East Madison Toyota
Customer Reviews of East Madison Toyota
DONT BUY FROM HERE!
byon 02/01/2023
I picked up my brand new vehicle and it looked amazing. One day while washing it I noticed some bubbles in the paint. I found the defect within the first couple of weeks. I took it to Toyota East Madison thinking they would take care of it. They gave me the run around, had a regional tech look at it and the technician said it was due to a car wash, or tree sap. I took it to two different paint places and they told me that there was no way the defect was due to the two suggest reason by the dealer. The service department was barely responsive to any questions I had. I currently have a question out to them and they haven't responded in over 3 weeks. The service department has no concern for other peoples time and does anything but try to make their customers happy. So glad I got the extended warranty (NOT!), which by my experience so far means they will try and get out of doing any work. I also contacted national and my sales person, no one is trying to offer me a solution, just trying their hardest to not take any responsibility.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Great Experience
byon 06/07/2018
Traded in my 3 year old Van for a New Highlander, everyone was extremely helpful and worked with me to get the exact vehicle I wanted. Appreciate everyone at East Madison Toyota and recommend them to all friends and family.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Herman23
byon 02/07/2012
The salesmen and sales manager were courteous and professional. The purchase experience was extremely pleasant.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes