BMW of Mobile

What can I say, when your reputation proceeds and exceeds of excellence, it just genuinely shows. I reside in New Orleans, but the only dealership there (Peake), could not schedule my annual service on my BMW M5 until late April. It’s Feb 2024! So I went back to BMW of Mobile who has been servicing all my previous BMW’s. I got an appointment days from when I was scheduling it online. After confirmation of my appointment, I received a call from Reese, BMW Service Advisor for BMW of Mobile. He was friendly and pleasant. He also thoroughly inquired and listened to the issues I was having and what I needed done. It took me longer than expected due to inclement weather traveling to Mobile from New Orleans and I missed my appointment. However, left a message for Reese about the delay. He called me back and was able to accommodate me upon my arrival. As soon as I pulled into the service bay, he warmly greeted me as soon as I got out of the car. Reese and I maintained a good friendly conversation as he checked me in. As an act of customer service and my traveling 2 hours to come to their center, he extended as courtesy, use of a loaner car to make sure I was able to make other scheduled events that I needed to handle the next day. By 12pm the next day from drop off, my car was completed with new brake pads and a full diagnostics confirming my automobile is running at its optimal capability as an M5 should. Washed and cleaned too! I highly recommend the BMW of Mobile (Alabama) Service Center for your BMW maintenance needs. Reese, also Angela, are the best at what they do. They inform you of potential worse case scenarios and options for your car’s maintenance and servicing. Reese is a great communicator who keeps you to date throughout the service process of your car.