Cook Ford
Customer Reviews of Cook Ford
Great experience! Mr Tinnin made it an easy process!
byon 05/02/2024
The dealership just happened to have the vehicle I was looking for. When I got there, it was a very relaxed and welcoming atmosphere. My salesman was Ed Tinnin and he did a great job on helping us out even when he was busy. He was never over the top, trying to force anything, just wanted to accommodate what we were looking for. He was patient and answered all questions/concerns we had. Only negative, which was not on Ed, we were only offered 7000 for a trade-in and I was able to sell my truck in one day for almost double their offer which is to be expected at a dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great experience! Mr Tinnin made it an easy process!
byon 05/02/2024
The dealership just happened to have the vehicle I was looking for. When I got there, it was a very relaxed and welcoming atmosphere. My salesman was Ed Tinnin and he did a great job on helping us out even when he was busy. He was never over the top, trying to force anything, just wanted to accommodate what we were looking for. He was patient and answered all questions/concerns we had. Only negative, which was not on Ed, we were only offered 7000 for a trade-in and I was able to sell my truck in one day for almost double their offer which is to be expected at a dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Broco
byon 04/08/2023
Eric Osorio at Cook Ford Texas city was very helpful and knowledgeable about the 2023 Ford Bronco Sport I purchased . Eric answered all my technical questions and informed me about aspects of the car I was not aware of. I recommend this dealership for future or prospective Ford Bronco owners. They have a limited selection but was informed they will be getting more soon. Inquire you won’t regret it . James
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Raul Ramirez - Vehicle Owner
byon 12/02/2022
My vehicle buying experience was great. All my questions were answered, inventory was available and presented, there was no pressure from the salesman, commitments were honored, and the overall car buying transaction was quick and easy. It was a good day.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Very good dealership more than nice easy simple truck buying
byon 11/24/2022
Easy simple buying no headaches good down to earth friendly people Zach was a great salesman very satisfied
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Stacy is probably the best service writer ever.
byon 11/16/2022
Stacy is probably the best service writer ever. Super happy with the service. Just what I asked for. Mcree is much closer but I'll never go back to Mcree
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great and easy experience
byon 11/12/2022
The experience was excellent. Eric Osorio was very professional and helped us with our purchase. The price was perfect.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Like Cook Ford
byon 09/15/2022
Sales consultant George H. is a good listener. He knows the product & is a great communicator. You leave with the vehicle that's right for you.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Cook Ford
byon 08/26/2022
Cook Ford offers professional help and expedites the buying process. This was my first time there, and I will surely go back again.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great dealership
byon 08/18/2022
Thank you Louann for making my car buying experience a great one, great communication! I 100% recommend Cook Ford if you’re looking to buy a new car. I ordered a Bronco through them and while the wait was long it was all worth it, they stuck behind my build pricing unlike some dealerships charging a markup. I couldn’t be happier going through this dealership!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Outstanding customer service
byon 06/22/2022
Pleasant experience, Customer service is outstanding . Will recommend to family and friends . George H thanks for all your help!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
2017 honda civic si
byon 05/03/2022
I wasnt lookking for a vehicle but driving by cook ford in texas city when i stopped to look at the bronco. It was sold.the salesman told me he had 2 used honda cars.i picked the civic because it was a 6 speed standard and it is a coupe.the dealer was fast and in no time i was driving my new honda. This is the smoothest deal i was only there for a hour and the paperwork was super easy
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Fantastic Experience
byon 04/29/2022
Everything went well. Our salesman Gabriel Saenz listen to what we wanted and made it happen. Everyone was courteous and more than helpful. Easiest car buying experience ever. I recommend Cook Ford and Gabriel to anyone looking to buy a car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Friendly and knowledgeable
byon 04/21/2022
Passing thru the area I needed some routine service during my travel. A simple drop by resulted in a quality service event in a most convenient timeframe. Routine questions were answered with apparent concern and knowledge. Recommend anyone take advantage of an excellent service department.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Amazing salesman
byon 10/27/2021
Purchase a used F150. My salesman Gabriel S. Took care of me on an issue requiring a 2nd key fob. The process for the purchase was fast. I was in an out of the dealership in 30min. Gabriel is the one to ask for.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Fantastic Experience from the start.
byon 09/20/2021
I was searching high and low for my truck at multiple dealers around town when I came across Cook Ford. Their communication and honesty is well above the competition and ultimately why I chose to work with them. Their pricing beat the in-town dealers as well. I highly recommend Cook Ford, ask to speak with Brittany and/or Gabriel.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Not worth the drive
byon 08/26/2021
When to them because they had the inventory. Purchased an F-150 and picked it up in the rain. Next damy windows and a ding in the door. Dropped off my truck for them to fix the repairs. They gave me a loaner with NO GAS in it and TOLD ME TO GO FILL IT UP…so I used my gas to drive 70 miles to give them an opportunity to fix it and they want me to fill ip their car…WTF They had it a week and fixed the molding but DIDN’T touch the ding at all YET THEY TOLD ME 4 TIMES THAT IT WAS REPAIRED….now I have a brand new $50k vehicle with a nasty ding and paint chip
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Awesome
byon 07/07/2021
Nice people and very helpful and I was in and out with the teuck I wanted
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Purchase
byon 07/04/2021
Friendly, patience and very respectful
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great job
byon 06/19/2021
They attended to all of my needs. They were very efficient and professional. The entire process took about 2 hours. They were amazing
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great experience
byon 04/05/2021
2nd purchase from Cook Ford in 5 yrs. Had another great experience. Perry in fleet sales is great to deal with, I recommend them.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
A surprisingly pleasant car buying evening
byon 04/02/2021
First of all the receptionist was awesome! She was pleasant and astute. Gabriel worked tirelessly and was informative and friendly. A wonderful ally and made the deal comfortable. Chris was patient, led me through the numbers, was competent and understandable. The manager John(?) was a giant help , capping off what I consider the best car buying experience of my life. You guys are a wonderful team(family)!!! Can’t wait for my next experience
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
The first thing you should know about Cook Ford is that we are dedicated to satisfying our customers and building long lasting relationships. This is true from the moment you walk in for the first time and we hand you the keys to your new Ford or used car.
To complement our stellar collection of products, each chosen for its unique ability to match different peoples' driving styles, lifestyles, wants and needs is an expansive certified Ford parts store, a state-of-the art automotive service center, and a highly advanced Collision Center dedicated to keeping your car young at heart until the day you decide to retire it.
And, of course, we wouldn't be complete without our savy, in-house team of car loan and Ford lease specialists. More than just being good with numbers, they're good with people; which makes for a zero-stress auto financing experience. We think you'll agree, that's pretty hard to find.