Phil Long Ford Motor City

by Michael Eugene Bully on 12/19/2023

This is a follow up to a review I wrote. My name is Michael Eugene Bully and I want to make a correction. The General Manager Steve checked into the situation I had about a recall alternator and Steve was able to fix my situation. Come to find out it was all a misunderstanding. Steve took good care of me and helped me out moving forward. I'm very pleased and satisfied with Steve and Phil long hyundai motor city service department and also sales department. I recommend Every one to bring your vehicle to this location to get service and if you're looking to buy a new vehicle. Thanks Steve

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by Tracy is very disappointed on 02/02/2023

I paid cash for a 2022 F-150 XLT 4×4 (over 77 thousand dollars)! In 2005, I bought a Ford Mustang right off the showroom floor. Great experience in 2005--terrible experience in 2022! I had a settlement check for over 169 thousand dollars. When I bought the truck I was told they would have my additional money (over 92 thousand) in the form of a check ready for me when I returned with my trade-in 2017 Nissan title in about an hour. I get back and was told the truck could not be taken due to it being recalled for a bad wiper motor (it should not have been sold). They didn't have my money either. I have called and called only to deal with rude employees. The finance lady blamed me and said I should not have trusted Phil Long Ford. I asked why she was being rude to me, she said because it was my choice to trust them--what? Wow! She said, as they all do, she will check on what to do and call me back. Two days later I have not heard a word! This is not unusual! I finally got my, paid for, truck 4 days later. Three weeks later I still don't have my over 92 thousand dollars. This stolen money should be drawing interest for me. Phil Long Ford has my over 92 thousand dollars, my 2017 Nissan, my handicap license plates, my registration for the truck, and all the paperwork which I signed when I paid in cash for my truck (over 77 thousand dollars). Phil Long Ford has everything except the truck. It feels like they are trying to get over 169 thousand dollars for a truck that isn't worth that amount. Phil Long Ford I am requesting that you do the right thing!

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by James_Bolish on 10/18/2022

Great experience. The sales person was extremely helpful and knowledgeable. He made sure and went the extra distance to get us the price we wanted or close to it.

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by AaronSanders on 09/12/2022

Clay in sales was outstanding, he knew what he was talking about and did not even pressure us at all. He was extremely professional, and was the most outstanding salesperson we have ever dealt with. Made the process super easy and understanding and will only go back if clay is still working there!! Dom in sales also helped us out immensely and made us feel like family and that he would do anything to help us out, and he did. He really helped us out with the accessories we got and made the process so easy and would not recommend dealing with anybody else. These guys killed it and I will only go back to them specifically.

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by KarenFTC on 08/19/2022

We had a Fantastic experience. We ordered a Nautilus Reserve l in Feb, however, there was the chip problem, but Tom & Nicole kept us informed and in the loop. Even brought us our new vehicle when one came in. It was a GREAT experience whenever we spoke to anyone down at Phil Long. Thank you so much!

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by Mr_Crabs on 01/15/2022

Great experience

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by LauraRy on 11/30/2021

Best car-buying experience I've ever had! Aziz and Keith were great. Knowledgeable, helpful and friendly.

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by J Raine on 08/31/2021

After working with the Phil Long ford internet team I was quoted a specific price for a specific vehicle by vin with pictures. When I arrived at the dealership I was told by the salesman that the price shown on the sticker and the web site was not accurate and it would be $10K more. I showed my email quote ad after 10 minutes of "let me talk to my manager" I was told the quote was not good and was automated. So the web site, window sticker, and specific email quote were all wrong. [HTML removed]

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by Cody W on 07/10/2021

On 2 Jun, Phil Long Ford salesman said bank deal was done on new SUV, paperwork completed, and took our trade-in (even placed it on their used car website). A month later, we recieved a "Congrats on new car" email. After 37 DAYS, Ford calls to inform bank deal failed. GM admitted their finance manager "should have done it within 72 hours" and the salesman "told me wrong". I returned SUV on 9 July. Ford held my trade-in for 37 DAYS, I believed it was sold, and now I have an overdue car payment (now reflected on credit report) due to their mis-management. Ford returned my car covered in dirt, used car stickers, and window writing from their car lot. They couldn't even install our license plates on it before we left. Ford's mis-management reduced my credit score 100 points over 3 weeks with multiple hard pulls (12 in single day), damaging my co-signer's score as well. Being military, Ford's neglagence also negatively impacts my security clearance which could jepardize my position.

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by ACAMC on 07/02/2021

On 6/3/21 we took our Ford F250 to the Phil Long Motor City service department as after purchasing 2 batteries and an alternator the vehicle still would not start frequently. We were told by the service department that they discovered the issue and would have the warranty cover it. There were some issues with the warranty coverage but they got resolved after a week or so. Our truck had been in Phil Long’s possession this whole time. The week of 6/21/21 my husband went up to the dealer to check the status of the repair. He was told it wasn’t ready yet and it would be a few more days. He still hadn’t heard from the dealer a week later. On 6/29/21 he called the dealer and was told the vehicle was done and ready for pick up. He went to the dealership within hours of this phone call and paid for the repairs. They went to retrieve his vehicle but came back and stated they could not find the vehicle. My husband was at the dealer for a good 2 hours. It appeared that the vehicle had been stolen. The department manager did call and file a police report. A few things to note in speaking with the Phil Long employees: They do not know when the truck was taken as they do not have a daily procedure in place to ensure that all vehicles left in their care are accounted for. I was told they have too many vehicles to account for. They have no cameras or patrol service in the customer parking lot and the lot is left unattended and the gate is open during the day. There is a note on our invoice that states the vehicle left the dealership before recall repairs could be made. We never asked for recall repairs. When we asked the dealership employee about this, he stated the tech went to get the truck to work on the recall issues but couldn’t find the vehicle so he noted the account that the vehicle left the dealership, but didn’t tell anyone the truck was missing. If this note was already in the system and the vehicle had left the dealership, why now are we being told that the repairs are finished and the truck is ready to be picked up? I asked what date this happen but the employee I spoke with didn’t know. Phil Long’s final solution is for us to file a claim with our insurance, as they did their part by filing the police report. He stated since it is a comp claim it shouldn’t affect our rates. However, all claims may affect your rates and at the very least you may lose your claims free discount. I feel there were several missteps by Phil Long, namely not notifying us when it was discovered the truck was missing. This delay severely diminished the possibility of the vehicle being recovered as the truck is equipment with LoJack and could have possibly been located had we been notified that the truck was missing. Please also note that we were charged the $100 deductible for the work they said they did on the vehicle.

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by Mustang guy on 04/09/2021

Andy did a great job helping us buy a new mustang. He was knowledgeable about what was under the hood as well as allowed us to really test drive the vehicle and allowed us to really take our time with the decision

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by Kelsey T on 03/23/2021

We had a great experience buying our explorer! Everyone that we came into contact with was really helpful during this stressful process. I would highly recommend to all my friends and family to purchase or do business with Phil long Ford motor city.

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by Jackson on 06/26/2020

This dealers finance & offices are the worst I have encountered in my 73 years...I purchased a car,sight unseen & had it shipped to me. After 2 weeks of not having the paperwork, I contacted the salesman...he checked...they “forgot” to send the paperwork. They really don’t care..l

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by Raymart111 on 06/20/2020

I love my new car, however there is a terrible smell coming from the vents, I did  notice there were small bags of mouse poison in under the hood, electric driver side mirror did not work, steering column rattles over every bump, I brought these issues to the sales manager and he said he would make sure these items would get get fixed and would get back to he never did. I have not received copies of my contract nor my warranty paperwork That I have asked 3 times for. Still have the smell coming from the in cabin filter. Finally ordered the driver side mirror and fixed it myself. 2 weeks ago went back to Phil Long Lincoln amd was told the sales manager no longer works there and thats why I havent seen my paperwork or any follow up on my car. Was told then I would receive my paperwork in a couple days. 2 weeks and nothing. Actually on the market for a new car for my wife and now amd very hesitant on using Phil Long Lincoln again. Have been very patient and cant be anymore as I feel they got my downpayment and sold me a car and now they just dont care. Unhappy Customer  Raymond Earp

