BMW of Mobile
Customer Reviews of BMW of Mobile
A good surprise!
byon 05/02/2024
Kathy and I had a great experience at your dealership. Everyone was personable and went out of their way to make us feel welcome. Matt was wonderful to work with and made our purchase stress and pressure free. Richard and Reed in your service dept went above and beyond what was necessary and made our experience next level. Adele made the mundane paperwork less so by connecting on a personal level. Really appreciate his help with completing the purchase by communicating with our bank. We felt valued and that we were made a priority for the short amount of time we were there. Though we were purchasing a used Ford Escape Titanium Hybrid and not a Beemer, your team made us feel special! We’ve told our 4 grown kids and the rest of our family and friends about the experience. Thank you for turning our cautious car purchase into an unexpected fond memory! Sincerely, Jonathan “David” Dunkin
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
A good surprise!
byon 05/02/2024
Kathy and I had a great experience at your dealership. Everyone was personable and went out of their way to make us feel welcome. Matt was wonderful to work with and made our purchase stress and pressure free. Richard and Reed in your service dept went above and beyond what was necessary and made our experience next level. Adele made the mundane paperwork less so by connecting on a personal level. Really appreciate his help with completing the purchase by communicating with our bank. We felt valued and that we were made a priority for the short amount of time we were there. Though we were purchasing a used Ford Escape Titanium Hybrid and not a Beemer, your team made us feel special! We’ve told our 4 grown kids and the rest of our family and friends about the experience. Thank you for turning our cautious car purchase into an unexpected fond memory! Sincerely, Jonathan “David” Dunkin
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Service department outstanding as always
byon 04/25/2024
The added courtesy of recording a video and review of service and recommendations is very nice.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Good and efficient
byon 04/16/2024
Efficient and professional service given consistently
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Tammy Annan
byon 04/12/2024
It was great , MATT knew exactly what I was looking for. Great salesman
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Foiled by BMW
byon 04/09/2024
Discovered that the noise from my engine was found to be due to a serious problem that recommended a new engine in my 2021 BMW M2 with another 18 months left on the warranty. That was a shock but nothing compared to the dealer informing me that BMW had voided the warranty prior to my purchase 6 months earlier. Huge surprise to me. Apparently BMW can void a warranty but keep it a secret!! The online service rated the car 93 out of 94. BMW did offer me $4000 for the car I drove in for service that cost $60,000 6 months ago, or $44,000 if I spent $38,000 to replace the engine. This was my fourth BMW M car and my last. I plan the share my story throughout BMW forums and hopefully deter others from buying a BMW. There’s always Audi and Porsche!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
2 Comments
Exceptional.
byon 04/01/2024
The team that I worked with at the dealership in Mobile provided exceptional and thorough service as I test drove and vetted all of my options. I am a first-time, BMW, owner, owner, and every question and all details were provided without reservation. I had a very pleasant buying experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Purchase of used X5
byon 03/28/2024
Buying my X5 was a relaxed and pleasant experience at BMW of Mobile. They were very knowledgeable and answered all my questions. This is the 3rd car I’ve bought from them and the 5th in our family. I’ve also had service done there and had my cars cleaned. They did an excellent job.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service I like
byon 03/18/2024
I like that they take a video to show you exactly what needs to be done. The service team is so friendly and helpful.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Best advisor
byon 03/06/2024
Tyler is great and always informative. Service is fast and they take me right in. I can work in the waiting area which is great.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Purchased a car
byon 02/27/2024
very polite ,sufficient ,pleasant. The salesman took very good care of me make sure all of my needs was met concerning purchase a car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent and Thorough Service
byon 02/22/2024
Very courteous service. Thoroughly inspected my car and provided a video. Answered all of my concerns and followed through on all promises.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Customer Service and Maintenance
byon 02/17/2024
