Sommer's Automotive
Customer Reviews of Sommer's Automotive
Normal mileage maintenance.
byon 07/24/2023
As with prior service my vehicle maintenance was completed efficiently by competent personnel. I trust Sommer's with all of my service needs.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
My Crosstreks Second oil change
byon 06/28/2023
Since picking up my 2023 Subaru Crosstrek in November I've put on an average of 94 miles a day to work and home. I scheduled my most recent service online and found it more convenient than I had thought it would be. The intake technician got me checked in quickly and the service technician completed the entire process in less than the projected hour. I was delighted with the whole process and everyone I was in contact with at Sommer's Subaru.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent service
byon 05/02/2023
Sommer's Subaru provides excellent service at a reasonable price. The customer waiting room accommodations are excellent and the service team keeps me informed on the status of the work. The work is completed professionally, accurately, and never requires a follow-up visit.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change
byon 05/01/2023
Sommer’s always does great work. Car was done on time, I was called I needed a cabin filter which I had them install.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Installation of fog lights
byon 04/19/2023
When I arrived, they told me how long it would take to install the lights. It ended up taking a lot less time than what they had said, and they did a great job!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Getting maintenance done on short notice
byon 02/06/2023
I went to another dealership & they weren’t able to do an oil change & rotate tires in the following week. Sommers got me in the next day. Thus the maintenance I needed before leaving on a 2,500 mile trip. In addition the vehicle was checked over for any deficiencies.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Sommers Subaru
byon 01/04/2023
Appointment time was honored. Service completed in estimated time. No up-sell of unneeded services.Service people and receptionist very friendly. Clean waiting area. Free beverages. Very good experience. I did not purchase my current vehicle from Sommers Subaru, but will seriously consider them on my next vehicle purchase. Good dealership.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
reasonable product
byon 11/21/2022
pleasant and effective
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great
byon 04/16/2017
Everything was done promptly and well. My car was returned extremely clean and everyone is always incredibly friendly. Thank you.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
$1064.00 service and no customer service
byon 03/22/2017
$1064.00 service bill and no customer service whatsoever. disrespect at it's finest. Will seriously be reconsidering whether or not to buy my next Subaru from Sommer's. I have two Subaru's currently and have no intention on changing. I have to say I am completely disappointed with the service I received yesterday at Sommers. I took in my 2012 legacy for a 60,000 mile service. I also had them complete a transmission service and a front and rear differential flush and fill. I was just trying to be a responsible Subaru owner and keep this car going well past 200,000 miles. Something I have come to love and respect about Subaru's. It started off poorly from the beginning. I scheduled my service online and was to drop my car off at 7:45 am. I has also requested the shuttle transport to my work (7 minutes away). When I arrived at 7:35 I dropped off my car but was told the shuttle service driver had already left with someone else and would not be back for at least 30 minutes. Obviously, I would have been late to work had I waited. Thankfully a family member was able to pick me up and drop me off at work. Crisis averted. I was told that my vehicle would be done by 3:00pm (noted on invoice below), and I would receive a call at that time informing me that the shuttle driver was on his way to my work to pick me up and take me to the dealership to pick up my car. 3:00pm comes and no call. 3:10 pm comes an no call. 3:20pm comes and no call. So I pick up the phone and call the service department. I was told by a friendly customer service representative that all of the "Service Advisor's" were busy, but I could leave my name and number and someone would get back to me shortly. Fair enough, I thought. 3:50pm comes and still no call. Now I am getting nervous. I have a 4:50pm appointment in Milwaukee that I cannot miss. I call the service department again. I am told by another friendly customer service representative that all of the "Service Advisor's" were busy. I explained to the representative that this would not do and I would need to speak with a manger. After a short hold I am speaking with a "Service Advisor". I inquire about my car and am told it will be about 45 minutes to an hour. I explain that this will not work and I have an appointment I cannot miss. I was told my car would be done by 3:00pm. The service advisor proceeds to put me on hold to go speak with the mechanic performing the maintenance. He comes back on the line and says they will have the car done in 15 minutes and that shuttle driver will be at my office in 10 minutes to pick me up. 4:15pm, there is no shuttle driver. I call the service center and explain the situation. While waiting on hold the shuttle driver arrives. I get the to dealership at 4:30 pm. I quickly check out and pay my bill. $1064.00. No explanation of service. No apologies for being late. No service, period. I get out of the dealership at 4:42pm. I try to make my appointment but arrive more than 15 minutes late and miss my window. So not only was Summer's 1 hour and 37 minutes late I wasted over an hour driving downtown and back for no reason. I had to reschedule for next Tuesday. What amazes me is that I dropped my vehicle off at 7:35am and they weren't able to complete the service until 4:37pm. Clearly they waited around all day to get my car. I can only assume other "unscheduled" vehicles came in for service and in an attempt to make more money they tried to get more done than they could in the amount of time they had. The most frustrating part was the complete lack of responsibility and customer service. Being in a customer service center industry I understand that things happen and everything does not always go according to plan. However, when something does come up and I cannot make a promised deadline I reach out to the customer proactively and apologize for the delay. This is basic customer service 101.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Recent Impreza Service
byon 02/26/2017
I think one of the best measures of performance is how a dealer/service department responds, when an unusual issue crops up. Sommer's Subaru excel in this regard. I recently had an issue with intermittent power steering on startup. Sommer's service department took the time to find the root cause and fix it, asking for help from the tech line and Engineering as needed. I was able to use a loaner car during the repair, and of course it was fixed under warranty. The 2016 Impreza is my 3rd Subaru bought or leased from Sommer's. Though problems have been relatively rare in general, Sommer's have gone out of their way not only to make effective repairs, but also to ensure customer satisfaction. I recommend them highly for Service (and Sales).
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Professional, Friendly & FAST Service
byon 10/19/2015
I had an excellent experience servicing my Subaru at Sommer's Automotive! I was first welcomed by a very friendly staff. A thorough multi-point inspection was completed on my vehicle and Josh, the Service Advisor gave me detailed recommendations. I had an oil change, bulb and filter replacement completed very quickly but clearly also very well. I love that they offer a complimentary car wash - my 2009 Subaru was sparkling! Thanks for the great care, Sommer's!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
GM and Subaru Service Centers Both Shine
byon 09/03/2015
I have bought several GM and Subaru vehicles from Sommer's over the years and rely on their respective service departments (they now have dedicated service centers for each brand) for routine and special needs service. Scheduling appointments is easy and courtesy cars are available if I can't wait onsite for the repair to be completed. Staff are pleasant and competent. I am confident they are good diagnosticians. They always complete each appointment with a free inside and out car wash at their onsite detailing car wash center. Nice touch! Repair and normal maintenance service prices are competitive and I never feel like they push a repair that I do not need. Great cookies and soda in the waiting room!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Crowley
byon 12/19/2014
The professionalism at Sommer's Automotive is above and beyond. I actually ENJOY bringing my GMC Acadia to Sommer's! The guys in the GM Service Center are so friendly, knowledgeable and accommodating. Love the waiting room! Best EVER.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent Service
byon 11/13/2014
The entire experience was welcoming, friendly and convenient. All three things are hard to find in visiting a service department.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Sommers Buick service dept review
byon 08/14/2014
Great service, fast & prompt. They knew who I was when I stepped out of my car! I needed an estimate for some body work & they even handled that for me. I'll be making that appt soon! Thank you for the great service, rare in this day and age!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Thought they would be better
byon 10/09/2013
Dealer missed brakes were needed resulting in new rotors. Assitant had attitude when questioned about missing break inspection on previous appoitment. Cross thread two bolts when did tire rotation.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments