2016 Mercedes-Benz GLC-Class Review
2016 Mercedes-Benz GLC-Class Review
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Edmunds' Expert Review
by the Edmunds Experts
Pros
- Elegant interior and exterior design
- excellent balance of performance and comfort
- abundant safety equipment even for this segment
- generous, family-friendly backseat space
- fuel-efficient turbocharged engine.
Cons
- Infotainment controls can be confusing to use
- only one engine available.
What’s new
The 2016 Mercedes-Benz GLC-Class joins Mercedes' lineup as a completely redesigned successor to the GLK compact crossover SUV.
Edmunds says
We wouldn't blame you if you're mostly interested in the 2016 Mercedes-Benz GLC-Class for its classy styling, elegant interior and desirable three-pointed star badge. It has all that, but you'll be pleased to know it's also surprisingly practical, impeccably built, very safe and great to drive. Read more about why we think it's a class leader.
Notably, we picked the Mercedes-Benz GLC as one of Edmunds' Best Used Luxury SUVs for 2016.
Cost to DriveCost to drive estimates for the 2016 Mercedes-Benz GLC-Class GLC 300 4dr SUV (2.0L 4cyl Turbo 9A) and comparison vehicles are based on 15,000 miles per year (with a mix of 55% city and 45% highway driving) and energy estimates of $3.86 per gallon for premium unleaded in Virginia.
Monthly estimates based on costs in Virginia
$195/mo for GLC-Class GLC 300
GLC-Class GLC 300
vs
$175/mo
Avg. Midsize SUV
Vehicle overview
The Mercedes-Benz GLK-Class was one of the first compact crossover luxury SUVs to hit the market. It boasted strong performance and sophisticated ride and handling capabilities. But not everybody loved its blocky exterior design, elevated wind noise at highway speeds and lack of cabin space. The 2016 Mercedes-Benz GLC-Class, its all-new successor, promises to make up for these shortcomings and then some.
The new 2016 GLC is more smoothly styled than the old GLK.
The GLC name helps assimilate this model into Mercedes-Benz' SUV line by following the new alphanumeric convention. The "GL" part identifies it as an SUV; the "C" tells us it lines up in terms of size and market position with the C-Class sedan, with which it also shares 70 percent of its parts. A secondary benefit is to provide more separation between this all-new SUV and its smaller, heavier and boxier predecessor.
The standard engine that motivates the GLC300 and GLC300 4Matic is the same turbocharged four-cylinder found in the C300. It replaces the GLK's naturally aspirated 3.5-liter V6, dramatically improving fuel efficiency. It's not as powerful as the old V6, though, and for now it's the only choice. Mercedes says it plans to introduce a fuel-efficient four-cylinder diesel engine by the end of 2016, a 320-horsepower hybrid powertrain soon after, and an AMG performance model as well.
Elsewhere, you'll find traits typical of the C-Class and other recently redesigned Mercedes-Benz models. The interior is elegant, solidly built and also quieter than the GLK's. There are features galore to further customize your GLC, with safety systems, in particular, being quite comprehensive. The GLC is also the only SUV in its class to offer an adjustable air suspension (Air Body Control in Mercedes parlance) that can alter both firmness and ride height to suit driving conditions and intentions. When it comes to versatility, though, the GLC still comes up a little short, offering less than 60 cubic feet of total cargo space.
As far as segment competitors go, the usual targets are still pretty obvious. The Audi Q5 is a beautiful but aging model with standard all-wheel drive, but with a ride quality that may be on the overly firm side for some buyers. The BMW X3 has a far more spartan interior design than the Mercedes, but it does give you more room and additional engine options (at least for now). If you balk at the GLC's price, the Acura RDX and Lexus NX 200t are two great alternatives. There's also the Volvo XC60 if you need something more family-friendly. But overall the GLC-Class is a solid improvement over the old GLK and is right in the mix among the segment's best.
Performance & mpg
The rear-wheel-drive GLC300 and all-wheel-drive GLC300 4Matic are powered by a turbocharged 2.0-liter four-cylinder engine. It generates 241 hp and 273 pound-feet of torque. Along with standard engine stop-start technology, a new nine-speed automatic transmission comes standard.
