Customer Reviews of Lexus of Brookfield
Dale Roeglin is the finest example of providing professional service
byon 06/30/2023
Dale Roeglin is the finest example of providing professional service! I have worked with Dale Roeglin for the past four years and his unfailing support (often when I've been under stress with a pending repair, or the timing of a service visit) is far beyond what we expect from customer service people -- especially in the past few years. I love that I don't feel like I am bothering Dale but what is more impressive is that he is always on the ball as far as taking my request, running with it, and then getting back to me with detailed information and/ or the date I need. What a massively huge benefit he is to Lexus of Brookfield. I know I won't go anywhere else for service on my ES350 as long as I have Dale's help. Thank you (again, and again) Dale!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
help with technology issue with car
byon 01/11/2021
I called to ask Wade for help in regards to my phone / car talking to each other. He was able to help me very quickly and was so pleasant to deal with. I am very grateful for his help.
Lexus Wade
byon 10/23/2020
Wade did an excellent job of helping me understand the technology in my car and how to set it up and use it correctly. I’m grateful! - Brookfield, WI
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Thank you
byon 08/09/2020
This dealership has it so together, I am so grateful for their service. I had an appointment with Wade Schumacher, because, although I had owned Lexus vehicles previously I couldn't get the technology in my recent purchase to work. In minutes Wade was able to clear up issues and assured me that, what I wasn't able to understand was not my fault because the data etc. was not cleared or centered. He showed me how to use my features in laymen terms. He extended himself to help me if I have any future issues and did a followed up. Upon completion of our appointment he sent me to service to get a tire repair. I explained that I didn't have an appointment but he insisted it would be okay. Once in service, although I did not have an appointment, Nikolas Vlahos understood the problem with my tire. I had my used car less than four weeks and he serviced it, washed it and treated me like family. Referencing my previous vehicle in conversation etc. I recommend my dealership, if I can take the liberty to call them mine, to everyone. God bless them.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
I love this dealership!
byon 07/13/2020
I just got my first service on my 2020 Es 350 F-sport! I Was given a 2020 Lexus ES 350 as a loaner car Becca use I had other things to do and did not have time to wait. My salesperson brought my car up to service and brought the loaner car to me directly! 10/10 love this dealership and the service I receive here.
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
Fixed my Camry!
byon 03/04/2020
I hit a curb and my rear wheel literally snapped off, needed new brakes, new tire new everything , was very worried about the cost. Joe Palmisano referred me to Nic in service and Nic got me a great deal, can’t recommend them enough if you need repairs or service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service
byon 02/06/2020
Very satisfied with Wade. Had a minor problem. Wade told to come right over and he had me fixed up and on my way in a few minutes. Customer Service is alive and well and Lexus of Brookfield - Richard
Best place ever!!
byon 12/26/2019
Honest and friendly staff.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service Excellence
byon 12/23/2019
Every time that I bring my car in for service, Joe Pappalardo and his team execute in top form and fashion. All of the service advisors are a joy to be around, and the guest waiting lounge is 2nd to none. Thank you for a wonderful experience every time!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Outstanding technology experience
byon 11/14/2019
Wade is professional and so knowledgeable. He was patient and answered all my technology questions and made sure I understood what my new car is capable of. He also made sure I knew how to reach him in case of any more questions. He made above and beyond and I and my husband appreciate that.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service Tech Extrodinaire
byon 08/30/2019
If anyone ever needed help in integrating IT into a busy life, it is me. Wade Schumacher is the man to make it happen. He is always easy to talk to and speaks in easy to understand language.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Hours of frustration saved
byon 08/15/2019
Wade saved me hours of frustration trouble shooting technology and subscription based services today. I highly recommend Lexus of Brookfield and Lexus Wade time very well spent.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Bluetooth issue
byon 08/08/2019
Wade once again helped me with a tech issue on my NX350. There was a problem with the phone connection and he was able to solve it efficiently and patiently and also give me a few extra tips. And always with a smile!
Scott
byon 03/10/2018
Another very helpful service call solving my garage door opener problem and answering all my questions.
Wade is awesome!!
byon 08/27/2017
Thank you Wade for assisting me on Friday in getting my text messages to display on my display screen. Several people tried but Wade was the one to get it working again.
Welcome to Lexus of Brookfield, where our guests are as special as our brand. We invite you to visit Lexus of Brookfield and engage in the Lexus experience that everyone is talking about! Whether you come in to view a new Lexus, L/Certified Pre-Owned Lexus, Pre-Owned, explore financing options, leasing options or view our large stand-alone Service Center, you will encounter how Lexus of Brookfield gives you the service you deserve. We are your premier Lexus dealer! Call or visit us today to experience the finest luxury vehicles ever built. Experience Amazing!
Sincerely,
Joe Palmisano, Executive General Manager
1 Comments