V & H Automotive Ford Lincoln

by jbrand on 05/12/2011

I did my research and financing options before going to the dealers. I also employed a "bid" process by getting 3 dealers to each give me their best price the first time. I refused to bargain with any of them. Each dealer was given the info as to what I wanted and as well was informed that I was employing the "bid" process. I did not wish to waste either their time nor my time. I did recieve 2 quotes that were within $100 of each other. They were also within $100 of the "dealer invoice" which I found acceptable. Once I selected the dealer I was going to deal with it was straightforward from there. They will always try to upsell on the addons but that is to be expected. The experience was ok. I can't say that handing over many thousands of dollars is pleasant but the interaction with the dealer was satisfactory.

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by chloej on 11/18/2010

Found a car to purchase at V&H in Marshfield. Filled out the paperwork for car and financing. Discussed coming down on the price and they would only drop the price $995. The entire process in the office took over five hours from constantly waiting for the sales person to find time to talk to the sales manager. Took over 24 hours for them to call back at 5:00 the next day to let me know that I had good credit and that financing would go through. Later that night, car was on internet website with "internet special" price that was far below the final price we had discussed. Called back right away the next morning at 8:00 am to finalize purchase details and was told the vehicle was sold. They had sold the car out from under me after I had filled out all the paperwork and was simply waiting back to hear back from their finance person. I asked why it took so long for the financing to go through and was told that he was a busy person. I will be contacting Ford Company to let them know what happened. They may not care but it will make me feel better.

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