Blade Chevrolet
Customer Reviews of Blade Chevrolet
A pleasant experience
byon 04/29/2024
Very nice experience purchasing a truck from Blade Chevrolet, no pressure sales.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Service Department is failing the dealership
byon 09/02/2023
The service department did not put the customer first. I ended up doing more leg work for my vehicle then the entire service department combined. Calls were very seldom returned until upper management was contacted. The Limited Lifetime Powertrain Warranty is a scam. Even though I was told it was free to me, nothing is free in this world, not once did the dealership disclose to me during the sales process what the stipulations were. That is deceitful and poor customer care. If that is what your sales are based off of why are the customers not informed of the details? Still have not found any of the paperwork on the limited lifetime warranty in my sales paperwork when the vehicle was purchased. Disappointed and very unhappy. This dealership will not be on my list when I purchase my next vehicle next year.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
OIL CHANGE
byon 01/13/2022
QUICK AND PROFESSIONAL
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Car purchase
byon 01/26/2019
I recently purchased a used car and it was a good experience. There was no pressure and my sales person Kristopher Thomas took the time to make sure I got the right car, and explained all the options and how to use them
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Friendly, competent, dependable
byon 12/23/2018
I asked a friend who is a professional car guy for a recommendation on which Chevy Dealer to visit, and he immediately responded “Blade”, and I can see why. Carl Copley helped me find the right car. I knew I wanted an Equinox, and had done enough research to know the trim level and options I wanted. Carl found the Blue 2LT AWD with the options I wanted (nothing more, nothing less, precisely what I wanted), and Blade brought it from Vancouver, WA to Mt Vernon . And as for price, they were able to get me a better deal than CostCo or USAA/True Car was suggesting. I feel confident I didn’t overpay, which for me had always been a fear when working with dealers. The rest of the staff has also been very courteous. Even to being quite happy to install the plates, even though I showed up 10 minutes before closing, a day after I said I’d be there. And I’m getting 28 mpg with an SUV that can tow, and has a responsive ride!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Car purchase made simple
byon 10/12/2018
In the past I have always cringed at the thought of going to a dealership to buy a new car. Blade Chevrolet and sales team have changed my mind. I initially went just to test drive a vehicle. Wound up so impressed with both the vehicle and everyone I dealt with that I went ahead and made the purchase. I highly recommend Blade Chevrolet for your next new or used car purchase. They will treat you right, not only during the transaction but after the sale as well.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Purchased used 20015 Ram 1500 Slt
byon 03/30/2018
Working with James our salesman was great, he was relaxed, and transparent with us. It was a great experience! And I plan to purchase from Blade in the future.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Amazing Service
byon 04/11/2017
Kindness and taking care of my needs... recently moved from Arizona and Sam made sure my car was up to standard. I was concerned about my tires since I drove far and live on Whidbey Island . She and the team took care of me..
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Equinox-service2
byon 04/05/2017
The service Dept stated it would be about 1.5 hours, and that's what it was. Love the on time service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
They have always provided great service
byon 03/28/2017
Everything went well. We were traveling from AZ to AK and arrived a day ahead of schedule for our appointment. They were able to take us in a day early. It was very much appreciated.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Real Help on Short Notice...
byon 02/04/2017
I was shopping late one nite on the Internet for a commercial vehicle for my Plumbing & Heating Company, because one of my rigs unexpectedly lost an engine. I saw one or 2 High Cubes that might work on Blades' site so I connected even though it was a bit far north for us in Lynnwood. Zane responded the next day right away, & within a couple days put together a rig & a deal that is working GREAT... and he is proving helpful in connecting me with the subs & vendors needed to do the custom upfits we have to have for our work. Lots of Sales people can talk a great talk; but Zane & Blade Chevrolet walk the walk with honestly good deals & years of experience & networking in the Trade. We'll be back... Bruce Davis, Sr / Day & Nite Plumbing & Heating, Inc.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
I love Blade Chevrolet...you will too!
byon 01/12/2017
I am so happy that I went to Blade Chevrolet to factory order my 2017 Chevy Tahoe. I was treated as a valued customer. They had very good communication with me, keeping me updated and letting me know the status of my order every week. The staff, specifically Juan Ibarra, Rey Mejia and Eric Lootens, were professional, competent, and honest. I highly recommend Blade Chevrolet. It was such a pleasure to deal with them. All my questions were answered, they gave good advice about features I may want on the vehicle, and were genuine and fun to work with. Go to Blade! They will take good care of you.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
New car purchase
byon 12/15/2016
The sale experience was very good. Friendly, courteous but it took 4 hours. Wish there was a way to reduce the time. My only complaint was that it wasn't washed on the outside or if it was, not very well. There was bird poop on the hood, roof, and passenger side panels I didn't notice until the next morning as it was dark when we drove it home. There was also tree pitch spots on the hood. I was able to get it all off without scratching the paint the next day but it was very disappointing to drive a brand new car off their lot in that condition. They did offer to detail it inside and out when I brought to their attention. But I didn't take them up on it. It was a missed opportunity in an otherwise very good experience. I was (still am actually) disappointed about that.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent experience at Blade
byon 12/15/2016
Overall, I was very happy with buying my new truck from Blade. I live in Edmonds. I began my search on-line and what stood out to me was the fact that I could actually see the trucks and the prices. A lot of the other dealer sites seemed to want me to call for a price first or a pop up window live chat was constantly harassing me to talk to someone when I hadnt even begun to look. Its just like getting hit by a sales person the second you step out of your car when all you really want to do is just look. I know its a standard M.O. but its absolutely disgusting to me when that happens. I looked at several dealers and zeroed in on Blade because 1. Rey was the first call I had back, 2. He didnt seem pushy, 3. The price he quoted was the same as on-line. 4. The sales tax benefit and 5. The added drive train warranty. Also, Juan was a straight shooter too. Lastly, I sold cars (Nissan and Toyota in California) for a living back in the early 80s so I have a pretty good understanding of the process. My sales manager told me then that you dont have to lie to be a good salesman Never did I feel I was being lied to by either Rey or Juan. Both of them deserve a pat on the back. I would and will recommend your dealership to friends and family.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Hassle-free, friendly and helpful car buying experience
byon 12/07/2016
My husband and I have purchased all of our cars and trucks in the last 15 years from Erik Adams at Blade Chevrolet. The fact that we have gone back to him every time (for at least 3 cars and 3 trucks) says a great deal about the type of person Erik is and the type of service he provides. He has given us honest, reliable, and hassle free service each time. Blade Chevrolet, especially with this last purchase a week ago, has made the car buying experience very easy - not back and forth negotiating needed. We were given a very fair trade-in for our truck and great pricing for the truck we purchased. Erik set up appointments for us to have some accessories added (even ones not through Blade) and has checked up on us to make sure everything is going well. Joe, who is a salesman there also and not even involved in our sale, helped out with setting us up for the Costco cash card to make things easier for us and save us time. We are very happy with the sales staff and with the service department.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great experience would recommend.
byon 12/07/2016
Got my used Buick lacrosse 2015 after looking around most of the Seattle area for around a month or 2. Advertised online for roughly 17,000 great price for the vehicle with just under 30,000 miles. called ahead to make sure it had every thing i was looking for because it was about a 45 min drive away. Dotan immediately greeted us when we walked threw the door. then we took the car on a test drive and it was everything i was looking for. once we were done gave us a few mins alone to talk about it and inspect it. When we finally sat down and did the paper work he instantly handed us a copy of the carfax with where the car was from and what maintenance had been done on it and warned us about the minor recall on the car. when we were purchasing the car the guy that was handling the financing again went over the carfax with us and made sure we knew about the recall. it was nice them not trying to hide even a minor thing like that. was all around a great experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Excellent Experice
byon 09/09/2016
My wife and I wanted to get a Truck and had looked at a particular black z71 Sliverado 1500 LT. After looking at a few options we decided to take that for a test drive and check it out. The entire experience was flawless from the greeting to getting the keys and driving off. My Sales person was Jacob who did a great job answering our questions and was very patient as we looked at a few different vehicles. Doug was our Finance person and he did an excellent job of going over the paperwork with us. I would definitely recommend this dealership to anyone looking for a Chevy.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2nd & 3rd Vehicle Purchase at Blade Chevrolet on the same date
byon 08/09/2016
This is our 2nd purchase from Blade Chevrolet in Mount Vernon, WA. Our first purchase was a 2015 Chev Silverado. They made the buying experience as quick and painless as possible. Their Finance person knows what he is doing to the "T". The 2015 was just totaled in an accident, so I was replacing it with a 2016 Silverado. Due to the great buying experience, we actually ended up purchasing two vehicles on the same date instead of the one I originally came in for. My daughter took me to the dealership to purchase the new 2016 Silverado, and she ended up trading in her Chev Cruze for an Equinox. Again painless process.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent
byon 05/25/2016
Everyone was kinda and courteous, the service was quick and my car was nicely washed upon it being returned. Excellent experience!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
FREE OIL CHANGE
byon 10/23/2015
It was a free oil change but they washed the vehicle, rotated the tires and did an overall check of the vehicle with maintenance recommendations. Good job!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Problem fixed; learned a lesson.
byon 10/18/2015
It was almost time for an oil change so I came in for that but reported some engine problems. The oil change fixed the problems and I was advised to check the oil levels if the problem returned. You fixed the problem and I was given useful information. Great Job!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2 Comments