Don Jacobs Honda

by Happy Customer on 02/06/2024

Dealership was fair with us on price of vehicle and on our trade. I have bought here before and left happy that time as well. Recommend this dealership!

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by Chris on 12/11/2023

Overall, we had a great purchasing experience. All the staff we worked with were professional and friendly. I like the way they proactively kept us updated on the steps involved and what to expect coming up in the process. It was a friendly atmosphere, and we felt like we were working together throughout. I also really appreciate that they were forthright and courteous when dealing with any issues that presented. I would highly recommend Don Jacobs Honda for any new vehicle.

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by Mark H on 10/14/2023

I travelled from Louisville to purchase a new Civic from Don Jacobs on the advice of my girlfriend, who had purchased a new car from them several years ago, and it was well worth the trip. Mike, our salesman, was super helpful and made the whole process easy. Chris and Ryan were great, as well. There was no pressure or hassle and I’m super happy with my car. We would not hesitate to do business with Don Jacobs again.

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by The Pearsons on 08/18/2023

We just purchased our 5th Honda (4th from Don Jacobs); so apparently they hit all the high marks for our family! Mark Jorgensen was the young man who assisted us. He was a wealth of information and made the experience as enjoyable as possible. He was thorough, approachable, and patient throughout the entire transaction and kept us updated throughout the entire process. Due to the excellent customer service we received, we will continue to make Don Jacobs our first stop for car needs.

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by Matt B on 08/14/2023

I hate getting a new car. I have had bad experiences and just the thought of walking into a dealership gives me anxiety. When I came into Don Jacobs, I was greeted as a person and not a number to push through. We were able to find the right fit for me and I actually came out with a better deal than I thought I would get on a new Honda Ridgeline.

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by David Longmire on 04/06/2023

Service department uncaring! I made an appointment March 22. Arrived today to be told the part was not available. Then told there was National recall problem. Then told It was not properly ordered then told I could talk to the person that made the mistake. Didn’t know when they could get the part! Sad… I enjoyed purchasing here and left 5 Star review. The worst… stopped in parking lot called another dealer and was told they had the part and could fix tomorrow. Never apologized!

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by KERSS on 12/18/2022

Great service. Very approachable and helpful with any questions.

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by Christa Emerich on 09/04/2022

I had shopped at several different Honda dealerships and had almost settled on the one I would be purchasing the desired car from. A friend recommended that I contact Greg Hines at Don Jacobs Honda. I'm so thankful I followed his advice! Greg was incredibly easy to work with and gave me a fair price for my trade-in. I also worked with Mark Jones who did a fantastic job at explaining all of the things on my car. He spent extra time making sure I understood each feature. He even made a list of what I wanted the features on my car set to and did that while I was signing papers with Garrett - who was also amazing! Garrett explained all of the paperwork in terms that I was able to understand.

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by Dennis on 07/15/2022

I’ve purchased a few cars over years at Don Jacobs. This Honda Ridgeline purchase was easy and well performed with Michelle. She was great to deal with and handled all the details. A good experience.

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by Carol on 06/14/2022

Process was easy and very fast. Canner was excellent! Thank you

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by Jim on 03/19/2022

Athena Simmons was an outstanding service agent who was extremely helpful. My son got a flat tire while traveling and far from home. She was understanding of the emergency situation and got him scheduled for the necessary repair. Very appreciative of Ms. Simmons, Don Jacobs Honda, and Honda Motors. Thank you!!!

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by Holly O on 03/07/2022

Very easy car buying experience. Salespersons were very knowledgeable, helpful, and gave us space to make decisions.

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by David Hughes on 11/06/2021

Very friendly and personal service! Very fast and painless process for paperwork! Will do a lot of the work over the phone.

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by David W on 10/16/2021

We had a great buying experience here. The dealership kept in touch with us after we contacted them about a car that sold before we could buy it. They later identified a similar model that we ended up purchasing. Our salesman was Patron Hatcher. He asked questions focused on our needs, encouraged us to ask any questions we had, and was very client-focused. Negotiations were extremely respectful and we had the best buying experience we’ve ever encountered in 35 years of car buying. The other staff at the dealership was also friendly and polite, and also seemed genuinely glad to have our business.

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by VAV on 09/16/2021

Don Jacobs is a rare dealership available to purchase an automobile from. Gifted is the best word I can think of. The staff is knowledgeable, friendly and keep you up to date thought the buying experience.

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by Principle Disappointed on 06/25/2021

We had spent a month or two looking for a vehicle. We have a 1999 Honda CRV that we have took great care of so it would last our family over 21 years. So granted that’s why we were looking again for another Honda, just a larger one that we knew would carry us through hopefully another 20 years if needed. During May 2021 with the vehicle shortages of inventory, we had actually made two prior visits to Don Jacobs Honda in Lexington looking at vehicles. We left the dealership on May 17th without being able to come to an agreement of the bottom line price on the vehicle after meeting with the Salesman & Sales Mgr. We left with No hard feelings or disgruntlement towards anyone there. We continued looking around at other dealerships and other buying avenues for a vehicle but after not finding what we wanted, I called Don Jacobs Honda in Lexington Kentucky back again on May 29th, to see if the vehicle we had looked previously was still available. On May 29th, I spoke with the salesman that we had been dealing with since we walked onto the lot on our first visit weeks prior. I asked him, if the vehicle was still available and if the offer amount details that was on the table when we left was still valid? He took a moment to look for the folder as I was saying, I did not know if you all keep the papers, then he stated they normally keep them for a little while and then at that moment, he said “yes I do have them”. So at that moment I went over in detail what was “wrote” out when we left that day on May 17th, which included a interior & exterior protective package, glass theft package, vehicle price, tax license, etc. on the road. And he agreed, and said yes that was the amount on paperwork. I ask if they could drop price down a little more, since the vehicle internet price had been dropped since we were last there. He stated he had to speak to Mgr, after returning to phone, Salesperson said, his Mgr refused to lower price any additional amount. So at that time, I said that’s okay, it never hurts to ask, I said especially since the vehicle had been sitting on the lot now almost a month and with them lowering the price during that time. Again, I went back over each detail of the bottom line price several times with the salesman on the phone. Just to make sure there was no confusion, no misunderstanding. I did this several times verifying the total amount of the vehicle. The salesman each time stated the price details were accurate. At that time I told him we would be there Monday morning by 10:30ish. As I went to end the call; He said, do you want me to start the paperwork? and I said, yes please because being a holiday I did not want to spend the entire day there since we had already agreed on the price. So needless to say after driving the same vehicle for 22 years, I was so excited on the way to Lexington. Everyone knows how exciting buying a new car is. Well at least I thought it was going to be. The salesman greeted us at the door and he acted like he did not even know who we were. I had to remind him we spoke to him in detail two days earlier on Saturday 29th on the phone and the paperwork was to be ready for us when we arrive. He put us in his office fumbled through paperwork and then pulled out a printed document and after looking closely at it I noticed that did not include the items we had discussed on last visit in dealership or on the phone Saturday. After confronting him on that discrepancy, he got the sales manager and then they both said that was the document from our previous visit. I then said, No sir, it is not the document we went over on May 17th or the information the salesman and we discussed repeatedly on Saturday. Then my husband and I both spoke up and said it was on there when we left that day May 17 and I went over in detail on Saturday, May 29 in detail multiple times the bottom line price and what was included in our agreement and that is why we came back on May 31 to buy the vehicle. We spoke up and said, what you are now omitting really would not change the price of the payment but a small amount, but it’s the principle of the situation. So the sales mgr said your calling us “Liars”. And I said, I guess so if you’ve told me many times what price you’re honoring and what’s included and now we come through the door and you’re changing your mind hoping we would not notice it. The salesman either lied to his sales manager or they both were lying to us that day. We left on May 17 and returned on May 31 expecting this dealership to honor the agreed-upon price of the vehicle. It was their price, not ours, because they never came down when or to what we asked or added on anything more of what we wanted. We agreed to buy the vehicle on May 29th over the phone with the salesman. So to get there in Monday May 31st and then they lie to us about the agreed on price. I had always thought of Don Jacobs dealerships having a high reputation all across Kentucky, that is why we ended up going back to Lexington, since we could not find a vehicle more local to us. We could have walked out that day and I still feel deep in my gut we should have after being lied to repeatedly, but due to taking my parents to appointments that required driving we were needing a dependable reliable vehicle. I have waited almost 30 days before I wrote this review. I am just so disappointed in how we were treated by the salesman and the sales manager. I’m sure there are good people at that dealership. So to answer a question; would I recommend this dealership? I will probably have to put an exception and an explanation to that question. As I said earlier buying a brand new vehicle is supposed to be exciting and fun. How often does a person buy a brand new vehicle? For us it’s not often. We are so blessed and have worked very hard our whole lives to have exceptional credit and could’ve bought any vehicle across those three lots in Lexington…. And these two gentlemen destroyed that experience.

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by LexingtonKY on 05/14/2021

Joe was very helpful and easy to deal with, great experience.

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by Ranjini Subramanian on 04/26/2021

We absolutely loved our car buying experience. Clay Mcdonald was very helpful and was able to work out a deal within a few hours. We negotiated entirely over the phone and were able to pick up the car without any hassle. We highly recommend Clay for your car buying needs.

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by VTV on 03/26/2021

Knowledgeable friendly staff. Especially Michelle.

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by Honda Civic on 03/21/2021

Fast and easy experience. Everyone treated me great!

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by Unhappy customer on 12/11/2020

This turned out to be the worst customer experience I have ever had. Bought a used car and all customer service ended after the sale. The dealership took my tags to transfer them and haven't seen them in two months, and no one there is providing any help. I would not recommend buying a car there

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