The EPA says you can expect to get 24 mpg combined (22 city/28 highway) from the GLC300. The 4Matic also rates at 24 mpg combined (but with 21 mpg city). These numbers are quite good for the compact luxury crossover segment.
In Edmunds testing, a rear-drive GLC300 accelerated from zero to 60 mph in 6.2 seconds. That's a few ticks slower than the old GLK 350, but still one of the quickest sprint times in this class with a base engine.
Safety
Safety features that are standard on the 2016 Mercedes-Benz GLC-Class include antilock brakes (with automatic brake drying), traction and stability control, trailer sway control and crosswind assist, a forward collision warning system, a forward collision intervention system with automatic braking, PreSafe (which identifies an imminent crash and automatically takes measures to secure the cabin and occupants), a driver inattention warning system, front-seat side airbags, a driver knee airbag and side curtain airbags. The mbrace Secure telematics system includes automatic collision notification, emergency assistance, agent-assisted remote unlock and stolen vehicle location assist.
Optional with the Driver Assistance package are blind-spot warning (and automatic intervention), lane departure warning, lane departure intervention and enhanced forward collision intervention with pedestrian detection and forward cross-traffic collision detection and intervention.
In Edmunds testing, a rear-drive GLC300 with 20-inch wheels and summer tires came to a stop from 60 mph in 116 feet. This stopping distance is average for a small luxury crossover with large wheels and summer tires.
Driving
At speed, the GLC feels rock steady. The cabin's more aerodynamic shape allows the GLC to slip through the air more easily, reducing both wind noise and fuel-sapping drag. The GLC's brakes are also excellent, delivering virtually fade-free stopping power even under aggressive use.
As pretty as it looks, the GLC300 4Matic also sports some pretty decent off-road chops.
For normal driving, the GLC300 is impressively smooth, quiet and comfortable. You can also change its demeanor using the adjustable drive modes, which adjust parameters for steering feel, gas pedal and transmission responsiveness, and suspension tuning (if equipped with the optional air suspension). In its most aggressive settings, the GLC300 behaves more like a sport sedan than an SUV. Body roll is largely minimized, and the tires provide surprising levels of grip around corners. Even with the larger wheels and summer tires afforded by the Sport package, the GLC300 is exceptionally comfortable, and we expect the ride to be even more sublime when optioned with the air suspension.
Interior
Fully optioned out, the GLC's cabin feels like genuine luxury, raising the bar for interior opulence for this competitive class. The cabin switchgear is solid, with many of the controls fashioned out of metal, and the new one-piece center console panel flowing beautifully from the infotainment screen to the softly padded armrests.
We're big fans of the 360-degree Surround View camera system. Though these systems are becoming much more commonplace, the one in the GLC offers exceptionally good camera and screen resolution. Whether or not you get the navigation system and larger 8.4-inch screen, the COMAND touchpad rotary control interface is standard, and serves up one of the more user-friendly experiences available (though its immense number of functions can make it overwhelming to use at first). Less agreeable is the physical layout of the controller, as the touchpad portion overlaps much of the wheel, forcing your hand in awkward positions during operation.
The 2016 GLC-Class' COMAND touch pad rotary interface is easily one of the best in the industry.
Specify the Interior package and you gain rich hand-stitched leather upholstery, power ventilated seats, a soft-touch textile-covered dash and elegant multicolor LED ambient lighting. None of these are cabin necessities, but they help provide an environment that's immensely easy to spend time in.
The GLC is bigger in nearly every interior dimension than the model it replaces, and the difference is noticeable. The most dramatic gains are made in rear legroom and front elbow room, with an increase of 2.2 inches apiece. More precious inches were gained across the board, freeing up enough space to easily accommodate 6-feet-tall rear passengers. And although Mercedes still hasn't released many of its official U.S. interior volumes, cargo capacity behind the rear seats sits at just over 20 cubic feet, an increase of approximately 4 cubic feet, with total cargo room (rear seats folded) at 56.5 cubic feet. This falls short of the cargo volume of both the Audi Q5 and BMW X3, though it is likely a trade-off for the GLC's extra rear passenger space.
2016 Mercedes-Benz GLC-Class models
The 2016 Mercedes-Benz GLC is a compact luxury crossover SUV that seats five and is currently offered in two trims: GLC300 and GLC300 4Matic.
The GLC300 and GLC300 4Matic come standard with 18-inch alloy wheels, all-season tires, automatic headlights, LED daytime running lamps, adaptive suspension damping (not driver selectable or electronically controlled), a power liftgate, power-folding mirrors and automatic wipers.
Interior standard features include adjustable drive settings, a 10-way power driver seat (with four-way power lumbar), synthetic leather upholstery (MB-Tex), driver memory settings, 40/20/40-split power-folding rear seats, a rearview camera, dual-zone climate control, the Mercedes' COMAND interface (7-inch infotainment display, touchpad, knob controller), Bluetooth phone and audio connectivity, mbrace Connect (includes smartphone app integration) and an eight-speaker sound system (including two hidden subwoofers) with a CD player, HD radio, two USB ports and a media player interface.
The optional Sport package adds sporty body styling, 19-inch wheels and cross-drilled brakes with painted calipers. The Night package includes the Sport package equipment, but with gloss black exterior accents and black wheels. The Lighting package adds adaptive full-LED headlights and automatic high-beam headlight control.
The Interior package adds many creature comforts that make the GLC feel like it fits in a class with more prestige.
Inside, the Air Balance package includes a cabin fragrance and air purification system. Going with the Interior package gets you illuminated front door sills, ventilated front seats, a 10-way power front passenger seat (with four-way lumbar), leather upholstery, an MB-Tex-wrapped dash, multicolor LED ambient lighting and cargo area storage accessories. The Premium package features blind-spot warning and assist, satellite radio, keyless ignition and entry, heated front seats and a 115-volt power outlet. Select the Multimedia package and the infotainment screen grows to 8.4 inches and is joined by a navigation system, voice controls and an SD card reader.
For better parking convenience, there's the Advanced Parking Assist package, with hands-free liftgate access, front and rear parking sensors, an automated parking system and a top-down 360-degree parking camera system.
Stand-alone options for the GLC include the Air Body Control adaptive pneumatic suspension (automatic lowering feature included), 19- or 20-inch wheels, a Class III trailer hitch, a panoramic sunroof, a head-up display, adaptive cruise control, a 14-speaker Burmester premium sound system, an in-car WiFi hotspot, a heated steering wheel, heated rear seats, rear side window shades and "designo" premium leather upholstery.
Reliability Ratings by RepairPal
4 out of 5 stars4/5Excellent
#4 out of 29 among Luxury Midsize SUVs
RepairPal Reliability Ratings are based on the actual cost, frequency, and severity of unscheduled repairs and maintenance on make/model data for select 2008-2022 vehicles. The reliability of a specific vehicle may vary depending on its maintenance and driving history, model year, trim, and features.
Cost
The average total annual cost for unscheduled repairs and maintenance across all model years of the Mercedes-Benz GLC-Class from 2008-2022.$624/yr
vs. $602/yr
for Average Luxury Midsize SUV
for Average Luxury Midsize SUV
Frequency
The average number of times this model is brought into the shop for unscheduled repairs and maintenance in a single year. RepairPal calculates this metric by tracking millions of unique vehicles over multiple years to determine an average number of visits per year (omitting small routine visits, e.g., oil changes).0.54x/yr
vs. 1.09x/yr
for Average Luxury Midsize SUV
for Average Luxury Midsize SUV
Severity
The probability that a repair will be a major issue, meaning the repair costs 3x the average annual repair cost for all models. This threshold will be higher for vehicles that have higher labor rates and parts costs (such as a premium brand).5.8%
vs. 9.4%
for Average Luxury Midsize SUV
for Average Luxury Midsize SUV
powered by RepairPal Based on RepairPal reliability data as of 8/23/2023. Ratings are provided by RepairPal and Edmunds is not responsible for their accuracy.
Consumer reviews
Read what other owners think about the Used 2016 Mercedes-Benz GLC-Class.
5 star(50%)
4 star(15%)
3 star(20%)
2 star(3%)
1 star(12%)
60 reviews
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Most helpful consumer reviews
4 out of 5 stars
Great luxury SUV with some minor refinement issues
Len Kun, 01/26/2016
2016 Mercedes-Benz GLC-Class GLC 300 4MATIC 4dr SUV AWD (2.0L 4cyl Turbo 9A)
Overall it's a great vehicle. The price can quickly go up depending on options selected. And in order to get certain options, you must select another package which increases the price further. Plenty of features, but surprised that a few aren't even standard considering it's 2016. Features such as keyless entry (MB calls it keyless go) and any color other than white or black is still … an added cost option. Most models in dealership comes with the high end stereo system, panoramic sunroof, heated seat, which add to the cost but not providing a lot of value for certain region. You must special order in order to get close to what you want.
The quality is good and design is nice. A few trim pieces felt cheap because of plastic feel. The ergonomic is poor, but that's typical German where common logic isn't a high priority on their design. The center console with the touch pad and wheel is over complicated and difficult to use, a lesson they need to learn from the Japanese, or take a page from Apple in design. The gear shift located on the column is awkward to use. And then the turn signal, lights, front & rear wiper, and washer are all located on one stalk on the left hand side along with another two stalks for cruise control and steering wheel adjustment as well as the paddle shift. The steering wheel already have many buttons. I think it's overly complex and not very user friendly.
So far during the first month of ownership, a couple issues creep up already. One is the rear camera for parking which is unreliable because the image could freeze or goes black completely. Also some squeaking sound from the dash which is a reflection of NHV control. But this is typical for a first year model of a new design, but it's a Mercedes and these should have been ironed out during quality control testing.
5 out of 5 stars
Only really one complaint, otherwise stellar
Kevin, 12/14/2018
2016 Mercedes-Benz GLC-Class GLC 300 4MATIC 4dr SUV AWD (2.0L 4cyl Turbo 9A)
Acquired a dealer-loaner 2016 GLC 300 4Matic with 800 miles and saved about $4,000 under invoice. The windshield had a rock chip directly in front of the driver's eyes and the dealer attempted to get it repaired - wife still not happy. Dealer replaced windshield with a MB windshield. So, good on the MB dealer. Now, on to the car... It is an absolute dream to drive. The door/window … seals are absolutely amazing. Coming from Hondas and Volkswagens for the past 25 years, this car is definitely better than any of those when it comes to quietness and air noise. The windshield and two front side windows are "acoustic glass", which also aids in the car's quietness. The car has 4 different dynamic settings and 1 user customized programmable setting. These allow you to change the steering wheel feel, the air conditioning, and the engine shifting into pre-packaged settings (Sport+, Sport, Comfort, Economy, User). The 9-speed transmission shifts like butter, but we all know that if it ever needs to be rebuilt it will be a lot of money (any 9-speed from any manufacturer really). On to our only complaint - the brakes. They are powerful and work flawless in stopping you. However, when you are reversing and the ambient temperature is cold (Winter), they will squeal louder than you have ever heard brakes squeal before. My daughter can hear her Mom from 3 blocks away and around the corner when she is reversing out of the garage. The problem seems to start at around 5,000 or so miles on the car. The dealer serviced the brakes by replacing the pads and they were silent again - until the next cold weather season, where they squealed again. They have had their brake supplier redesign the pads and such, and I believe they are having better success. We also decided to install a garage heater, and now the brakes aren't squealing as we back out of the garage. The other issue, and it isn't related to the manufacture of the car, is the tire they decided to put on these cars - run flats. We drove this car like a cream puff, and our tires needed replacement by 19,000 miles (most are getting barely more than 15,000). After a lot of research, we decided to go with a standard tire. Wow, what a difference!! No car should have run flats in my opinion. They are heavier than a standard tire, have poor cornering, are difficult to repair, and are costly. The only problem is that MBUSA does not offer a spare wheel for this car. So, after more research I got a spare wheel on eBay for a different model of MB that fits on this car - problem solved! I also carry a small inflator and some Fix-a-Flat as a 2nd backup. And if we are local, we would just have the car transported to the nearest MB Dealer on a flatbed for a tire change. The upgraded Seinheiser sound system is out of this world for OEM. MB puts the subwoofer in the driver footwell area in the firewall area - genius! Many cars have idle-stop engines, and so does this. We don't really like it. If you stop at a traffic light, the engine will stop, and it is perfectly silent. As you take your foot off the brake, the engine will quickly start back up. However, if often does this with a small shudder. Apparently, the MB engines shudder less than many other cars, but nonetheless, it shudders. I also believe that these countless on/off cycles are not good for the engine and/or starter over the life of the car. And fuel savings for this feature are negligible. After you start the engine, you can deselect this feature off. But you cannot deselect it permanently. The back hatch is excellent. You can program how high (or low) it stops at the top travel limit. And the back seats sit perfectly flat when selecting them down in the cargo position, making for a really nice, flat, and large space. The seat heaters are very quick to get hot and have Low/Med/High positions. The steering wheel is quite thick, which makes for a nice feel in your hands. Wife mainly drives the car locally, so she gets about 24 MPG. If I drive it on the highway and do the speed limit, this car will get about 32-34 mpg. Otherwise, it easily gets 29 or more when you are cruising along at 70-75. Obviously, the need for premium fuel is a bummer but is common amongst luxury German car brands. Overall, a 5-star product, as the brake squeal has mostly diminished and the move to non run-flat tires changed the handling for the better.
5 out of 5 stars
Classy, Sporty, Quiet Ride = Jack Pot MB
Electricvette, 01/19/2016
2016 Mercedes-Benz GLC-Class GLC 300 4MATIC 4dr SUV AWD (2.0L 4cyl Turbo 9A)
OK I'm a car guy. I spend way too much time looking at cars on the web and to tell you the truth this car was not on my radar because I thought I was going to buy 1 YO used. So I did my obsessive planning for about 3 months and spent 12 hours on a Saturday looking at cars. Problem was I just could not track down the car I wanted so we went from used to new. I loved the 2016 BMW X3. Its … nice nice nice but it was the 1st car we drove and should have been the last because that was the car I thought we would buy. Drove the Audi Q5 but it's dated and is in need of a face life. My wife liked the Q5 seats the best. We also drove the Lexus RX 350 (AKA the space ship) liked the interior but the exterior lines are way too sharp. We were pulling out of the Audi dealer and I saw the Mercedes GLC. I knew about it and liked the looks but it was a 2016 and I was thinking 2015. So we took it for a spin and WOW it was smooth, love the transmission (A+ MB) it is quiet inside and has the rounded exterior similar to the Porsche Macan I think. The Tech is really good too. So the dealer only had the demo and we wanted a different color so we drove to Seattle (30 miles) and did the deal. (1500.00 over invoice) Very happy! My wife loves it. We drove it about 70 miles today and got 29.6 MPG mostly highway.
Ok here is my follow up after 2 1/2 years and 50k + miles. Last Friday (the 13th) my wife was involved in a head on collision. All the airbags deployed and the car is a total loss but this car not only saved my wife it did it with very little impact to her body. Yes, she is sore and has bruising on her chest and her little finger/hand but I am amazed after looking at the car that she did not get hurt worse. Another thing is I couldn't believe that all the doors still closed perfectly. Needless to say we are now going to buy another GLC 300 4matic. THANK YOU MB! You are very serious about safety and your product shined even when wrecked. This is what you get with Mercedes Benz.
5 out of 5 stars
Small Luxury SUV that Lives up to its Name!
GLJ, 06/05/2016
2016 Mercedes-Benz GLC-Class GLC 300 4dr SUV (2.0L 4cyl Turbo 9A)
Finally...been shopping all the small luxury SUVS and this one REALLY lives up to the word luxury! I tried the Lexus NX for a year...I'm sorry...noisy, cheap plastics everywhere. It seemed more like a $30k SUV, and not the $45k sticker price. The MB was a bit more, but it has REAL leather, better acceleration and sporting feel, and luxury feeling materials all over the vehicle. I've … only had the GLC a month, but it is far above the NX in terms of luxury feel and performance.
2016 Mercedes-Benz GLC-Class video
2016 Mercedes-Benz GLC Walkaround Review
The new 2016 Mercedes-Benz GLC-Class replaces the previous GLK-Class. Roomier and even more upscale, the GLC is a great choice for a compact luxury crossover SUV.
2016 GLC-Class Highlights
GLC 300
Base MSRP Excludes Destination Fee | $38,950 |
---|---|
Engine Type | Gas |
Combined MPG | 24 MPG |
Cost to Drive | $195/month |
Seating | 5 seats |
Drivetrain | rear wheel drive |
Warranty | 4 years / 50,000 miles |
Safety
Key safety features on the GLC-Class include:
- Back-up camera
- Alarm
- Tire Pressure Warning
- Stability Control
- Pre-collision safety system
- Post-collision safety system
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