James Martin Chevrolet
Dealership Service Review
I am a big fan of having my car serviced at dealerships and have done so for years. However, recently went in for an oil change at this dealership and am very disappointed. Shortly before my oil change the check engine light came on. I know that many car part stores will check the code for your check engine light for free and assumed that my dealership could also easily access this. When I arrived the person assisting me told me there was a fee for diagnostic work up for the car but it would be applied to any work that needed to be done. After an hour and a half wait I went to check on the status of me car as I had not heard anything. At that time I was told I owed over $190. When I inquired it was because of $114 charge to run the check engine code. The problem was that my coolant was low. Now, to be fair I do not know if the topping off of my coolant would be included in the oil change but at most places it certainly is. I was not told how much it would cost simply to run the check engine code (No other diagnostic work up was require) but surely I would not have agreed to pay $114 when any other decent place would do that for free. I felt, very much so, that the people working saw a woman alone and took advantage of my trust that they would act honorably. I will not be returning to this place for any future work.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable