Sunrise Chevrolet Buick GMC At Collierville
Customer Reviews of Sunrise Chevrolet Buick GMC At Collierville
Go see Justin at Sunrise Collierville!
byon 01/01/2023
I had a wonderful experience with Justin as my salesperson. He worked with me and got me in and out quickly. I’d recommend this dealership to anyone!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 09/27/2023
Jeffery was great service was fast
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Job Incomplete
byon 04/12/2023
On April 5, 2023, I took my 2020 GMC Terrain in for an oil change and tire rotation. However, the tire rotation was not done. I know this for a fact because for the last couple of months I have received the notice to add air to my passenger back right tire. After I picked up my vehicle I received the same notification on the exact same tire and location. So isn't it logical to conclude that the rotation was not done because if that same tire was moved I would gotten the notification for a different location, not the same location as before. So on April 8 around 9:30 a.m. I called Ken in the service department and left a message no response. On April 12 around 9 a.m. I took my vehicle back to GMC Collierville Service Department and spoke with Ken and he said I could have ran over a nail or it could be the cool mornings?? My point is I don't believe that my tires were rotated and the service was paid for. So what are you going to do about? Thank you for allowing to explain what happened.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
2021 Silverado Check Engine light
byon 03/15/2023
My service tech did his best to explain away the poor practices at this dealership, so the poor rating is on the Service Manager and repair techs. I took my 2021 1500 Silverado LT with 38k miles in because a check engine light came on. When dropping off, literally at the dealership, a message came on that new brake pads were detected, do I want to reset sensor?. I was called later that day and told my driver's side front brake sensor wiring harness failed because of the lift kit so the harness and sensor would need replacing for $550. I approved but asked them to keep the replaced parts. I called Zone Lifts and they said it is impossible that the lift kit caused the failure. A week later I was contacted that they had diagnosed the check engine light as nothing. I was told it "could be a voltage change by charging your cell phone" made the light come on. When I picked up the truck my bill was $700. $550 for the brake cable harness+sensor and $150 for the check engine light diagnostic. The bill specifically says the diagnostic fee may be charged if recommended repairs are declined. There were no repairs recommended! And upon inspection and testing of the brake sensor it was perfect! The wiring harness did have a cut on the wire from possible road trash. Rather than just replace the cable ($30 and 10 minutes then test again) they performed a completely unnecessary service of replacing the sensor. I called and asked the Service Manager to call me to discuss but he never did, thus the poor review. I was scammed by this dealership so be advised when using them.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Go see Justin at Sunrise Collierville!
byon 01/01/2023
I had a wonderful experience with Justin as my salesperson. He worked with me and got me in and out quickly. I’d recommend this dealership to anyone!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Happy with my purchase
byon 05/10/2021
Issa went above and beyond to get me the car I wanted. Outstanding service. I will be letting everyone know about the awesome customer service! Thank you sunrise
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great service and best vehicles
byon 12/24/2019
I put these people through the ringer! Back-and-forth trying to decide what I wanted. Every time they treated me with excellent customer service. I was able to decide and they treated me like royalty. Thank you for such great service
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Typical service
byon 03/25/2019
Not much to say.. dropped off my vehicle and received exactly what i expected for a service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
New truck
byon 01/15/2019
I will be coming back when it’s time for a new one again very please with the service
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great experience
byon 12/13/2018
Marvin Cayet is a wonderful service manager.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
charlie
byon 11/30/2018
very good service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Car runs ok, but lights on dash still indicate there is a problem
byon 11/15/2018
When we brought the car in there were problems with traction and wheels turning improperly. Well I was told that after the evaluation I needed shocks and other stuff. Thinking this would fix the problem because Ken said so. I said fix it, at the cost of over $1,000. I don't drive the car myself my daughter does. And she told me the lights are still coming on and even more frequent now. When those lights come on she must pull the car over and wait a few minutes before it will drive again. That is not satisfactory.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
cfo
byon 05/04/2018
Jeff winfield was awesome to work with. He did not harrass me at all. He showed me exactly what I was looking for and then gave me time to wander and ponder. It was the best car buying vehicle experience ever.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
I was just looking
byon 12/11/2014
I arrived at the dealership just looking when I met LesLee Cox. After being at 3 other dealerships I finally found someone who was really eager and excited to help me look around and a purchase I planned on making in a month or more turned into one I made today. I strongly recommend him to all people. Most comfortable automobile buying experience in my lifetime.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
words couldn't describe
byon 08/05/2014
Overwhelmed with my new Malibu. Sunrise is the Best dealership at keeping their word. I dnt expect the wonderful news I got when I got to the dealership to try and trade my car in but my two salesman made it happen thanks alot I will be sending everyone I to them.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments