Customer Reviews of Coughlin Circleville GM
Awesome Service
byon 03/14/2024
6 months ago, I bought a 2020 GMC Sierra AT4, 85K miles, no warranty. Background, I live 115 miles from this dealership but they had the truck I wanted so I made the drive. There was never any doubt in my mind that I would not go back there for service just due to the distance. On my way home from picking up the truck, the TPMS system said there was an error and was only showing pressure for three tires (no LF). I chocked it up to a bad sensor and as I have replaced these in previous vehicles and know they are not that expensive, I pressed on home as it was too late and I was half way home . This was an intermittent problem until I did my first oil change / tire rotation. I mentioned this problem to the Chevy dealer and asked them to change the sensor. They checked the sensor and it was reading a strong battery signal so I told them to just rotate the tires and I would see what happens. Soon after, this intermittent problem became and consistent issue. The problem was it was showing the same LF tire even though the tires had been rotated and reprogrammed which meant the issue was something else. That Chevy dealer wanted a ridiculous amount of money just to diagnose the problem ($200). That's the history now why I'm recommending Coughlin, a couple weeks ago someone from Coughlin just made a 6 month check up call. I told her I loved the truck and had no issues other than this TPMS problem. I had no expectation of the dealership doing any thing about this, (six months and 7k miles later) she told me she would contact the Service Manager, John Tackett, and have him call me. The next day he did and he told me they would at least diagnose the problem, no charge and see what they could do. Thinking this was looking like it was going to turn into an expensive fix I took him up on the offer. Today I took the truck in and dealt with Paul Lynch, the Service Advisor. Long story short, not only did they diagnose, but they spent a total of 3-4 hours taking care of it at no charge to me. I find it so refreshing this day in age to have a company stand behind what they sold me, I'm just at a loss for words of thanks. Next time I need to buy a vehicle, I will be checking this dealership first, even with it being 115 mile drive. Kudos to John & Paul, thank you both very much!!! Also a shout out to my salesman, Forest, as I had a good experience when I made the purchase. Obviously, I recommend doing business here!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Awesome Service
byon 03/14/2024
6 months ago, I bought a 2020 GMC Sierra AT4, 85K miles, no warranty. Background, I live 115 miles from this dealership but they had the truck I wanted so I made the drive. There was never any doubt in my mind that I would not go back there for service just due to the distance. On my way home from picking up the truck, the TPMS system said there was an error and was only showing pressure for three tires (no LF). I chocked it up to a bad sensor and as I have replaced these in previous vehicles and know they are not that expensive, I pressed on home as it was too late and I was half way home . This was an intermittent problem until I did my first oil change / tire rotation. I mentioned this problem to the Chevy dealer and asked them to change the sensor. They checked the sensor and it was reading a strong battery signal so I told them to just rotate the tires and I would see what happens. Soon after, this intermittent problem became and consistent issue. The problem was it was showing the same LF tire even though the tires had been rotated and reprogrammed which meant the issue was something else. That Chevy dealer wanted a ridiculous amount of money just to diagnose the problem ($200). That's the history now why I'm recommending Coughlin, a couple weeks ago someone from Coughlin just made a 6 month check up call. I told her I loved the truck and had no issues other than this TPMS problem. I had no expectation of the dealership doing any thing about this, (six months and 7k miles later) she told me she would contact the Service Manager, John Tackett, and have him call me. The next day he did and he told me they would at least diagnose the problem, no charge and see what they could do. Thinking this was looking like it was going to turn into an expensive fix I took him up on the offer. Today I took the truck in and dealt with Paul Lynch, the Service Advisor. Long story short, not only did they diagnose, but they spent a total of 3-4 hours taking care of it at no charge to me. I find it so refreshing this day in age to have a company stand behind what they sold me, I'm just at a loss for words of thanks. Next time I need to buy a vehicle, I will be checking this dealership first, even with it being 115 mile drive. Kudos to John & Paul, thank you both very much!!! Also a shout out to my salesman, Forest, as I had a good experience when I made the purchase. Obviously, I recommend doing business here!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Good Service Manager
byon 07/25/2021
The GM service manager Bill was very accommodating. His shop provided prompt diagnosis, parts and service in a timely fashion. This is the kind of service that makes you want to come back.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2021 Chevy Trail Boss
byon 07/06/2021
After several months of searching all over Ohio for a new Trail Boss a friend of mine sent me to Randy at Coughlin and he delivered the product I had been searching for. The experience was top notch and Randy kept me informed along the way. I would highly recommend them if you are in need of a vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Service review
byon 05/30/2021
Very good people always friendly and polite. They do very good work
Very Happy with the no-hassle experience
byon 11/21/2020
It was a very easy and low stress purchase. Customer care and paperwork was quick and easy. Very good price too.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Fast service
byon 10/26/2020
Bill has always been a great help when I need an oil change. Everything gets taken care of promptly.
Great service department
byon 09/01/2020
I recently had my truck serviced and I could not have been treated more fair. The service department was prompt and responsive to my needs and even called prior to the appointment to remind me.
new 3500 hd
byon 07/25/2020
I recieved an email from coughlins about trading in our gmc. I texted our sales guy, Jay early that morning. Jay worked like a trooper that day to put us in our vehicle. Jay is the man!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Oil change The. Works
byon 05/04/2020
Was disappointed overall due to being charged more than promised. The Works is a oil change special advertised company wide at $39.95 for regular blend oil and includes a car wash. I discussed what I expected with the girl scheduler. I dropped off 2 Fords and reaffirmed that I had scheduled The Works for both with the blended oil. When I returned later to pick them up I was charged $69.95 each ( the price for full synthetic oil) and neither car was washed. I knew I should have insisted what I was going to be charged before I left but I that my conversation with the scheduler was quite clear on the price of 39.95 as promoted by Ford. I had my Buick oil changed the same day on the Buick side and was charged $68.10for Full synthetic. Throw in a replaced light bulb in my Ford Edge’s tail light and my bill was just over $230.00 and no car washes.
Great Service!!
byon 04/28/2020
We bought a 2020 Colorado, this past Saturday. We were greeted by Barbie Wagner. The dealership was busy that day, but she had a smile and was completely welcoming. While doing our test drive and paperwork, she helped other guests with the same enthusiasm. She should be given a pat on the back for a job well done. All options on our truck were explained, and after getting home we had a question and after a phone call she talked us through it. Your dealership had a large inventory to choose from, was bright and clean. Thank you so much for such a positive experience. Would for sure recommend you to anyone!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Satisfied Customer
byon 03/13/2020
Easy to work with and to my satisfaction, worked with me to complete a complicated trade-in situation. I’m very happy with my new 2020 Equinox!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent Service
byon 01/26/2020
This was my first time purchasing a vehicle and Tyler Rowe at the Circleville lot made everything so easy and fast. We told him what we were looking for and he found us the perfect car. We will definitely be back to purchase another vehicle from Coughlin and I would highly recommend this dealership to my friends and family and make sure to ask for Tyler. Thank You-Jess Hippen
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Coughlin Circleville
byon 01/24/2020
Friendly and helpful
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
New tires installed
byon 11/01/2019
The service installer did a fine job of replacing the tires on our 2014 Chevy Malibu. The car was sent through the automatic wash bay afterwards. I would suggest the dealer add a spot free rinse because every time they wash our vehicles I have to wash all windows to remove soap scum, and the vehicles have water/soap spots dried all over them.
Truck Service Customer
byon 07/22/2019
My air conditioner stopped cooling on my truck. Due to the backup of service repairs scheduled I could not get into any other dealers in an area near me for this warranty repair. Coughlin GMC took care of the truck repair in less than 24 hours and the air conditioner works great now. The Service Advisor was great and provided excellent customer service. I will definitely use this dealership again for my service and maintenance needs.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Best Car Buying Experience EVER
byon 09/21/2018
I recently purchased a GMC Terrain from Coughlin and it was absolutely the best car buying experience I have EVER had. Shanna, the saleswoman, was absolutely the best. She was professional, yet I felt like I was sitting there talking to a friend. She is an absolute gem! I was literally in and out in less than two hours, test drive, financing and all. I didn't feel pressured at all and everyone that I came across at the dealership was super friendly, helpful and wanted to make sure I was COMPLETELY happy with my buying experience. I will DEFINITELY go back to Coughlin and refer my family and friends there!!!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Wow never again
byon 09/10/2018
Looking for used car but wasnt sure what kind of credit they work with they couldnt even give me an accuracy they wanted to run my credit through several banks. The sales guy cant speak properly and the sales manager is a pushy [non-permissible content removed] what ever happened to quality customer service
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
New Car Purchase
byon 09/04/2018
Excellent service and deal on new car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Oil Change
byon 12/30/2017
I made an appt for an oil change this week. I arrived on time to my appt. I scheduled the appt in order to go about my day as I was running errands. I told them I was waiting for my car as I assumed a scheduled oil change would not take long. However my oil change took 2 hours!! Not once did someone come and out and apologize for the delay. When I asked about my car I was told "it is almost done." This was a free oil change due to recently buying the car. I have another free oil change but will not return to Coughlin in Circleville for this service. I found it ridiculous that I scheduled an oil change that took 2 hours to complete!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Outstanding dealership
byon 02/01/2017
Absolutely the best. Drove from Columbus because I saw a vehicle on Auto Trader. I have bought many vehicles and this experience has been by far the best. Very friendly sales staff. Everyone was very professional and made me feel confident that things would be done the right way. Will completely recommend all my friends and family, and Coughlin has earned my life long business. Redefined professionalism. Salesman was Don Moore. Thanks to the whole team.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Barbie rocks!!
byon 08/26/2013
Barbie did a first class job. This is the 3rd car I have purchased from Barbie and I will always buy from her. Never met a salesperson that was more customer focused. It was a pleasure to work with her.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Coughlin Automotive of Circleville is located just south of Columbus and sells all your favorite brands; Chevrolet, Ford, Buick, GMC and Cadillac.
1 Comments