Henry Brown Buick GMC

I took my 2011 Sierra to Henry Brown GMC in Gilbert, AZ for a what should of been a simple oil change, tire rotation, and alignment for an upcoming road trip. The alignment was slightly pulling to the right, so because of the long trip ahead I thought a simple adjustment would be needed. I had a 10 o’clock appointment set with Joe S. I had no problem waiting close to three hours for the work to be completed. This is where the lies and deceit start. My original service writer Joe was at lunch so Steve B. comes and tells me that my truck is done. I pay the invoice and as he walks me out to my truck I ask him about the alignment and he tells me nothing is wrong with the alignment and the mechanic says when I get the tires rotated again the truck will pull to the right again because one tire has a radial pull. I ask him “why are you letting me go and not taking care of the problem”?. We go back inside and I ask him to get me the alignment printout spec sheet. He comes back with a b.s. excuse why he can’t get it. Can’t recall exactly what he said, but it was something stupid! At this time Joe comes back from lunch and takes over saying I need a new tire and it would be prorated since the truck only had 16,295 miles. I ask him to get me the alignment printout since Steve couldn’t get it and tells me sure I can get it because the information is saved incase a customer comes back saying the alignment is still off and they could prove that it’s GM specs. Sounds about right to me. He comes back and says he can’t get it because the mechanic had another vehicle on the machine and once that happens it erases all previous data. WOW… just after telling me what he did, the machine now magically erases the previous information. Wanting to get this over with, I pay the over inflated prorated price for the tire that came out to be $81 and some change. (Same tire at Discount Tire cost $106 and on Henry Browns website says $172.69). But I was required to pay 41% of $200 and change. As I drive home I notice it still pulls to the right and as I pull into my community the tire warning system light comes on. I call Joe and leave a message. I get a call from some mobile tech saying he will come over and take care of it. I say fine but then call him back and tell him not to cause I’m going back to the dealer. I get back to the dealer and ask for the service manager and get Jeff M. I tell him everything that has happened and ask him to get the alignment printout. He says he could but it won’t have my vehicle information on it and then comes back saying he can’t cause it’s erased. Another [non-permissible content removed] like the rest of them…great! I tell him these machines don’t erase the info and ask why wouldn’t the mechanic enter the vehicle info? How are you going to know what info belongs to which vehicle? He tells me that he instructs the mechanics to not enter the information. How ignorant is that? He asks me to leave the truck and he will have it taken care of by tomorrow. The next day I go back at noon, I had not received a call yet and the service center opened at 7:00AM they have now replaced another tire and refunded me for the first tire and put 40 miles worth of test drives on my truck. Jeff and I take it for a test drive and now it slightly favors the left side and now has an additional problem. He says that they had to adjust it out of GM specs to get it like that. This is all happening from something that should have been a simple alignment adjustment if they would of just done the alignment from the start, which I believe they didn’t do. Jeff did give me a printout today with the wrong vehicle information at the top, a Chevy Silverado with a different wheelbase. He said he’d contact GM with the spec info and see what they could do. My wife contacted GM the first day this happened and was told they would find out what’s going on and contact us back the following day… It’s been 4 days now and not a peep from GM or Jeff M from Henry Brown GMC. GM AND HENRY BROWN GMC have no morals or integrity, just a incompetent lying company with incompetent [non-permissible content removed] employees (maybe not all, but all the ones I dealt with). Due to this experience, I now do not own and will never own a GM vehicle again. I will make this a family tradition.