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by Antonio on 07/23/2019

I purchased my 2018 f150 brand new from Phil Long Ford with no plan to ever bring it back for any services. I grew up in an era where you worked on your own vehicle because car mechanics let alone car dealerships were just there to rip you off. Fast forward a year later and I find myself stuck in a parking lot and my truck can’t shift out of park and I was completely locked out of the electronics in the center console. After accessing the service department at Phil long over the iPhone app I was sent to the service department where I was met by Zachery Biondi. The review system asks that employees information not be mentioned but it is imperative for me to explain the absolute professional that “Zak” was. Without a single question or second glance I had a hard slot scheduled appointment to get my truck fixed. The day my truck was to be turned in, once again, I was met with professionalism and service I had not experienced since moving to Colorado Springs. I do not overstate the importance of his demeanor. When my truck needed another day in the service bay to iron out all the issues Zak offered to come in on his day off to ensure the service schedule was met. Confused, why he would even consider that an option, I turned it down. He insisted he at least could contact me to keep me up to date on the service schedule. A promise, in which he then...kept? Again, my confusion comes from an era of distrust in the service department. Always out to upsell, convince you to buy the oil package, or haggle you into a service program Zak did exactly what I needed to do, fixed my truck, when he said he would, just as he said it would be done. As a side note, I forgot my blowup family pool in the back of the truck while it was in the service bay, one call is all it took to get the pool out. To my kid and dogs delight, as well as my own as I dodged the scorn of my wife. I apologize for using the full name of an employee but again, it it vital to recognize the importance of upholding a company’s name as well as his own personal character. Without a doubt get scheduled at Phil Long. Buy from Phil Long. And make sure your employees that so appropriately represent your business are rewarded and recognized for upholding such.

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by Service on 07/02/2019

We are Canadian travelers and we had to stop cause we had a Check Engine lighted. We met someone (sorry buddy, don't recall your name) that take the time to understand our problem and then oriented us John Awrylo. He took care of everything! We were able to leave with our truck in less then 2 hours. WOW! Again, thanks John, Dave at parts and John, the tech that took care of our vehicle. You made our day! Really!! Andrée and John

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by ProudFordOwn on 09/27/2018

Michael Hoskins, new car sales, was and is amazing. David, Derek, Tom, and everyone else I am forgetting. I am humbled and honored to have purchased a car from them. I can't explain how profound my experience was. In all honesty, Phil Long Ford of Motor City, is the best dealership in Colorado Springs and boy did I go to plenty. I can never thank them enough. I will always be grateful for my experience and new car purchase. Thank You

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by Anna_Meza on 10/17/2017

Oscar Martinez was great to work with. He was very knowledgeable, friendly and professional. He went out of his way to try and make a deal happen for me, even though i wasn't able to would car. I would most definitely go back to him when im looking to make a purchase.

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by Pamela on 09/11/2017

Austin Hambelton was great to work with. He was very knowledgeable, friendly and professional with zero pressure. I was looking for a specific model/color and he went out of his way to try to locate it for me. He came highly recommended even though I live in Kansas. I was able to locate a car in Kansas unexpectedly or I'm sure that Austin would have found exactly what I was looking for.

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by EPaulson on 06/13/2017

I purchased a 2017 Ford Escape SE. Everyone was very kind and quick to answer any questions I had. The staff worked together to make the process very smooth as a first time buyer, and to get me in and out with my new vehicle as quickly as possible!

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by kfaulkn2 on 06/13/2017

Great! Fast and very nice staff. Staff went out of their way to provide food and drinks.

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