Central Ford
Customer Reviews of Central Ford
Service
byon 05/29/2023
Service experience was excellent. Service advisor, Servando, is very experienced, knowledgeable and very trustworthy. I will continue using Central Ford for all of my Ford vehicles.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Managers are never able to address actual concerns.
byon 06/02/2023
Dealer kept my vehicle for over 45 days to install OIL PAN change that THEY broke when installing it weeks prior. Transmission was stuck in high gear less than a week later. Even though I raised several transmission concerns over the last 6 months!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Service
byon 05/29/2023
Service experience was excellent. Service advisor, Servando, is very experienced, knowledgeable and very trustworthy. I will continue using Central Ford for all of my Ford vehicles.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Bait and switch dealership
byon 07/27/2020
I delt with Henry and he never once told me the truth. I found a truck listed online and called to confirm it was there before I drove across town to buy it with loan approval in hand. When I got there he said it was "in the shop" but had a few other options 5k more expensive I could check out... He said it would be ready the following week. He said he would call me when it was ready, but never did. I waited two days, called him... And he said, "oh, I'm sorry I meant to call you, but now it's gone". Don't believe anything their listings say!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
New Truck Purchase
byon 08/22/2016
Robert Rocio was Great!! I was looking for specific features in the New Ford F150 Truck and he was able to provide that with me. No hassles on purchasing price, he met my needs and the deal got done. I would strongly recommend to see Robert Rocio, when looking to purchase a Vehicle. Sincerely, George
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
False Advertising or Ignorance?
byon 02/28/2011
After purchasing a used car from Central Ford, I realized after-the-fact that the model trim advertised by the dealership in AutoTrader was incorrect. They had advertised a higher trim than the car actually was. After informing them of their mistake their response was "we only go off what information that is provided to us when we put the vin number into our computer..." Is this false advertising or are they really that incompetent?
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
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