Just bought a beautiful new Lexus from Bob Hill and sales manager Nate Rench and I could not be happier. They did a fantastic job and were very easy to work with. I can't say enough great things about these guys. Plus, Lexus Wade, [HTML removed], did some E-Training with me teaching me all the ins and outs of the computers in my car. He was terrific and I highly recommend contacting him if you need to learn, but first I'd look to his channel on YouTube. Thanks again Lexus of Brookfield, you have some great employees in these three individuals.
My husband and I bought a GX 460 this week and we couldn't have had a better experience buying a vehicle. There weren't too many 2020's left and the team we worked with found exactly what we were looking for. Max was new to Lexus, his first week there and was very pleasant to work with. By the time we were finished purchasing our new vehicle we really got to know Sam, no pressure working with him at all! It was a pleasure talking with Joe! Verbie was very professional and explained everything very thoroughly. And Wade showed us all we needed to know about all the settings in the car. There are so many, we may need a refresher and he gladly told us to come back any time. I do not enjoy purchasing new vehicles but at Lexus Brookfield, they made it a fun experience, THANK YOU!
This dealership has it so together, I am so grateful for their service.
I had an appointment with Wade Schumacher, because, although I had owned Lexus vehicles previously I couldn't get the technology in my recent purchase to work.
In minutes Wade was able to clear up issues and assured me that, what I wasn't able to understand was not my fault because the data etc. was not cleared or centered. He showed me how to use my features in laymen terms. He extended himself to help me if I have any future issues and did a followed up.
Upon completion of our appointment he sent me to service to get a tire repair. I explained that I didn't have an appointment but he insisted it would be okay.
Once in service, although I did not have an appointment, Nikolas Vlahos understood the problem with my tire. I had my used car less than four weeks and he serviced it, washed it and treated me like family. Referencing my previous vehicle in conversation etc.
I recommend my dealership, if I can take the liberty to call them mine, to everyone.
God bless them.
Recommend this dealer? Yes
Were you satisfied with the quality of work performed on your vehicle? Yes
Did the dealership complete the work within the timeframe promised? Yes
Did the dealership provide you with an accurate quote of the work to be performed? Yes
Do you feel the price paid for service(s) was fair and appropriate? Yes
Did the dealer honor all commitments made? Not Applicable
The entire team was friendly and helpful. My salesman, Bob Strauss, was the best! He made sure all of my questions were answered and went above and beyond to make sure my expectations were met. I then had the pleasure of working with Lexus Wade to learn all about the features of my new car. Wade is amazing! He is patient, answered every one of my questions and really took the time to teach. Bob and Lexus Wade definitely made the experience worthwhile!
Good Morning Lexus Wade:
I wanted to thank you again for your help yesterday on my Lexus 350. You certainly succeeded in resolving the problem with my sound system, and USB connections. You were very helpful and pleasant to work with, and I would happily recommend you to anyone who may be interested in buying a Lexus or those people like me who simply have questions about their vehicle they are unable to get answered. You are a stellar representative for these fine Lexus vehicles!
Our most sincere thanks to our Sales Associate Andy Ratner, Finance Manager Jordan Klein and Lexus Delivery / Technology Specialist Wade Schumacher.
Our entire experience at Lexus of Brookfield was outstanding!
Wade was so easy to work with. You can ask anything and he knows the answer
Always makes you feel comfortable. Great perk that other dealers do not offer. Great tutorials and as well for reference. 5 stars for sure
Nothing but the best is what you will get when doing business with Lexus of Brookfield. I have leased numerous Lexus from this dealership and the experience has always been stellar, amazing and nothing but the best!
I just got my first service on my 2020 Es 350 F-sport! I Was given a 2020 Lexus ES 350 as a loaner car Becca use I had other things to do and did not have time to wait. My salesperson brought my car up to service and brought the loaner car to me directly! 10/10 love this dealership and the service I receive here.
My family and I have been coming back to Lexus of Brookfield for years. Time after time we discuss how accommodating and professional the entire staff is to my family and I. When I think of car sales, or even working with a staff that will cater to my every need, I think Lexus of Brookfield.
I had an amazing experience at Lexus of Brookfield thanks to Joe, Sam, Wade and Sam. We were coming in from Hawaii and were looking to buy a Lexus RX350. Joe helped us find just the right one for us. Sam in Sales and Samuel in Finance made our purchase so easy. Wade taught us how to use all the special features of the car so that we could get the most out of our Lexus.
Phenomenal service, fabulous price, & great people
by KG on 06/11/2020
In my experience, buying a car hasn't been pleasant or easy, but Lexus of Brookfield has changed my mind.
From the moment we entered the dealership, we had exceptional service and assistance. We were greeted immediately by the organized and friendly receptionist, and were led to our salesperson Dale Roeglin (whom we highly recommend). Dale was informative, considerate, caring and very attentive to our needs. We also spoke with Joe Palmisano during our purchase, and aside from being caring and friendly, he was a top-notch communicator and a genuinely great guy. Wade (aka Lexus Wade) was really great in helping us with the new technology on our new vehicle, and is such a thoughtful person to have uploaded videos just in case we need them. He is also an email, text or phone call away - which is really handy if we have an issue or question about our car.
Overall I would have to honestly say Lexus of Brookfield has redefined my expectations for new car purchases in the very best way.
We've made several purchases from Lexus of Brookfield over the years with the awesome help of Bob Strauss. Bob is very professional, knowledgeable and personable. He truly wants us to be happy with our purchase so he always goes above and beyond to make sure it's the perfect car for us. We feel like we're working with a friend! Part of the great puchase experience is a chance to also work with Wade Schumacher, the technology and electronics specialist. Wade taught us all the new technology features in our Lexus RX350 before we drove off the lot. He was knowledgeable and very patient, assuring us we could call or text with tech questions and return for followup sessions. He also introduced us to his Lexus Wade site for tutorials that we've referenced often. Bob Strauss, Wade Schumacher, and great service are the reasons we always return to buy our cars at Lexus of Brookfield.
Wade and Jordan are the Best at Lexus of Brookfield
by CSI on 05/29/2020
Wade and Jordan were fantastic; Wade taught me the techy stuff in a calm manner and assured me that I could contact him with questions and watch his YouTube tutorials. He needs a raise! Jordan breezed us through the purchase paperwork effortlessly on a sanitized workspace. Both Wade and Jordan explained things forgotten by others on their team. I enjoyed both of these gentlemen.
Where do I even start! Lexus Wade, simply amazing! Not only is he technically savy with the Lexus vehicle (all these gizmos and gadgets) he was patient, he was kind and his personality is off the charts!! I had such a blast with this experience (Sales rep, Finance guy included) and Wade, by far, was the best part of the entire process. Thank you so much, Wade! It was greatly appreciated! Hopefully I don't need your services again but I'll thoroughly enjoy your presence if I do 🤣
I went on May 2nd with my husband to the dealer Lexus. I was looking the 2020 Lexus IS 300 when Dave approached us. He asked us a couple questions and offer us the key of the vehicle to see it inside. He let us do a test drive. Dave gave us a good offer so we decided to take it. We picked our new addition on May 2. Thank you so much to the Lexus staff. Very friendly people
Welcome to Lexus of Brookfield, where our guests are as special as our brand. We invite you to visit Lexus of Brookfield and engage in the Lexus experience that everyone is talking about! Whether you come in to view a new Lexus, L/Certified Pre-Owned Lexus, Pre-Owned, explore financing options, leasing options or view our large stand-alone Service Center, you will encounter how Lexus of Brookfield gives you the service you deserve. We are your premier Lexus dealer! Call or visit us today to experience the finest luxury vehicles ever built. Experience Amazing!
Joe Palmisano, Executive General Manager
what sets us apart
Lexus Elite Award Winner Multiple Years in a Row
Dealer of the Year Multiple Years in a Row!
Customer Satisfaction Multiple Years in a Row
Contactless Services: Contactless Purchase, Free Home Drop-Off, Free Test Drive At Home, Private Dealership Appointments, & Virtual Appointments
Nationwide Donations and regular Community Involvement