Ford Lincoln of Smithtown
Customer Reviews of Ford Lincoln of Smithtown
Ford Bronco
byon 01/04/2023
From the minute I walked into Ford of Smithtown and dealt with Rob I knew I wasn't going to purchase a car from any other dealer. He was professional, knowledgeable and very patient with us. He was kind and courteous. He now has a customer for life!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Efficient and pleasant!
byon 04/12/2023
Routine service appointment. Thorough explanation of what would be done. Service with a smile, with humor, with energy. You can tell these people like what they do.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Best yet
byon 04/02/2023
The service department was very helpful, honest, and courteous. I apprecited all their help and performance of the service I needed
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Owner
byon 03/24/2023
Service completed to my satisfaction.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Only place I would take my trucks
byon 03/23/2023
Great service They repair only what’s needed and don’t try to sell you what you don’t need. Also, the work and parts are guaranteed
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Ripped off
byon 03/17/2023
First it was awful. I made appointment with Patty, and she wrote down wrong issues with car. Took me one week to get them to look at it. I have 3rd party American Car Insurance. Turns out it was coils, boots etc. repair was over 1700. I told Cindy to give me out of pocket price after insurance claim. Next week I paid amount of bill by credit card over phone. She never deducted insurance and “claimed I said I didn’t want to use insurance”?? Why wouldn’t I use insurance I paid for?? I requested she file the claim and adjust the bill. Dealer refused bill adjustment for 3rd party insurance. Dealer took credit card over phone and charged me additional credit card fee they never advised me of. That was $58.00. Finally, they were supposed to deliver my car. I received a text and a call that it was dropped at my home. When I got home from work: no car. I called dealer and it took them over 20 minutes to “locate it with their tracking device” they first told me they delivered the wrong car to me home. They next told me that the car was in their lot! Lol but couldn’t find it with tracking device. FYI the car still has problems.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
[non-permissible content removed]-price gouging during pandemic
byon 03/14/2023
Be careful buying a vehicle from this dealership. Do your research because they will lie to you and try to make you feel like you don't know what you are talking about. Other issue was with service. Attempted to get a recall done here. After 3 attempts got it done but they wanted $300 to do the recall?? I paid it because at that point I was fed up with the run around. Will never go back to this dealer again. Just my experience, hopefully you will be treated better.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Ford Explorer
byon 03/13/2023
No 5 stars here. Car is good. Sales agent said I would get full tank of gas, only got 1/2 tank, and then I got charged $25 for gas, Da. Wouldn't drop price any. Finance guy only wanted to up cost everything and gave a finance rate of 7.9, my bank offers 6.9%. I would buy again only because the car itself is good. Better experience a week later buying my daughter a Subaru Forester. Great people at that dealership.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Ford/Lincoln Smithtown
byon 02/09/2023
Terrible. Ended up paying $350 for oil change/cabin filter/wiper blades. Returned to shop 2 hours later & found car ready to go outside. Was told they were doing paperwork. One hour later they were ready.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
CEO
byon 02/07/2023
Wonderful from start to finish timely service and fair pricing.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent service
byon 01/26/2023
Joe Ramos at Smithtown Lincoln is top notch. Warranty work was performed correctly and quickly. Highly recommend Joe and Smithtown Lincoln
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Airbag recall
byon 01/11/2023
Great experience very simple and done earlier than expected
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Ford Bronco
byon 01/04/2023
From the minute I walked into Ford of Smithtown and dealt with Rob I knew I wasn't going to purchase a car from any other dealer. He was professional, knowledgeable and very patient with us. He was kind and courteous. He now has a customer for life!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Incompetence and lack of communication. They hide from unhappy customers
byon 12/08/2022
They do not care about the quality of their work and your time. They certainly don't care about your finances. They run from problems. The worst experience I ever had. 12 days left in their parking lot that they say was a battery problem? Im not a mechanic but i know it was the alternator. The battery was replaced 9-21. They could not clear computer and their time management is piss poor. I knew after I got the car back to stay on top of them for reimbursement for rental car. I called many times and they finally answered me with the first negative review I ever gave. I get a text message no reimbursement 2 months later. I have called again numerous times for no phone call back. I will blast them evey chance I get and will go down to the location. They can't hide then. I will never use them and I'm in the process of getting their warranty cancelled and reimbursed.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Best service
byon 05/17/2021
Brought my truck for service I was recive with a smile from the lot guys. The service advicer was super helpful and make feel good and trust then with my vehicle.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service area
byon 05/12/2021
Disgusting service waiting area. Crappie old dirty furniture and flooring. No restrooms no water or other amenities. Reflects a less than caring attitude toward customers. Not acceptable when vehicles can cost upwards of 80k.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 02/13/2021
Excellent service excellent staff couldn’t have had a better experience
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Truck repair
byon 01/18/2021
Great job on the repair and I was always kept in the loop about what was going on with service cal.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
APPALLED
byon 01/08/2021
