Bob McCosh Chevrolet Buick GMC
Customer Reviews of Bob McCosh Chevrolet Buick GMC
Excellent Service from Salesman
byon 02/02/2024
Josh Shaw did a great job when we purchased a new vehicle for my wife.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent Service from Salesman
byon 02/02/2024
Josh Shaw did a great job when we purchased a new vehicle for my wife.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Always Amazing service!
byon 02/28/2023
Everyone here does an amazing job! Thank you for keeping my little Encore driving like new! :)
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Buying Experience
byon 12/27/2022
Sales Consultant BRITTANY MAY and Business manager Brian Bailey made our buying experience a pleasant one. Brittany was professional and took the time to explain vehicle options and accessories. I would recommend her to my family and friends. Click to
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Everything from sales and service top notch!
byon 11/02/2022
I have recently purchased a Cadillac XT5 for my wife and my car buying experiences of many cars over the past decades at Bob McCosh have been exceptional. I service my GM cars there for everything and that is why my cars both run and stay looking good. Jason Lang the service manager does a superb job running the department and interacting with customers. Why ruin a good thing by going somewhere else only to regret it.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
House wife
byon 09/05/2022
Great experience. They always make me feel welcome, and take care of me. Great job by Bob Mccosh.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Check engine light
byon 07/28/2022
On the road for a family reunion from WV to CO when that pesky check engine light came on. The staff was courteous, gave us a complementary ride to and from our hotel and had us on our way by noon the next day. Great people to deal with.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Repair success
byon 06/22/2022
My new AT4 Sierra 2500 HD had a little problem on a trip to Colorado Springs, Jenn Perez with Bob Mc Cosh GMC in Columbia Mo got on the phone with Colorado Springs GMC and got me in on a Saturday morning they tried two manual regens that did not fix the problem. We got back to Columbia Mo and Mc Cosh GMC (Jenn Perez) got me in within two days, As soon as they put it on a rack they found the problem with a sensor on the DPF filter that was plugged into the harness but not installed in the exhaust system. Rick Neuner the long time parts Manager for the dealership had the allusive part in stock and I am right back on the road same day! You guy's are Rock Stars in our opinion. I highly recommend Bob Mc Cosh and his stellar team to all!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Outstanding Service
byon 04/23/2021
I contacted and received an appointment for my truck maintenance that met my needs. The service staff greeted me promptly and gave me an estimated time to complete the work. The work was completed on time. The cashier did a great job to check me out and remind me about the oil change card program. The whole team did an outstanding job!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
4th time visiting
byon 01/27/2021
I like this dealership! Friendly and knowledgeable workers. I’ve been here a handful of times now. I am always kept up to date on anything that goes on but also they stick to appointment times. I’m not having to wait extra lengths of time to get service done
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Ref: Tires
byon 01/16/2019
We found a bluge in our tires sidewall which we had just purchased at Bob McCosh Dealership in November 2018. I sent an email to the dealership during non business hours so they had it first thing the following morning. I was not expecting and was pleasantly surprised to get a live response within about 45min from a representative letting me know they would get us taken care of. M wife was at the dealership as it opened the next day and again was pleasantly surprised the maintenance / service crew got her in first thing. It was found the tire we needed was not available at the moment. Knowing my wife only had our ownly vehicle provided a loaner so she could get to work that day (which she was hardly late for thanks to Bob McCosh staff). My wife’s Buick was fixed ready to go by the end of the business day. I greatly appreciate all those at Bob McCoshs dealership for helping my wife with a smooth transition from arrival to a loaner vehicle and eventually fixing the issue (tire) which was under warranty with such a short turn around and without any hassle. Never had a dealership treat us so well. That kind of service and the vehicle service staff insured our next vehicle will be purchased at Bob McCosh’s dealership!! Thanks, Eric Foree
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Love this dealership
byon 01/11/2019
Pam is always great to deal with. Anything I need or ask she makes happen. She makes the buying process easy and fun!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Gm service
byon 11/19/2018
Staff was friendly and knowledgeable,work was done in a timely matter would recommend the service department to everyone great job
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great job
byon 10/26/2018
Staff is always friendly and knowledgeable
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
GMC Purchase - BM
byon 10/25/2018
Overall, I had a very positive experience with this dealership. Everyone was very friendly. The two interactions that I was not completely satisfied with were: 1. During the initial test drive, the salesperson inquired about my decision not to have children while making informal conversation. While I see this as a personal choice where the question had little emotional or mental impact, the same may not ring true for every person. Conversations regarding sensitive information should be approached with more sensitivity. 2. The sales manager went above and beyond to help educate us on programs. We were very appreciative of their assistance. During one instance, however, the manager interjected his personal opinion on our purchase. Whether the sales manager personally agreed with the route our family took to legally register the vehicle was moot point and unnecessary. Aside from those two instances, which I brushed off at the end of the day, I was pleased with my interactions at Bob McCosh. I would also like to extend a special thank you to Brian Jeffries who took special time to explain processes (multiple times). Brian also took care of small details that extended beyond his positional duties.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Let the buyer beware.
byon 06/08/2015
This is an old school Chevrolet dealership, even the layout reminds one of the 1970s. This is very telling if you know what happened to the Big 3 in the 1970s. The myth that they could do no wrong was destroyed. Well McCosh is still living that myth. The attitude that is put forth is that you need to be thankful for them. I never sensed any concern for competition down the road and it is not confidence in product or service. It is conceit, much like the 1970s. Sales techniques are extra high pressure, they always try to get you to sign a quote sheet that if this price can be reached you will make purchase. After problems develop the sales staff switches to lies and guilt in a vain effort to achieve a good rating with the customer sales survey. Financing is a bad joke and they ran my credit multiple times, but only tried to arrange financing once! Financing is more concerned with trying to sell you even more stuff that you do not need (GAP insurance, extended warranty, etc). They tried to sell me a 3rd party extended warranty with the pitch that GM was happy to get my business back... really? I will not be dealing with this dealer ever again. I will drive 30+ miles away to get the vehicle I purchased serviced rather than give this company another penny! If GM does not fix the problems McCosh created, I will not ever purchase another GM product. Yes, they have me that mad. Do yourself a favor and stay away.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Great Dealership
byon 01/20/2015
Best place in Columbia to buy a car. Competitive, friendly, no pressure. Vultures don't roost on the hood of your car when you drive in.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments