DCH Toyota of Torrance

by Lou on 11/27/2023

Zero star. I did a purchase on a used 2023 Toyota 4 runner last April 2023. Since then, I’ve been going back and forth at your dealership already even getting off work just to have some issues resolved after purchase . First was the SD card issue which keeps the car beeping due to errors on dash cam. (4/27/23)I had to come back twice and wait for hours.(completed 04/29/23) Then I had to ask for the door protection/ guards which was supposed to be dealer add on already. Sales consultant Gerges Soliman promised that I have a full tank of gas when I drive it home. But it wasn’t. I had to come back 05/03/23 just to do it and follow up all the missing dealer add on advertised. He just simply said he is not the one responsible for it and can’t help me. Sales manager Jose Villalpando supposed to set me up an appointment a week prior just to have roof crossbars installed but when I came after a week, appointment supposedly set at 9am, he was nowhere to be found.(05/10/23)I had to wait for 4 hrs and was eventually sent to service and was given a rental instead and had to leave the truck. Unbelievable! Just to put a roof rack with 4 bolts. I even volunteered to just install it but the service advisor said they’re busy and will arrange a rental instead. I came back after I got the rental and saw that the door protect and window etching was just now being installed by an independent contractor. Service was finally completed the next day (05/11/23).I have been bringing the 4 runner back and forth and most of the time no one seems to care anymore and is always given the runaround after I completed my payment the same day I drove the truck home. Receptionist was also screening my calls every time I ask to talk to someone, they’re not there. Finance department Alex Cho also willfully overpriced the perma plate fee by $563 and just hoped that I didn’t notice. Goodwill reimbursement was only sent June 1st after sending several email complaints. I used to bring my toyota vehicles here for service even though I have dealer service closer to my place. But now I will never set foot on this dealership and utilize their service department again. Trust is broken and no one deserves to be treated the way I was treated. I even informed sales Gerges Soliman that I am still shopping for another brand new car and had my old pick up appraised. But with the treatment that I experienced, I ended up purchasing from another dealer with a totally different experience. Stay away from this dealership. They only care about how much they can gain. No transparency, doesn’t respect your time, and cannot be trusted.

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by Carol Eubanks on 03/31/2023

My Rave needed recall service and a over all check up. I was treated so well with kindness and care. They checked everything I asked for and more. Servicing was fast and the pricing was fare. I won't take my Rave any where else.

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by Edith and Jose on 08/20/2022

If I can tell you, the experience we had ! Alexis is the best! She works so hard for you to get you the car, you want for the price you want! She is amazing 🤩 please ask for her when you go to Toyota Torrance! I highly recommend her. She is super nice and funny

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by RS on 08/19/2022

I was made aware by my mechanic that the used Camry I bought from this dealer was sold to me with tires that were 4 years older than the car itself. When the tires started consistently losing air, I tried addressing this with the dealer. The manager deflected my calls and told me he'd call after the first of three in-person visits because "those records were on a different system"- no call. Three voicemails to their customer service rep- she never replied. On my last visit, after trying to deal with me exclusively through the receptionist, the manager finally came out and told me with a big smile that the tires they sold me were within legal limits of wear and tear at the time of sale, but he'd be happy to now sell me new ones. When I told him that one of those same tires had just blown out three blocks from their dealership (!) and asked for assistance, he shrugged and said, "Call AAA" before walking away.

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by C Adams on 04/30/2022

Do not go here if you are looking at their internet pricing. They will use the price to bait and switch you. We reached our to this dealership about a van they had posted in their used inventory. Sirag called fairly quickly and told me it was in detailing and would be ready in an hour- when did we want to come see it? I then explained we were in Vegas but willing to fly down for the right van (inventory is low here). He was much more dismissive of me but did say he would send over the finance application as that is the first step. We didn't receive that for 7 hours. We called the next morning after submitting the application and they then proceeded to tell us that there were "dealer add-ons" (window and door guards and a security system) adding 3.2k to the price. We told them we weren't interested in those add ons and we'd just take it with everything they had told us it included and the price THEY had listed it for. He said he'd see what he could do. We spoke to the manager- same thing. In the meantime we had a local friend go to check it out. He arrived at 1:40 pm and was told he could not see the van until 5 pm. Why? It needed to be detailed (I thought that happened the night before?). No doubt they also wanted to add the dealer add-ons before he saw it. The friend said he didn't care if it was dirty and he was able to go see it but not drive it. He did note some damage that had not been reported to us (we were told it was in perfect condition). Continually we were told by Sirag and his manager that they would call us back and they never did. Around 4:30 I called to see what was going on and he said someone had scheduled an appointment to see it at 8 pm so he'd let me know if it was still available by the end of the day (my husband had a ticket to fly down to get it). The result? We never heard from them. In the meantime, I found a different van at the Toyota dealership in Cerritos and in one hour they were able to pull the deal together. They were pleasant- did not force any dealer add ons and were willing to hold the van for my husband the next day. So 100% steer clear of DCH Toyota of Torrance. They are dishonest and will try to bait and switch you. The van is still listed- for a much higher price.

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by Martin S on 03/20/2021

I am writing this to give you a insight into the experience I had 3/19/21 at a DCH dealership in Torrance (DCH Toyota) First off to start I contacted the mentioned dealer on 3/17/21 regarding a 2021 Toyota Tacoma Stock# MM391023A, I sent a message through the dealership contact and also through auto trader with no response all day. I then called the dealer in the afternoon and talked to the receptionist due to no sales person being available for some reason She said she would forward my info to sales for a call back, which did not happen. On 3/18/21 a woman called me at 7:32 PM from [contact info removed] to ask me if I was interested in the above mentioned vehicle I said, I confirmed I was and wanted to come see it. I confirmed I could come 3/19/21 after 6:30 PM, she asked where I was coming from and I told her where she then said oh my mom lives right near u down the street! Now lets get to last night 3/19/21 when I arrived at DCH Toyota Torrance from my location ( a little over 1 hour away) me and my wife walk in, nobody attempts to help us or even welcome us into the dealership. We walk around and outside to try and see the truck we want with no avail, we are standing outside and are approached by Jennifer Montejano and asked if we need any help, we say yes we had talked to a woman last night and we are here to see the above mentioned truck, she says ok what’s your name and phone number then goes to look me up, 20 min later she comes out and informs us the truck is in another lot, she can go get it so we can look at it but its still going through service to be ready for sale so we cannot test drive it, I said that’s ok I just want to see it we can test drive another new truck so I can get a feel for it, she then says she will be right back with the truck and we can take a look at it. Again another 20 min later she returns and informs us that somehow the keys are missing and we cannot see the truck, I say cant a manager or anyone get another key or ask around where it’s at? We are very interested and drove far to see it, we were told and made an appt to see it!! She stated sorry but NO you cannot. Me and my wife were fully annoyed saying we were ready to buy and you cant even show us a vehicle we want, she again said nope sorry maybe u can come back next week? I said never mind we will go to another dealer, she then stated ok good luck with that, very condescending. We left not causing a scene since we were upset its not worth it. On our drive home, about halfway home we get a call from Jennifer, oh we found the keys and I can now show u the Truck do you want to come back? I said no I was just there now I’m half way home. She then says whatever I found the keys so if your not interested ill sell it to someone else doesn’t matter to me!!

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