Sands Kia
Customer Reviews of Sands Kia
DON'T TRUST THESE PEOPLE, ESPECIALLY TYREL POTTER!
byon 04/20/2024
In october 2023 I was on the market for a new Kia Forte. After a bunch of calls and emails one of the Sands Kia salesmen (Tyrel Potter) offered me on the phone Kia Forte GT-Line for a price of 23K out-the-door. Once I arrived at the dealership he already prepared all the documentation, but the price was different: 25K out-the-door. I told him that I'm not going to buy the car, to which he offered me a free lifetime oil change package to compensate the price difference. I agreed. Tyrel told me that the manager who is responsible for this package's documentation already left (because it was pretty late in the evening), but he reassured me that he will take care of it tomorrow and even quickly showed me some sort of a paperwork with his signature as a proof of this package's existence. Fast forward a month, I still didn't receive any physical proof of this "lifetime oil change package". After asking multiple times on the phone and in the email to send me physical copies of documentation, I always get a different excuse (e.g. manager is not here today, but we will do it tomorrow or next week). Fast forward another couple of months, I arrived at the Sands Kia dealership for a first service and asked Tyrel Potter in person to clarify what's going on with my "lifetime oil change package" and he LIED directly to my face (I have him on record) that everything's fine and it's some sort of a mistake and he will take care of it next week. After I left the dealership Tyrel Potter stopped replying to my emails, texts and calls, so I decided to speak with his manager Christofer Robinson. Turns out this "lifetime oil change package" doesn't even exist, so essentialy Tyrel Potter TRICKED me into buying a car with a made-up package and KEPT LYING about it for a couple of months. DON'T TRUST THESE PEOPLE! P.S. Tyrel I hope you sleep well every night knowing that you scam people and I sincerely hope that your children will be treated the same way I was treated by you. Good luck!
Sads Kia
byon 02/05/2021
The salesman Emmit Hawkins was very comfortable to work with. We did not feel pressured and he explained to us what vehicles were available to us. Not a lot of going back and forth on the price of the vehicle and trade in. Very easy process
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Best Kia Dealership
byon 02/05/2021
Kyle Van Tersch was so professional and courteous
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great Service
byon 02/05/2021
Always on time and very informative and easy to work with.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great job
byon 02/05/2021
Quick & easy
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Sands Kia survey
byon 02/05/2021
I was treated like a person and not a number. It was nice to be greeted by name and although I knew I was there for my first oil change and new tire, I appreciate that Derrick still went over it with me. He told me my wait time and offered me a ride home too. I was immediately called when car was ready and it was quicker than I thought. I even got my car washed and that was nice. I have already referred multiple friends and random people to Sands Kia.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service department
byon 02/05/2021
Wait time was acceptable
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
My Oil Change
byon 02/04/2021
Fernando answered all our questions and showed us what part of my car needed to be fixed. He was very professional and we look forward to working with him in the future.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Good Service / High Prices
byon 02/04/2021
Professional, quick service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Always a great experience
byon 02/03/2021
Always friendly and thorough.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service 1/18/21
byon 02/01/2021
I am very appreciative of the quick response when arriving for service and the time it takes for the vehicle to be serviced, especially when waiting on-site.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Sands Kia
byon 02/01/2021
Working with Stephen has been a total positive experience! He is professional, friendly and made sure the work was done correctly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent customer service.
byon 02/01/2021
I am always well taken care of, my service guy, TYLER, does a wonderful job. I especially appreciate the car wash!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Dealership
byon 02/01/2021
The ease of getting an appointment and the quick response time of being greeted upon arrival of Dealership. Also, the short wait time, and nice waiting area.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Keep up the good work
byon 02/01/2021
From the service advisor to the young man who washed and delivered my car to the front of lot (Jacob A very respectable, nice young man hard working)all around great experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great!
byon 02/01/2021
Prompt and quick service. Greeted as we pulled in.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change and car wash
byon 01/24/2021
The gentlemen who helped me was very kind and explained everything that they were going to do with my vehicle. He made me feel at ease.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service
byon 01/23/2021
Friendly, courteous, price.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great customer service!
byon 01/22/2021
Always great customer service and experience overall! We have been going here for years and refuse to go anywhere else.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Recall work
byon 01/22/2021
Prompt courteous employees
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Easy buying, even during a pandemic
byon 01/22/2021
The sales team did everything they could to make the experience safe and easy during COVID, which was a huge benefit.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
1 Comments