Crescent Ford
Customer Reviews of Crescent Ford
Ford Bronco Sport Badlands
byon 09/09/2023
Absolutely great experience! Sometimes it’s not the price the rebate the haggling ! It’s about feeling comfortable understanding the customers needs and focusing on helping them get the car they want . Jerry was our salesman and the guy came across the parking lot to greet us and right away I felt at ease his smile his attitude was infectious. We drove the Bronco Sport Badlands and bought it ! Thanks Jerry and also to Kim that handles the contracts it was a wonderful experience thanks Cresent Ford in High Point !! They will keep you rolling!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Ford Bronco Sport Badlands
byon 09/09/2023
Absolutely great experience! Sometimes it’s not the price the rebate the haggling ! It’s about feeling comfortable understanding the customers needs and focusing on helping them get the car they want . Jerry was our salesman and the guy came across the parking lot to greet us and right away I felt at ease his smile his attitude was infectious. We drove the Bronco Sport Badlands and bought it ! Thanks Jerry and also to Kim that handles the contracts it was a wonderful experience thanks Cresent Ford in High Point !! They will keep you rolling!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Recall
byon 03/22/2023
Friendly staff
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Customer
byon 03/03/2023
When vehicle was purchased I decided to purchase Ford’s premium maintenance. After having vehicle brought in for scheduled maintenance and other issues, I found that what should have been done was not done accurately. Twice the tires were not rotated and not measured properly for wear. Also, the brake linings, which is what stops the vehicle, were not measured accurately. The measurements increased with each service, whereas, they should be decreasing. Hence , it’s concerning to me that I am relying on Crescent to assure that my vehicle is safe to operate. Imagine, I’m driving towing my trailer thinking my brakes are good ( measurement was 10mm). And that measurement was an “eyeballed measurement “as per the service advisor. What makes this even more frustrating is that I paid for this lack of accuracy. I paid to have staff to be condescending. As per one of the advisors “well at least you don’t have to pay anything “. Seriously. Considering this it makes me wonder…what else was not done? Your brochure states “drive on with peace of mind” and “confidence “. Crescent Ford has done anything but that. Other than sending me emails to take surveys about my experience (which I have), I have yet to hear from them to resolve these issues. Although they did send me a free Carfax lifetime report. Wow. I guess that’s how they resolve customer issues. Come on now. Do just do the job right!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Sales Manager
byon 02/03/2023
Very pleasant experience. Treated very well by EVERY member of the Crescent staff. Will definitely recommend them to friends and family that are in the market for a NEW vehicle, I am a Used car dealer, so I will keep the used car customers to myself, lol.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
F150 repair
byon 03/16/2022
Good service and attention, response.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Purchased new vehicle
byon 01/13/2022
Wonderful experience
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2018 Ford Escape
byon 08/28/2021
I purchased my Escape at another dealership but choose to have it serviced at Crescent Ford because of Bob Brown and their excellent service department, very helpful and Professional.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Worthless
byon 05/13/2021
I have tried to do this in a constructive manner. I have sent an email and left a message with the service manager. The email was several days ago and the voice mail was around 1:00 today. You didn't respond so here you go in the public eye. I have come to Crescent multiple times. Thank you for handling the recalls. Aside from that your service has been worthless, exorbitant, and unfriendly in my visits. You are welcome to call me on this, but I can tell everyone that Crossroads in Kernersville is in another Galaxy. If you don't care to discuss further, I will take the time to spell out all of the details why publicly.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Crescent Ford
byon 03/29/2021
Once again a great experience. We have been buying cars and trucks from crescent for almost 40 years. We are two-vehicle family now but we buy both from them. We tell them what we want and they give us a great deal. All the staff is very courteous and help with learning how to deal with all the fancy stuff on vehicles these days
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Dead Battery AGAIN
byon 03/15/2021
On of the relays in the car is sticking. We go out to the car after not driving it for two days and there is only enough power in the battery to make all the relays and gadgets chatter. When I take the readings of the battery it is at 9.5 volts. I put it on a slow charge and it comes right back up. 4 weeks latter it does it again. This time I take it to the dealership. We only have 13,500 miles on a 2 year old car. It shouldn't be eating batteries. This is not a problem that the technician will be able to fix. Ford knows this problem exist....
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
5000 mile inspection
byon 11/25/2020
As always my go to guy (Bob Brown) checked my Explorer in for it’s service.I went to the waiting area(clean,comfortable,magazines,large screen tv.0ne hour later Bob came to tell me my vehicle was ready,paid my bill.He thanked me,wished me a happy THANKSGIVING.I wished him the same.My trip to CRESENT FORD always satisfactory.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Needed lots of work done right
byon 06/29/2020
My F150 needed lots of care from an overdue oil change to a tune up with new spark plugs and even tires. Turns out the brakes needed work too but they got everything done in the timeframe I needed.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Crescent Ford
byon 06/11/2020
Service department diligently worked on our issue and were able to completely correct the problem to our satisfaction
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Factory Recall
byon 08/01/2019
Very pleased with my visit. Brandon told me how long it would take and he was right on target.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
10,000 mile checkup
byon 07/06/2019
Great place for sale and service on a great name in automotive industry. It's always a great pleasure to meet and greet friends at Crescent Ford.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Low pressure sales made it an easy decision
byon 06/01/2019
I appreciated the time I was given to really compare the vehicle to my other options and not feel like I was being sold something I did not need. I bought the first truck I drove, but it took going to 3 other dealers to appreciate what I found in the beginning.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
mr thomas boyles
byon 05/30/2019
Perfect, as it always is. No better place, or way, to purchase a vehicle. Most professional, caring, and knowledgeable from top to bottom! Just give them a chance, and you will be extremely pleased and satisfied!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
My New Mustang
byon 05/24/2019
The best place to purchase a car ! The staff is very friendly and professional. They are not pushy and let you enjoy your experience in purchasing your vehicle. I would highly recommend !!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
Service
byon 05/02/2019
Fast efficient customer service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Mr
byon 04/15/2019
Replaced EGR Valve only to find out the replacement part was defective also, the service department replaced it hassle free even providing me a loaner car, over the years I have been very satisfied with the service department at Crescent,
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Owner/operator
byon 02/26/2019
The service was excellent from the initial telephone call until the airbag issue was resolved. All in the same day. Everyone was kind, professional and eager to address my issue. I called Crescent Ford after being treated rudely from Green Ford in Greensboro. I did not even mind driving from Greensboro to High Point. I will certainly purchase my new Ford truck from Crescent Ford.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
1 Comments