Gateway Kia of North Brunswick

by jasontal on 04/17/2017

Buying a car is never a fun experience but Gateway Kia made it less painful. Everything was handled professional and we got the car we waited at a fair price. I would recommend them.

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by Donovanfamily on 04/26/2016

Friendly service and team made us feel welcomed.Tom Lake was attentive and helpful and really made the process easy and as timely as possible. Garrett, location manager was also very welcoming and offered assistance with our questions and informed us of various options to fit our needs. We definitely had another great experience at gateway kia and will recommend to friends.

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by Lbon815 on 04/21/2016

Staff was excellent, took the time to listen to our concerns and needs, and worked with us every step of the way.

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by Eltnbre on 03/28/2016

Kenny was very informative and always helpful. Very patient with us never seemed frustrated. This is my second purchase from Kia with Kenny and I will always come back cause I love my Kia and the business and its ppl are polite and helpful.

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by WRonald on 02/04/2016

My Salesman, Tom Lake was very knowledgeable and professional, and easy to talk to. He made my buying experience enjoyable and easy to handle.

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by ahines2 on 09/22/2015

Great service as soon as I walked into the dealership. Very understandable of my fianacial situation (I'm a recent college grad). Helped in any and every way possible. Great place!

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by Ana197221 on 09/20/2015

I want to thank my seller florel Louis_jean for resolution of my problem and for buying the sportage, thank you so much with out you I can't do it

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by crixtopher on 09/19/2015

I can't say enough about the GREAT people who work at Gateway Kia. I walked into the dealership with a price point in mind and they gave me an even better deal. A big THANK YOU to both Tom Mastro & Don Hahn.

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by courtneyhnj on 09/15/2015

I'm very pleased with my overall experience. Never was treated so well by a dealership! Thanks again! Courtney H., Milltown

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by sean_muldoon_ on 03/26/2015

I had 2 kids so I knew it was time to get a bigger car. only went to kia because of my bad credit. I got ripped off big time!!! got a used Sorrento with 58k on it. 25% interest rate and put 6 thousand down. shortly after getting car i was told that it was in a severe accident and needed a few grand worth of work. When i confronted the dealership they said its not their problem. I recently tried to trade it in, they cant help me. i need a co signer. they approved me with a 450 credit score, but now my credit is a 600 and they cant do anything for me. I have contacted them numerous times to correct the issue at hand and been ignored or yelled at each time. Im done, i just contacted a lawer.

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by Strawberry18 on 02/25/2015

3 Years with this company, 3 different cars in the same time. Looking to lease for 36 Months (this time) and I was told they don't do 36 Months Lease. what they did not tell me is when a person has a negative equity on a vehicle, they don't give you 36, but the 48 months lease. My payments don't go down. Giving me lower value for trade in. rolling over to the next car remaining balance from prior cars. better credit, but higher rates???? What in the world is going on with this Kia Dealership? Can someone find out? Is there a way to sue this people? Anybody???

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by kathleen_d on 01/14/2015

The sales team especially Kenny was excellent......The only draw back is there is a lot of paper work that needs to be completed and time is just a little too long to buy a car. Otherwise was overall satisfied with the dealership...... Kathleen D.

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by Rob477 on 12/30/2014

Back in 2012, I purchased (financed) an Optima Hybrid and leased a Sorrento (yes, I walked out of there with two vehicles on the same night from the same salesman). At the time, I was desperate for a new car since my existing one was extremely unreliable. As soon as I entered the showroom, I was hounded. Since I don’t play poker and don’t have a good poker face, they clearly saw that I was in love with the car. They didn’t give me a break and insisted that they couldn’t bring down the price from the sticker. They accepted my trade-in at gave me $2000 less than KBB. Further, I had an incredible credit rating yet they gave me an awful rate. I had no experience in shopping for a car and this was my first time. So, this explains why I allowed much of this to happen. On top of everything that occurred, they insisted that I rate them nothing less than a 10. Feeling awkward and embarrassed to create a scene, I went ahead and gave them that rating. Sadly, they treated me very kindly because they wanted the sale. So, when I read other customers write that they were treated with kindness or professionalism, I can only smile (sarcastically) because, of course, they’re going to be kind and nice: they’re trying to make a sale. After 7 hours of waiting, I finally succumbed to their tactics and walked out with two vehicles. On December 29, 2014, I stopped by the dealership to inquire about selling my Optima. I understand that dealerships are more inclined to purchase back their original cars for the right price. My vehicle is in pristine condition. That said, when I walked in, one of their salesmen approached me and immediately referred my request to a manager. After speaking to the manager, he came back out and said that they will not buy any vehicle unless I was looking to purchase one from them. Even after I explained my history with them 2-years ago, they still wouldn’t entertain my request. They’re greedy and just out for money. I understand that a dealership is a business and wants to make money but they are simply ridiculous. They have no loyalty to their customers. Even despite the fact that I walked out with two vehicles in one night (something that not many customers would do), they still wouldn’t even hear me out or give me their time. How quickly they forget!! Do not trust this dealership!!

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by maggie_s on 11/17/2014

Kenny was great. Every helpful, explained everything clearly, and really made me feel comfortable and confident with my purchase of the Kia Rio. All around great experience working with Kenny. Maggie S.

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by annaliesag83 on 09/22/2014

I spoke with them two weeks before coming in- they new my situation. Prior bankruptcy and a car that I owe $1500 more than its worth. Went in, wouldn't even look at my car. Basically told me it's useless and "I should let the bank repo it". Really? How is that professional? Tell me to ruin my credit because my Pontiac is useless. My pontiac has extremely low miliage and I am the second owner. They said whatever they could to get me to come in, than wasted my time. Just stay away, it's a joke.

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by brucenj1 on 08/04/2014

I was surprised by the amount of cars in the inventory, however, judging by the quality of the product(Kia Rio) which I purchased,I can easily see the overall appeal that keeps people coming in to your Dealership. But, it was the friendliness and knowledge of the staff which truly sold me on buying my car.. many of my questions were already answered before I could ask them- professionally and completely..In particular, I want to give a shout out to my Salesperson, Danny Z.. He's great..!!In fact, everyone who was there was so very nice..even Those who were taking care of other customers. Everyone from the Mgr. to the Sales Staff, to guys in the Service Dept. to the Get Ready Crew.. My Thanks to one and all..!!! God Bless each of you ...Bruce B.

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by rene908 on 07/08/2014

every one is very friendly and aproachable. Danny Z is the best, hands down! Danny Z and leon worked hard for pretty much two days to work with our specific situation, which was less than ideal to say the least. They went above an beyond to help us get what we were looking for. They are honest, they work hard for you, and they did right by us. I would not go anywhere else for a new car. Simply put, everyone is friendly and courteous, they treat you like a person not a walking dollar sign. Thanks to Danny Z for working hard along with Leon, we cannot thank you guys enough. My wife and I absolutely love our new sportage and optima. Rene, NJ

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by scammedfemale on 05/20/2014

I never write reviews, but I feel that their practices are so fraudulent and deceitful, so this will be my first. They hold your keys, while they keep you there for hours until you are mentally exhausted. When I finally sat down with the finance guy I realized that they had added in 2 service contracts int the deal that I did not agree to. I am leasing a brand new car, so I should not need any extended warranties. Then they told me that if I did not sign for the contracts that I could not get my car (this is Fraud, and I am currently talking with a lawyer about this). I eventuaaly signed the paperwork because I loved the car, but when I got home and read the fine print that said I could cancel the contract at any time, and I did not need to purchase them in order to finance, I went in the next day requesting to cancel them in writing. Not only did they refuse to honor the terms of their contract, The finance manager literally took off, and I could not find him. I have since contacted Kia motors, and an attorney as well to see what I can do about this.

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by richardli on 04/17/2014

Fabulous Experience! Drove all the way from Long Island,New York to buy my Kia from Gateway. Would not hesitate to do it again! Richard A.

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by loridnj on 01/31/2014

Great experience. Would definitely recommend New Brunswick KIA and Dan G.. Lori D, Hillsborough NJ

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by Theresamac on 12/16/2013

Widmar was awesome! I felt he was very trustworthy and he made me feel comfortable. All of the staff were very friendly. I highly reccomend this dealership to anyone looking for a nice car from a reputable dealer. I even brought my daughter back two weeks later for her first new car!! Theresa M.

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