2017 gmc Acadia that needed to be changed. I agreed with two of the services due to it being overdue. However, my car has sensors for everything and I also have onstar which alerts me when anything in my car needs to be taken care of. So when they said my car battery was bad and needed to be changed it was a shock. First of all my on star service didn't alert me, and I have the capability to look on my dash to see the voltage of my battery which was 14 volts and only needs 12 volts. I turned the battery down and said not at this time just to change the oil. I went ahead and took it to auto zone just to be sure I didn't need a battery for my car. They did the test and said my car battery was very good and I did not need a new battery. They apologized for the dealership wanting to sell me a car battery when in fact I never needed one. Was very disappointed with them for telling me this. I have never been treated like this before ever. How sad. I will not trust them with anything now. Always get a second opinion!!!!!!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Shady Dealings
byon 09/28/2020
If I could give this dealer zero stars I would. Never buy a car from Henry Brown. They lie and cheat and do not disclose critical information about the car you are buying. After finding out about the problem they now refuse to do anything about it stating "this is normal". Sorry but when a car does not work in temperatures over 100 degrees and they sell you this car in Arizona where temperatures are over 100 degrees almost half the year, that is fraud. They knew this issue existed and did not disclose this information before selling the car and now refuse to solve the problem. The only response I can get from them is to contact Buick. Well they sold me the car, they lied, they refuse to help. So the Henry Brown dealership is the problem here. If you plan to purchase a new car whether it be a Buick or not, you need to find another dealership. Do not, I repeat do not go to Henry Brown.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Internet Department- Good work
byon 01/30/2019
10 out of 10: no games, fair price, good team working in the internet dept.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Dealership!
byon 05/15/2018
I drive the extra miles to take my truck here as they are much more proactive and thorough than the one closer to me (Earnhardt GMC). They also give you free car wash voucher which others don’t seem to out here (I moved to AZ from TX).
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Henry Brown Customer Review
byon 05/08/2018
I've been purchasing vehicles from Henry Brown since 2010. I am always so impressed with the sales process and how easy it is to purchase a vehicle. Everyone is always so friendly and helpful. They always do their best to accommodate. I would highly recommend Henry Brown because they take pride in making sure their customers are happy and comfortable.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Best experience ever!
byon 05/08/2018
We found the vehicle we had been looking for online at Henry Brown Buick GMC. We submitted an inquiry and were contacted right away by Dewight in the Internet department l. Dewight was very helpful and answered all our questions about the vehicle. The buying experience was very easy and transparent with Dewight. We will definitely recommend Henry Brown to all our friends and family. Thank you Dewight R. Pacheco
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Best of the Best
byon 05/08/2018
Buying a car from Henry Brown Buick GMC was the easiest and best experience my husband and I could have wished for. Everyone was very friendly, helpful, and did all they could to find our perfect Yukon. We will absolutely recommend Henry Brown to all of our friends and family!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
So friendly and genuine
byon 05/08/2018
The car buying process is never usually fun, but I felt like family buying a car from Henry Brown! All the salespeople were friendly, even the ones I wasn't working with. And the my finance person explained everything in detail to me. Overall it was a very pleasant experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Very easy to do business with, no hassle, great salesman
byon 06/18/2013
We bought our Buick thru Salesman Tim B and this was by far the easiest car purchase I have made in the 38 years I've been buying cars. We wanted our new Buick in a certain color combination with certain options. We shopped 4 dealers and they all said we'd have to order from the factory and that would take 10-14 weeks. The last dealer we called was Henry Brown Buick, the only reason we called them last was the distance from our house. Tim took our call, asked what we wanted, then asked us to give him a short while to see what he could find. An hour or so later he called with news he had found 3 of our vehicle and explained the options each had. We picked the one that had ALL our options , Tim had it shipped in from California and we had our new car, at a great price, in 3 days time. Tim was wonderful to work with, ZERO pressure, and no wasted time. I liked the dealership and loved Tim's attention to detail and follow up.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Dishonest incompetent [non-permissible content removed]
byon 06/03/2013
I took my 2011 Sierra to Henry Brown GMC in Gilbert, AZ for a what should of been a simple oil change, tire rotation, and alignment for an upcoming road trip. The alignment was slightly pulling to the right, so because of the long trip ahead I thought a simple adjustment would be needed. I had a 10 oclock appointment set with Joe S. I had no problem waiting close to three hours for the work to be completed. This is where the lies and deceit start. My original service writer Joe was at lunch so Steve B. comes and tells me that my truck is done. I pay the invoice and as he walks me out to my truck I ask him about the alignment and he tells me nothing is wrong with the alignment and the mechanic says when I get the tires rotated again the truck will pull to the right again because one tire has a radial pull. I ask him why are you letting me go and not taking care of the problem?. We go back inside and I ask him to get me the alignment printout spec sheet. He comes back with a b.s. excuse why he cant get it. Cant recall exactly what he said, but it was something stupid! At this time Joe comes back from lunch and takes over saying I need a new tire and it would be prorated since the truck only had 16,295 miles. I ask him to get me the alignment printout since Steve couldnt get it and tells me sure I can get it because the information is saved incase a customer comes back saying the alignment is still off and they could prove that its GM specs. Sounds about right to me. He comes back and says he cant get it because the mechanic had another vehicle on the machine and once that happens it erases all previous data. WOW just after telling me what he did, the machine now magically erases the previous information. Wanting to get this over with, I pay the over inflated prorated price for the tire that came out to be $81 and some change. (Same tire at Discount Tire cost $106 and on Henry Browns website says $172.69). But I was required to pay 41% of $200 and change. As I drive home I notice it still pulls to the right and as I pull into my community the tire warning system light comes on. I call Joe and leave a message. I get a call from some mobile tech saying he will come over and take care of it. I say fine but then call him back and tell him not to cause Im going back to the dealer. I get back to the dealer and ask for the service manager and get Jeff M. I tell him everything that has happened and ask him to get the alignment printout. He says he could but it wont have my vehicle information on it and then comes back saying he cant cause its erased. Another [non-permissible content removed] like the rest of them great! I tell him these machines dont erase the info and ask why wouldnt the mechanic enter the vehicle info? How are you going to know what info belongs to which vehicle? He tells me that he instructs the mechanics to not enter the information. How ignorant is that? He asks me to leave the truck and he will have it taken care of by tomorrow. The next day I go back at noon, I had not received a call yet and the service center opened at 7:00AM they have now replaced another tire and refunded me for the first tire and put 40 miles worth of test drives on my truck. Jeff and I take it for a test drive and now it slightly favors the left side and now has an additional problem. He says that they had to adjust it out of GM specs to get it like that. This is all happening from something that should have been a simple alignment adjustment if they would of just done the alignment from the start, which I believe they didnt do. Jeff did give me a printout today with the wrong vehicle information at the top, a Chevy Silverado with a different wheelbase. He said hed contact GM with the spec info and see what they could do. My wife contacted GM the first day this happened and was told they would find out whats going on and contact us back the following day Its been 4 days now and not a peep from GM or Jeff M from Henry Brown GMC. GM AND HENRY BROWN GMC have no morals or integrity, just a incompetent lying company with incompetent [non-permissible content removed] employees (maybe not all, but all the ones I dealt with). Due to this experience, I now do not own and will never own a GM vehicle again. I will make this a family tradition.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Great All Around Experience
byon 08/19/2012
I have never bought more then 1 car from a dealership. This place has changed that, I will recommend them to friends and family and I will definitely be back to buy another car. Kevin, salesman, was great he and I looked for cars on 3 separate occasions. Till I finally found one that I wanted, he was more then willing to help me everytime I had a question. Admittedly I knew more about the car then he did, probably bc I researched the car for 1 month before I bought it. Got a fair trade for my Subaru, but admittedly left some money on the table with my Harley and the price of the car. But after driving the GS for the last month and realizing that I didnt leave that much on the table I am still sleeping well at night.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Respectful Service
byon 05/15/2012
I had a engine fan broken, caused by a loose shroud that mad contact with the fan causing chips on the blades. This is a used 2008 GMC Sierra with over 75k miles and being the 2nd owner I did not have a problem nor any push back from the service team covering the repairs under the original factory power train warranty. Ben my service writer never gave up on the trouble shooting and was always in contact with me. I did not have to call in on the status. I have had all my truck service down from this team at Henry Brown. I have received suck quality workmanship that I pass the lazy and lies of Earnhardt's dealership 1 mile from my house to drive to another city 14 miles to have service done by quality techs and down to earth people who treat me with respect and honesty. A must for those who wants things done right.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
New Buick Verano inspection
byon 03/04/2012
We took our Buick Verano in for its free 30 Day inspection. Made our appointment on line they were prompt on inspection and washed car also in and out in no time at all. Very Professional. We even received a certificate for a free oil change when car is due to have one
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Henry Brown Buick
byon 03/04/2012
we purchased our vehicle in Jan 2012 from Kaleb Williams he was very good and took great care on explaining the car from test drive to closing of the deal. He called us afer to check on how everything was on the Verano. He showed great concern.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
To Henry Brown
byon 05/05/2011
My wife and I have recently purchased our second vehicle from Tim Bryant. We trust Tim so well we have purchased both vehicles sight unseen. We call Tim and tell him what we want and when he finds it he calls us and we bought both. We have never been disappointed in either vehicle they have been exactly what he said they would be and he has never said anything that wasn't true. We will continue to purchase all our vehicles from Tim as long as he is selling cars. We have to dive almost 200 miles to get to your dealership but every mile is worth it to deal with Tim. He makes vehicle buying a pleasure. The staff that Tim introduced us to were very nice and professional. I wanted to let you know that Tim is an assets and could you please thank him from us. My son in law is a car salesmen, but Tim is the one I buy cars from. This is how much we believe in Tim when we need a vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Dealership to work with
byon 03/16/2011
Henry Brown Buick GMC is nothing but one classy, over the top dealership. From the time I pulled on to there lot everyone treated me great. I have never had a better time buying a new vehicle. The salesmen were not pushy and the store looks like its brand new. I just moved to Phoenix and found most of the dealerships were only out for the quick sale and really didn't care about me. Jim Avise was my salesmen and hope this review can send him more business. Thank you Jim and Henry Brown!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Thank you for being a true honest new vehicle store
byon 10/27/2010
I wanted you voice my buying experience yesterday at Henry brown in Gilbert. It was by far the best new vehicle purchase I have ever made. Keep in mind this wasn't the first new truck I have ever bought. This one makes number 12. No games, no gimmicks just give me the out the door numbers. This is the way I do business and I found that there are still good old family ran car dealerships that work that way as well. Thanks and keep up the good work!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
The Brown family has been in the Arizona automotive industry for over 90 years and still maintains family owned and operated dealerships in Gilbert and Casa Grande, Arizona. Henry Brown Buick GMC has won GM's Dealer of the Year award 10 consecutive years for sales and customer service, and houses the largest inventory of GMC in the Western United States! We also have the largest inventory of GMC trucks in the country.
The Henry Brown Auto Group sponsors many local teams and loves to support our local charitable organizations. We are very proud to be a part of this great community and enjoy the ability to give back.
Henry Brown Buick GMC employs only ASE and GM Certified Technicians. Our Technicians are constantly taking the most up-to-date General Motors training available. We have one of the largest Parts distribution centers in the Valley.
See more of our history here: http://www.henrybrowngmc.com/History