Customer Reviews of Lexus of West Kendall
Car purchase
byon 03/10/2022
Fast, courteous, and professional service.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Descrimination
byon 08/16/2021
Refused to wait on a older Anglo man. Told me they were to busy to help. Dealership was almost empty. Told me to go elsewhere. I purchased at another dealer hours later. [non-permissible content removed]
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Great experience!!
byon 11/13/2020
I was at Lexus of west Kendall this week buying a new car. Hector was the salesperson and did a great job. The entire process was fast, with great customer service.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
A great disappointment
byon 10/08/2020
A great disappointment and frustration with the financiers of this Lexus of West Kendall dealership ... they play with people's money ... seriously a great disappointment, I will not return again and I will recommend the same to all my friends.
- Recommend this dealer? No
- Did the dealer honor all commitments made? No
Wonderful Experience!!!
byon 05/12/2020
Buying a car is always soooo stressful but my experience with Eduardo Alvarez was awesome. He was very helpful and resourceful, he guided me through the whole process and attended all my concerns. Outstanding people skills!!! The better reference is this is the 2nd car that I bought with him as well my family and it won't be the last!! Rate 10 out of 5!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
"The Best"
byon 06/24/2017
I can't stop talking about the excellent customer service that I received from Lexus of West Kendall. Purchasing a car can be a very long and stressful experience, well this was different. Ted Atkinson my salesperson was exceptional, my car was waiting for me at the door, all I did was sign and go, a very "seamless transaction ". I t was definitely worth the 2 hrs drive! Simply the BEST!!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Honesty and professionalism
byon 09/05/2016
Last week I leased a Lexus RX 350, the sales team were very professional and treatment me like a friend. They did every thing possible to help me with my purchase in an honest way.The dealer carry to many vehicles. Is my recommendation before visit any other dealer stop by Lexus of West Kendall.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Avoid this dealer if you can.
byon 02/15/2010
- Purchased a used Lexus ES350 in January 2010. - Dealer delivered car without floor mats. When I asked about floor mats, salesman took used floor mats from another vehicle. More importantly, the floor mats were placed in vehicle WITHOUT THE PLASTIC CLIPS TO HOLD THEM IN PLACE. Note, this is the same model Lexus that only 3 months before had an infamous fatal accident in Califormia due to floor mats stuck under the accelerator. - After the above accident, Lexus recalled this model to make certain adjustments to the gas pedal and flooring to prevent the stuck accelerator issue. My used vehicle sat on the dealer lot for over a month, and was sold to me without the recall modification. Now on my own time, i have to take vehicle to the dealer to get this adjustment done. NOT ACCEPTABLE! This is the equivalent of selling a defective vehicle. - Dealer management is clearly not on the ball. Unless you live really close by, it may be worth the inconvenience to go to a different dealer.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Our journey started 50 years ago.
We were ALL IN, built on a simple foundation to deliver on every customer expectation, one customer at a time.
Today we are South Florida’s leading auto dealership group boasting sales accolades for just about as long as we can remember. But we do not dwell on our past. Sales volume does not define us. We appreciate every minute and are thankful for every opportunity, driving forward with a relentless commitment to deliver on that promise to our customers.
We set ourselves to a higher standard.
There is something special about our cars, and the people who drive them. And we’d like to think there is something special about our dealerships and the positive impact we make on our community. You have many choices when buying or servicing a vehicle. One thing is certain: we will do everything we can to meet your expectations.
Thank you for choosing us. Our doors and our arms are wide open to you.