Gilbert and Baugh Ford
Customer Reviews of Gilbert and Baugh Ford
2021 Ford Escape Titanium
by 03/17/2024
onExcellent service! No pressure.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2021 Ford Escape Titanium
by 03/17/2024
onExcellent service! No pressure.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Outstanding
by 02/26/2024
onThis was the easiest buying experience I have ever had. They were great people to work with. I would do business with gilbert & Baugh again and I highly recommend them!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
New Maverick
by 02/03/2024
onAll in all, it was a great experience. Everyone was helpful and polite, not to mention efficient. I definitely recommend this dealership!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Used F150 purchase.
by 12/19/2023
onI had an excellent vehicle purchasing experience with Gilbert & Baugh in Albertville. They had a very low mileage F150 advertised on the internet and when I called about it someone had already placed a deposit on it. Then a few days later, the Sales Rep., David Guffey, texted me and asked if I was still interested as the prospective buyer had backed out. This was on a Saturday morning and by that afternoon we had made the trade and I was driving home in a "new to me" F-150. The Finance Manager, Jim Wyckoff, was a pleasure to deal with and made the process as painless as possible.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Frustrating experience
by 12/06/2023
onlet me start off by saying my sales rep was top notch! very helpful , sent me detailed photos and videos that pushed me to make the 4 hour drive to the dealership. Great job Drew! The problems I had stemmed from the paperwork side , the dealership did not make it easy on me with this being an out of state process. Two weeks after purchase I figured out that no paperwork has been sent to my tag office for me to register the vehicle! no paperwork has been sent to me on the vehicle period. The troubles I have experienced could be due to the out of state purchase but it is still frustrating to say the least.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2021 Ford F-250 King Ranch
by 12/02/2023
onI located this truck after extensive searching multiple online resources. Immediately sent in my information to Gilbert and Baugh over the weekend. The first business day following I was contacted via text message by David Guffey. David was extremely helpful in providing me with information about the truck as well as updates pertaining to its availability for inspection. As soon as he had a concrete date of availability he let me know and prepared it for inspection. The dealership was a long drive for us and we arrived after 4:00 pm. David was outside on the lot awaiting our arrival. I’ve never purchased from a dealer before so I was skeptical about the experience. Having experience in international commercial vehicle sales I wasn’t excited about having to deal with a salesman, or a dealership, especially in the current market. I was immediately warmed up to the experience when I met David. He introduced himself and hung around for a few minutes to make sure I didn’t need anything. Fielded my questions and promptly went to get more information while I was looking over the vehicle. The vehicle itself looked like it came off the showroom floor despite having 58,000 miles and two previous owners. This is a testament to the process and systems this dealership has in place to ensure total cleanliness inside and out as well as functionality of the components. I tried my best to find any evidence of dried mud or signs the truck had been used extensively off-road. After spending 10 minutes crawling under the truck and wiping a rag in various hidden places the only thing I discovered was common for any vehicle that had been driven on a roadway. If the truck had ever been off the pavement, they made sure to be diligent in removing impurities from the undercarriage to ensure the vehicle would be clean and free of build up that could cause dry seals, boots etc. The vehicle was fairly priced, and despite this their team was willing to further discount to allow for an agreeable price for everyone involved. I can’t say enough about how pleasing my interactions with David were. He was kind, helpful and above all honest. There was not one second during our time together in which I felt the need to resort to any “tactics” for negotiation. He was accommodating and I never once felt rushed, or pushed into making a decision despite the fact that they closed at 6:00pm. We agreed on pricing at 5:50 pm. We were the only customers remaining on the lot and in as much the staff remained there gladly. Lee Culpepper swiftly prepared the documents of the transaction while the owner Randy kept us entertained with genuine conversation. We were offered water and a place to sit in Lees office while the documents were finished. After the transaction was complete David filled the truck full of diesel and handed us the keys. Upon leaving we found out this dealership was rated the #1 Ford dealer in America. It’s clear why that it the case. This is an organization who cares about their customers, and their employees. It was easy to see the culture of integrity and customer service through the entire deal. I am proud to have met each of the men involved and thankful that God led us to this dealership for a vehicle for our business. My first call in the future will be to Gilbert and Baugh Ford when the time comes to get another set of wheels. I would HIGHLY recommend contacting them for any and all needs related to purchasing and servicing Ford vehicles. The only thing that did not meet my expectations was I found out after returning home the truck did not have a manual. I contacted David and they had one in the mail to us the same day. I am proud to say I was able to “come see the difference” at Gilbert and Baugh Ford.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Went above and beyond
by 11/24/2023
onI bought a used truck there with no warranty. I got it home and it had some mechanical issues that they took care of for free.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Pleasant experience.
by 09/26/2023
onVery friendly and professional staff that made trading my vehicle a pleasant experience. Go see!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
NEW TO ME TRUCK
by 08/15/2023
onI have waited a couple of weeks after purchasing my F250 from David to see how everything went after the sale. David came and picked up my truck and took it and had an agreed upon bed cover installed and brought the truck back and all I had to do was leave the keys for him. Service after the sell is more important to me than service at the time of the sell. Gilbert and Baugh went above and beyond and as always I am happy with them.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
New Truck Purchase
by 06/24/2023
onWalked in and walked out experience! Everything went went smooth, easy, and fast! I couldn’t be happier with my purchase and the team knocked it out of the park.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Easy to deal with
by 06/02/2023
onI was looking for a truck and found the one I wanted there. We agreed on a price and it was a good deal. They made the purchase a breeze.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great people to work with!
by 10/22/2021
onEverybody was so kind and patient. Was a very pleasant experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Recall to F150 XL
by 01/04/2019
onVery Positive experience. Quick service. Excellent work. Friendly staff.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent
by 12/25/2018
onWe have yet to be dissatisfied with anyone or anything at this dealer. Thank you Randy, David W and the service team for your professionalism and courtesy.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
My 2015 Miata Buying Experience
by 08/25/2018
onFirst time purchaser at this dealership, but must tell everyone it was the BEST experience myself and wife had purchasing a car. Sales associate greeted us and only talked about satisfying our needs. Then from nowhere Mr. Baugh sat down with us, asked about what hobbies we enjoyed, then he spoke about his like growing up on a farm, collecting various cars, and how he got into selling cars and his dealership. I will say this, they made me know this purchase was about me and not them. The process went quickly. We love our Miata. So I truly recommend Gilbert and Baugh Ford dealership if your in the market. Oh yeah, their baked cookies melt in your mouth.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Owner
by 07/06/2018
onUnreliable, called dealership on Friday for an appointment on Monday by owner' S son Kyle Baugh on be there on Monday July2nd 2018 at 8:am got to dealership and was not even scheduled for service. They told me a motor on the right side was bad and would require them to take out the dash , replace and be ready at 4:pm the truck got in the service bay at 10:am out at 12:00am and it was the opposite side the drivers side the motor , me and my wife saw the vehicle outside of the service area at 11:30 , they didn't call to let know , I called them and they said the 2010 Ford was ready only after a 2hr repair time but charged for 4 hr service $ 380:00 . . Wrong diagnosis, overcharged, , not polite, terrible experience. Lost my trust, 3 purchases from dealership, Lost any further business. I informed the dealership of this on July 5 2018. Told them I was going to inform the District Manager On thier performance and lost of trust and my further business. Will not recommend this dealership to any one that I know felt like I needed a shower after I left . Being treated dirty makes you fell that way . 1. Cheated & Lied To. 2. Do not deal with people or business whom offer that kind of treatment to others.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Truck purchase
by 07/02/2018
onI have bought several auto from Gilbert & Baugh. I’m always treated like a family friend. All the staff is so friendly and go out of their way to make your experience the best it can be. All areas are clean and if you have issues they make their number one priority.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Purchase Vehicle Online
by 04/02/2018
onThis was probably one of the easiest vehicle purchased I ever made. Found vehicle online. Sales guy was very responsive. Took deposit over the phone.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Experience
by 03/27/2018
onDealing with Gilbert and Baugh Ford trading and servicing has always been a pleasure and easy. The sales team, finance, and service department are all first class and helpful meeting my vehicle needs. Randy’s team could not be more enjoyable doing business with.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
oil change & serfvice
by 11/24/2017
onCalled. They could do it right then. Took it out. They completed it w/i 20 minutes
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Lov'n my New Fusion Titanium
by 11/01/2017
onOne call an my New Fusion Titanium was ready for pick up. Amazing group of folks. Stop in for a cookie and tell them Mark and Vikki sent ya!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments