Customer Reviews of James Martin Chevrolet
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byon 01/04/2023
They told me they checked my tires and rotated them but never did! They also never gave me the lock for my lug nuts and hung up on me when I called about it after service.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Oil change
byon 07/06/2021
Fast and fun
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
QUICK SERVICE
byon 01/12/2021
VERY QUICK AND FAIRLY PRICED OIL CHANGE.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service Department
byon 04/08/2019
My experience was not good with the Service Department the Service Technician was very rude.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Lazy Service
byon 12/31/2018
In November I brought my vehicle in due to OnStar indicating low tire pressure on the rear passenger side of my 2017 Sonic.My tires were rotated and I was informed that nothing was wrong with my tires. Today, I brought my vehicle in for the same issue (except this time OnStar indicated that the front driver side tire was low). I was informed today that I need a tire replacement. I'm pretty sure that the same bad tire was placed on the front driver side of my vehicle. This dealership has had me driving with a bold tire! I won't be back. I feel I was treated this way because I'm a woman.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Taken Advantage Of
byon 12/18/2018
I am a big fan of having my car serviced at dealerships and have done so for years. However, recently went in for an oil change at this dealership and am very disappointed. Shortly before my oil change the check engine light came on. I know that many car part stores will check the code for your check engine light for free and assumed that my dealership could also easily access this. When I arrived the person assisting me told me there was a fee for diagnostic work up for the car but it would be applied to any work that needed to be done. After an hour and a half wait I went to check on the status of me car as I had not heard anything. At that time I was told I owed over $190. When I inquired it was because of $114 charge to run the check engine code. The problem was that my coolant was low. Now, to be fair I do not know if the topping off of my coolant would be included in the oil change but at most places it certainly is. I was not told how much it would cost simply to run the check engine code (No other diagnostic work up was require) but surely I would not have agreed to pay $114 when any other decent place would do that for free. I felt, very much so, that the people working saw a woman alone and took advantage of my trust that they would act honorably. I will not be returning to this place for any future work.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable
James Martin Chevrolet
byon 10/11/2018
Great experience! Tremdous staff that are very knowledgable and friendly! Highly recommend!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Superb Service As Always
byon 08/03/2018
If you want a great experience of customer service. This is the dealership for you. From buying my car, to getting my car serviced to the collision center - this place is customer focused. I am always 100% satisfied with their quality of service. They should be the number one dealership in the state of Michigan with the superb service I ALWAYS receive. Consistency, positive attitudes, great environment - all of the employees are on the same page. The young lady who works in the cashiers office, the young lady who drives the shuttle - I am telling you this group of employees are superb. Hands down thee BEST dealership I have ever dealt with in my life. I have been buying cars since I was 16 and I am now 39. I will never buy another car from any other dealership. I will always refer my family and friends to James Martin.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Fantastic Dealership!
byon 06/30/2015
James Martin Chevrolet is a superb dealership in which to conduct the busines of car-buying or leasing. The building is very large, modern, and clean; the sales agents are friendly like family; your new vehicle is financially tailored to your comfort, and they do not just try to shaft a person into making a deal just so they can make loads of money. They will work figures until you are truly satisfied with a deal. They try hard not to let you leave empty-handed. During the day, they even give you lunch! I met the owner--Mr. James Martin--and he was very warm and friendly and offered to take my husband and me to dinner because we have been such loyal customers over the years.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
James Martin Chevrolet is your trusted dealership in Detroit and the reason why our loyal customers keep coming back. From the time you enter our showroom when you service with us, you can expect to be treated like family, each and every visit. We offer an extensive inventory, as well as our competitive lease specials, finance options along with bruised credit opportunities and expert auto service. We are dedicated to providing exceptional customer service and being an integral part of our community. Call James Martin Chevrolet at (888) 808-0979 to schedule an appointment with our experts today!
1 Comments