Blade Chevrolet
Customer Reviews of Blade Chevrolet
Service Department is failing the dealership
byon 09/02/2023
The service department did not put the customer first. I ended up doing more leg work for my vehicle then the entire service department combined. Calls were very seldom returned until upper management was contacted. The Limited Lifetime Powertrain Warranty is a scam. Even though I was told it was free to me, nothing is free in this world, not once did the dealership disclose to me during the sales process what the stipulations were. That is deceitful and poor customer care. If that is what your sales are based off of why are the customers not informed of the details? Still have not found any of the paperwork on the limited lifetime warranty in my sales paperwork when the vehicle was purchased. Disappointed and very unhappy. This dealership will not be on my list when I purchase my next vehicle next year.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
OIL CHANGE
byon 01/13/2022
QUICK AND PROFESSIONAL
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Amazing Service
byon 04/11/2017
Kindness and taking care of my needs... recently moved from Arizona and Sam made sure my car was up to standard. I was concerned about my tires since I drove far and live on Whidbey Island . She and the team took care of me..
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Equinox-service2
byon 04/05/2017
The service Dept stated it would be about 1.5 hours, and that's what it was. Love the on time service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
They have always provided great service
byon 03/28/2017
Everything went well. We were traveling from AZ to AK and arrived a day ahead of schedule for our appointment. They were able to take us in a day early. It was very much appreciated.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent
byon 05/25/2016
Everyone was kinda and courteous, the service was quick and my car was nicely washed upon it being returned. Excellent experience!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
FREE OIL CHANGE
byon 10/23/2015
It was a free oil change but they washed the vehicle, rotated the tires and did an overall check of the vehicle with maintenance recommendations. Good job!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Problem fixed; learned a lesson.
byon 10/18/2015
It was almost time for an oil change so I came in for that but reported some engine problems. The oil change fixed the problems and I was advised to check the oil levels if the problem returned. You fixed the problem and I was given useful information. Great Job!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent Customer Service ! ! !
byon 12/19/2014
Sam (Customer Service) was professional, positive, helpful, knowledgeable and did a follow -up call today. I think the common term would be "awesome" but her delivery of service was much better than that. I'm 29 years into the service industry so I notice excellent service when it's delivered. Sam was great, Thanks. Mark M.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
"Loaner car" or "rental car"?
byon 11/20/2014
When bringing my car in for service, I was disappointed to learn that the "loaner" car was actually a "rental" car. Fortunately, my car needed warranty repairs, so the car rental was covered. Next time I'll make other arrangements.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Good Service!
byon 11/03/2014
Even though I didn't have both keys, they allowed me to go home & get the other key & still did the recall the day I had it scheduled for.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
My GMC Denali 50k tuneup
byon 09/11/2014
It was a costly maintenance at the 50k mileage tuneup but, was explained ahead of time and, again, upon picking my GMC Denali up. We had a coupon & the "extended warranty" was applied to a leak they found during the tuneup. We've dealt with Blade for years & are very happy with all yourservices. Thank you, Bev Nevin
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Satisfaction Survey
byon 09/05/2014
Sam the service advisor was very personable and knowlegable. She was very thorough and called back when she said she would. The vehicle was ready at the time that it was supposed to be ready. The truck was also cleaned in and out. A nice touch.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Review of Awesomeness
byon 04/05/2013
The original reason I had placed the tahoe in the shop was due to a nail i picked up in the back right. Unfortunately it was too close to the edge and had to be replaced. Why I enjoyed my visit is because they found that the fluids in teh front, rear differentials and the transmission needed to be flushed and I needed a new filter. I was very happy they caught all this because I know that I needed to drive back across the country in early April and they saved me from some very large issues. I thank them for their kind and respectful services, it also floored me that they washed my car. It was used to the nasty Wyoming and Montana snow, dirt, and grunge look. Thank you so very much, Jay was also very helpful at getting back with me about the progress of the vehicle as they needed it for two days as opposed to one. I will be back if my job leads me this way and would very easily trust my vehicle to you again, you have more tahn proven yourselves. Thank you.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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