Customer Reviews of Lithia Chrysler Jeep Dodge Ram FIAT of Bryan College Station
Top for trade
byon 06/18/2022
They give you top for your trade and help you with financing, way better than dealers cross highway
Never go here
byon 11/03/2023
I am very disappointed with this service department at litha jeep dodge. My 2020 jeep has been in their shop for over a month now and still there. I called every day after the allotted time of 2 days that I was told we should hear from them just for a diagnostic. Day after day I was told that the person that is my service advisor would call me back. For a week I heard nothing about my jeep. When the service advisor did call me back she stated that they are just waiting on parts that I NEVER approved to be changed. Then she stated that it was going to be covered for warranty work. I do understand about the uaw strike happen during this time. But during the conversation with the service advisor she stated that they were getting the parts from another dealership. That obviously didn't happen and was not told anything about the change. we also asked for a loaner vehicle and was told that we are on some kind of list. Then my wife ask again and was told that they don't have anymore. I had to take off the entire time from work because we are only working with one vehicle. And as a disabled veteran i have lots of appointments that i also had to miss. My wife being a teacher it is more important for her to go to work. I have lost lots of money thanks to this and missed appointments that takes months to get. AFTER THIS I WILL NOT TAKE ANY OF MY JEEPS TO BE LOOKED AT AGAIN THERE. ALSO ON TOP OF THIS I WILL NO LONGER GIVE THIS PLACE ANY OF MY BUSINESS THAT INCLUDES BUY ANY MORE VEHICLES EITHER. I WILL ALSO RELAY ALL OF THIS TO THE JEEP COMMUNITY AND SEE HOW MANY OF THEM COME AFTER THAT. FROM THIS POINT FORWARD I GO WAY THE HELL OUT OF MY WAY TO GO SOMEWHERE ELSE LIKE AUSTIN, HOUSTON, AND EVEN FURTHER.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Dishonest
byon 09/01/2023
They will not keep you updated and make you wait months with no calls.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
RL
byon 01/02/2023
They changed my vehicle’s oil and Filter w/o an appt. I just showed up at 730 am and they got it taken care at an excellent price. Thank you.
- Recommend this dealer? Yes
Quick Service
byon 12/12/2022
Service tech was pleasant and friendly. He dealt with my vehicle quickly and got everything done without hesitation.
Typical oil change service
byon 08/05/2022
The service was good and they were nice except my wife asked for a tire rotation. I could tell it wasn’t done. The lug nuts still had a film dirt and road grime on them. I didn’t think we would need to ask anyway for rotation since we have a service plan when we bought the Jeep. But oh well.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
Thanks Riz
byon 07/16/2022
They always take care of my maintenance needs and always make it right.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Top for trade
byon 06/18/2022
They give you top for your trade and help you with financing, way better than dealers cross highway
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
2500 service
byon 06/03/2022
Always friendly in the service department.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Good job
byon 06/02/2022
The service is the best I ever had,but expect the wait to be kinda long,they are very busy
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Long Wait for Nothing
byon 05/14/2022
Please know that if they tell you “sure we can get to it in a couple of hours…” this is far far from the truth. The woman we spoke with had no clue what the actual service department can/can’t do. Sad for them.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
No hassle sale
byon 05/02/2022
Breann assisted me with the best car purchase I've had. The communication was exactly how I wanted to be treated!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Recall
byon 04/27/2022
Very busy be sure to make an appointment
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Quick and easy
byon 04/11/2022
I was in and out in about 30 minutes for my oil change. Fastest ever. Riz is always great and helpful but the whole team seemed to be on their game.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Full synthetic oil change
byon 04/01/2022
Mr. Garza did a great job, in and out in less than 45 minutes....
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change
byon 03/26/2022
Took truck in for oil change and they got it done in no time. And it was for less than I was quoted for.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Very pleased!!
byon 03/16/2022
I’m very pleased with the deal I got on my new 2022 Ram 1500 they gave me a good deal on my trade in and the salesman Rick Vernon was wonderful very professional!! I will be a return customer!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Bad service
byon 02/01/2022
They take too long for an oil service.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Keep it up.
byon 02/01/2022
Any time your vehicle is broke down it is an emergency, and that is what I had. They had be repaired and out, quicker than was first estimated. Who does that? Keep it up and you will enjoy more, and a happier, Customers.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Terrible customer service
byon 01/21/2022
Every time we have a vehicle go in, bare minimum is done. If any questions are asked about vehicle maintenance ( ya know, their job) you would think they were insulted. The only reason I still take both of my vehicles there us because of warranty.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Friendly and courteous aleays
byon 12/16/2021
They are dependable
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
great service Im very happy got my truck back to work thanks
byon 12/09/2021
got my truck fixed at this place great service rodolfo garza thanks
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Buying a new vehicle can be a timely and sometimes frustrating experience. But here at Bryan CJD, we strive to take that hassle and frustration out of the process and provide you with a fun, relaxed and friendly atmosphere. With over 100 years of combined sales experience, our highly knowledgeable, friendly and caring staff strives to make you feel at home as soon as you drive onto our lot. If you want to stay close to home and avoid the big city hassle, come see us at Bryan CJD.
1 Comments