What can I say, when your reputation proceeds and exceeds of excellence, it just genuinely shows. I reside in New Orleans, but the only dealership there (Peake), could not schedule my annual service on my BMW M5 until late April. It’s Feb 2024! So I went back to BMW of Mobile who has been servicing all my previous BMW’s. I got an appointment days from when I was scheduling it online. After confirmation of my appointment, I received a call from Reese, BMW Service Advisor for BMW of Mobile. He was friendly and pleasant. He also thoroughly inquired and listened to the issues I was having and what I needed done. It took me longer than expected due to inclement weather traveling to Mobile from New Orleans and I missed my appointment. However, left a message for Reese about the delay. He called me back and was able to accommodate me upon my arrival. As soon as I pulled into the service bay, he warmly greeted me as soon as I got out of the car. Reese and I maintained a good friendly conversation as he checked me in. As an act of customer service and my traveling 2 hours to come to their center, he extended as courtesy, use of a loaner car to make sure I was able to make other scheduled events that I needed to handle the next day. By 12pm the next day from drop off, my car was completed with new brake pads and a full diagnostics confirming my automobile is running at its optimal capability as an M5 should. Washed and cleaned too! I highly recommend the BMW of Mobile (Alabama) Service Center for your BMW maintenance needs. Reese, also Angela, are the best at what they do. They inform you of potential worse case scenarios and options for your car’s maintenance and servicing. Reese is a great communicator who keeps you to date throughout the service process of your car.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 01/31/2024
Carrie is the most caring service advisor to work with she is always pleasant and polite she know her job and I think she is a great access to Mobile BMW service department keep up the great work Carrie
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Tyler Ford - more than just a service
byon 01/30/2024
I have had my fair share of experiences with different dealers and independent shops. At a baseline all services will be done fairly and timely, however what sets BMW of Mobile apart is the service advisor, Tyler Ford. He went above and beyond his duties by providing friendly services and timely updates on your car. Besides a routine maintenance or oil change, he has the expertise and knowledge to let you know what is actually going down under the hood. He even provided a Lyft ride to and from the dealer to pick up your car. I would highly recommend to get your service done here because of Tyler. The prices are reasonable and he has always got your back. Give this man a much needed raise!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Elaine Mcleod
byon 01/11/2024
Very pleasant service rep. Handle all my needs to make sure my BMW service was taken care of.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service!
byon 12/31/2023
Reed was very helpful and provided great information and service while my car was in the shop being repaired.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Josie West 11 yesr customer
byon 12/19/2023
BMW is a part my family. Jeremy! Trey! Mike and Ian always provide the best service everytime I enter the dealership I leave smiling. They listen make it happened and today they have did it again.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Tire Repair/ Service
byon 12/13/2023
I had a flat tire on my way out of town. Made a call to see if my tires were still under warranty and if I can in today to get it repaired. They not only got me in and took care of the tire as well as a much needed oil change. I was able to get in and out and on my way back out of town in a timely manner. Very nice and professional service as always.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service
byon 12/04/2023
In and out and my vehicle was washed and vacuumed as a bonus
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Mrs Miranda McCarty
byon 11/03/2023
Marianne and Travis always make sure that my needs are met 100%. If you are in the market for a new vehicle, go visit either of these two and I promise you will leave satisfied!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great experience
byon 11/02/2023
Very knowledgeable salesman and no pressure sales
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Not just another BMW Store, BMW of Mobile is your only stop for your New or Certified Pre-Owned BMW. No matter where you live, whether in Fairhope, Daphne, Saraland, Birmingham, Atlanta, Texas, New Jersey, or even Washington State, we have the BMW you’ve been looking for, at the terms you’ve never imagined were possible! We set the bar and define the programs that meet your needs and your budget. We have programs that will make your BMW ownership dreams come true. Whether your needs are a sedan, crossover or SAV, we have the answer. Our innovative programs are inclusive of all BMW models, including X3, 530i, 320i, X5, X1, and many others.
We are also setting the standard in customer service and quality of workmanship in all departments: Sales, After-Sales Support, Service, and Collision. We are striving to serve YOU, our client, at the highest level possible. Please give us a call and allow us to go to work for you; (877) 360-1112.
1 Comments