If I could give ZERO stars, I would...PLEASE take the time to read this review BEFORE you waste your time, money, and energy here. I am still MIND-BLOWN at the experience I had looking for a used car here...In the process of searching for a used vehicle, I found a used Nissan Rogue on their website. The next afternoon after finding the car on the website I went to this dealership with my fiance and his parents. We were able to spot the car in the lot upon arriving and began looking at it together. Immediately we noticed that the car, that looked in excellent condition on the website, had a considerable amount of scratches, chips, a broken door handle, and rot starting on the hood. Within minutes, a salesman met us at the car. When we asked for the price, he was unsure and had to go inside to check. Once he came back he said it was 2K more than listed on the website. When I brought that up to him, he said they just got this car in so it wasn’t in their database yet so he wasn't sure why the price was different online. I literally had to show him the picture I took of it on my phone because he was not aware of this listing. Despite the price difference and condition of the car, I decided to take it on a test run to see if it was worth the trouble. After the test drive, the salesman invited us inside to talk about the car. I expressed that this was over my price range and that I wouldn't have come to look at this if the website reflected the price they were telling us now. After much "typical salesman" back and forth and frustration, we left after they said they could not drop the price back to what was listed on their website. As we are pulling away the salesman literally RUNS to our car exclaiming that he spoke with his manager within the 30 seconds we were getting into the car and now they could work with us on the price...interesting. We go back inside, they agree to meet us at their online price. We are thrilled and thankful. We explain that we had a few more cars we were planning on looking at today down the road and that we would most likely be back on Tuesday if things worked out (a very normal thing to do when looking for a car). The salesman encouraged me to put down a $100 deposit to hold the car. We asked him a few times, for a bill of sale prior to doing this, but he dodged responding. Now realizing how much of a mistake this was, I ended up putting a deposit down on my credit card to hold the car anyway. The next day, two different dealers called me while I was working asking me about my intentions with buying the car. One salesman (a different one from the previous day) asked if I was still interested and I explained yes. Then the salesman from the previous day called me as well and asked me for my email so they could run my credit (ALL BEFORE GIVING ME A BILL OF SALE OR ME SIGNING ANYTHING). I did not fill out the credit information and went to the dealership the next day in hopes of purchasing the car. When I walked in, again the salesman put the credit paperwork in front of me without explaining what I was actually signing and still did not show me the bill of sale. Finally after asking multiple times, I get the bill of sale and there's close to a thousand dollars in hidden fees that could not be explained to us. It was interesting how the ending price was the amount they originally told us the car was when we first looked at it. They still found a way to get the price they wanted despite having it listed for almost 2K lower on their website. After debate and back-and-forth with the confused salesman, we asked to see a manager. This made the situation much, much worse and HE IS THE MAIN REASON I decided to take my business elsewhere. I am so frustrated that I lost his card because I specifically waited for it before I left. I know it was Steven (Jr.) and I believe the last name was Gomes. Instead of asking us how he could help us or ask us about our concerns, he sat down tense and visibly annoyed before the conversation even started and asked us what the issue was. As we explained ourselves, he consistently cut us off and argued with us. He was unprofessional, rude, and literally acted like a child having a temper tantrum. He told us that we were basically “stealing the car” at that price and insulted our budget. When asked about the hidden fees he was unable to answer what they were for or what the wording on the contract meant. He also threw his salesman under the bus and let him take the blame for everything. I specifically am leaving the salesman’s name out of this review because after this experience, I literally feel bad for how quick the managers are to throw their salesman or new employees under the bus. We ended up leaving after the manager claimed he felt like he was being “attacked.” I asked for my deposit back and they were not able to give it to me because their finance department was not there. The next day, I get a call from the salesman again thinking he was calling to discuss waiving some of the hidden fees or to apologize for last night but instead he tells me he really wants to find me a car but “I just don’t think that car is the one for you.” I asked, why would you say that? I really liked that car and felt like it was good for me. He then proceeds to say, “Well, that car actually was already sold two nights ago.” So… THE CAR THAT I WAS ABOUT THE BUY THE NIGHT BEFORE WAS ALREADY SOLD TO SOMEONE ELSE? I was beyond confused and baffled. I had a deposit on the car and was ready to sign for it hours earlier. The entire conversation we had with both the manager and salesman was either fake to get us to walk out on the car so they could get more money for it (we heard them saying how someone’s niece wanted to buy it) or they were literally actually oblivious and had no idea because the company is so unorganized. Anyway, I asked for my deposit back and was told the check would be cut that same day. Surprise, surprise the check was never cut. It has been almost officially a month and I finally received my deposit back. I had to call numerous times and was tossed from person to person to “deal” with this. I called the salesman I was working with first and he claimed he told accounting to cut the check weeks ago but they never did. Then I spoke to another person who told me that never happened and that they would do it. Then again, I didn’t hear back for another week so had to call again...still wasn’t done. Finally I spoke to yet another person, a manager this time, who told me the salesman was a “moron” because he never got the check cut (what a way to talk about your employees…). He proceeded to give me a refund via my credit card which I had asked to be done for a month now and was told it “was not possible” and had to be done via check. Before hanging up, the manager told me that the salesman messed up and the car actually WASN’T SOLD and that I could have bought it... I will never know what the truth is, nor do I care at this point. All I know is that it was bad experience after bad experience. I am APPALLED at how unorganized, unprofessional, rude, and dysfunctional this dealership is. PLEASE GO ELSEWHERE.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Smithtown Lincoln
byon 11/04/2020
I will recommend this dealer to everyone i know. They are amazing and went above and beyond to help us. They are very accommodating and work very hard to make sure you leave happy! They are excellent! I can’t say enough about them! Joe and Anthony are the best!!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2014 FORD EDGE SERVICE
byon 10/26/2020
I am so pleased that you have provided me with the opportunity to sing the praises of the service manager James at Smithtown Ford. He bent over backwards to clear up a problem on my sun roof. It was only with his personal attention that i was able to see this problem properly repaired. Nothing short of amazing!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
New Car Buying Experience
byon 09/29/2020
HIghly recommend. A truly pleasant experience beginning to end. Ask for Rocco!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes