Customer Reviews of BMW of Bellevue
BMW of Bellevue
byon 04/10/2024
I had a great experience at this dealership when I went in to buy a BMW X5. My salesman, Nick Sukhov, was very pleasant, helpful, and answered all of my questions. Negotiations went smoothly on both the price of the car and my trade in, and everyone I dealt with was top notch. As a woman, I have always dreaded buying a new car, and a majority of the time I have felt marginalized and unhappy with the process. This was a refreshing change. Whether I made the best deal, or not, I felt like I had, and that is the most important part! I drove away in my new car feeling very happy and carefree :-)
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent and Speedy Service
byon 01/08/2024
My flat tire was replaced same day, I appreciate the communication and quick turn around.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
BMW X3 buying exp from BMW Bellevue
byon 01/06/2024
I had visited the showroom on a friday evening way back from work to view the car and do a test drive. Spoke about car to Darren and got details. Next day I walked in with wife and walked out with my car. Brilliant experience, he was transparent with the dealing and he did the best what he could do from his pov.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Christmas Surprise
byon 01/04/2024
A huge shout out to Bellevue BMW for the win at Christmas. Darrin Giefer made my pre-Christmas purchase of a 2024 X3 the most enjoyable car buying experience I have ever encountered. Darrin went above and beyond by supplying a huge red bow to top off the Christmas surprise for my wife. I give the man a ten out of ten for his performance. His follow up rates top marks as well. Highly recommend Darrin and Bellevue BMW to the extent that my wife's bestie came up from Longview a couple of days after Christmas and purchased a 2023 X5. My only concern was the time it took at F & I to wrap up the deal. I think there was a long line waiting to finalize their deals so that was unavoidable.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Exceptional customer service
byon 12/16/2023
My SA was Angel Pinedo. He was extremely patient when he handled my case. I highly recommend Angel and BMW of Bellevue.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
I LOVE MY NEW CAR
byon 12/14/2023
I recently had the pleasure of purchasing a car from John Lee and the outstanding team at BMW, and I am thoroughly impressed with the exceptional service I received. From the moment I walked in, I was greeted with warmth and professionalism. John's extensive knowledge of cars and his genuine enthusiasm for helping customers find the perfect vehicle made the entire experience truly enjoyable. Throughout the entire process, John patiently answered all of my questions, provided valuable insights, and made the purchasing process smooth and stress-free. Thanks to John's expertise and the team's exceptional service, I drove away in a car that exceeded my expectations. BMW of Bellevue has truly set a new standard for customer care, and I would wholeheartedly recommend them to anyone in search of a first-class car-buying experience. Thank you, John Lee and the entire team for making my car-buying journey truly exceptional!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
First and last time in this place
byon 12/13/2023
The lady (Janell )service advisor keep trying to make me believed my car need battery replacement 2019 whit 30 miles she treatment whit less respect and others .very disappointed my car was dirty inside was there for month o more waiting for parts . I’m driving whit out replace the battery perfectly I’m glad I’m not those costumers believed everything the suggested
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
BMW Bellvue Service
byon 12/02/2023
Working with Jennie was great. She was thorough, professional, and very proactive. Thank you for the great service.
New tires and ready for Winter
byon 11/30/2023
Another great service visit at Bellevue BMW. Bought my car and always serviced there and going great at almost 200,000 miles.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent service
byon 11/28/2023
Service advisor was friendly and service quality was excellent.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Annual service of my X7
byon 11/23/2023
The service was great and fast. Thanks a lot
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Not satisfied
byon 11/16/2023
1. They messed up my mileage in the carfax report. 2. I asked only for basic oil/filter change. They added some sort of motor oil treatment without telling me. Costed me extra 80$ which is not necessary.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Bellevue BMW
byon 11/15/2023
Leonard is our service expert. Recently when picking up our X1 and reviewing the service inspection, he pointed out that the tires were getting near replacement. I just so happened I was reviewing tires sold by several tire services. Leonard then said that Auto Nation will match any published price. We checked the Continental tires I was considering, and he matched price, plus was able to use the special promotion on alignment. I would never have considered purchasing tires from a BMW dealership. I am now driving on new Continental all weather run flats! Great Job Leonard.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Above and beyond!
byon 11/14/2023
Had to have my alternator replaced on my older BMW Z3 ///Mcoupe. Took a bit longer than expected, but I received a very nice BMW 430i coupe as a loaner. I would give my service advisor, Jennie Moo, and 11 on a scale of 10. She is always very helpful and highly recommended. A big thumbs up! 👍
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Bellevue BMW
byon 11/13/2023
Jennie Mao is amazing! From handing her my keys, to having the keys handed back to me, every step along the way was seamless!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service person was a no show
byon 11/02/2023
In general, routine maintenance visit was fine except that my assigned service person did not show up. My appointment was 7am first of the day. I was first customer there at 6:50. When I rolled the car into the service bay at 7am, the person taking my keys said the service coordinator was running a little late but wax on there way and would be here soon. After waiting 20 more minutes and after other customers who arrived after me were helped, a different server coordinator came and got me and said the other person was out for the day. So, really no big deal, I just don’t like being told something that is not true.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Always great service experience
byon 10/29/2023
Alway fast and easy
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Incompetent sales person
byon 10/26/2023
The sales person we were assigned promised us that the certified used vehicle had features that it actually did not have, promised that it had service done that had actually not happened. The vehicle ended up needing a fair bit of service (sensor malfunctions on the ride home). The sales rep ignored us while we waited for paper work and felt their time was better spend browsing the web than interacting with us. I would give the sales person zero stars but the sales manager came through for us.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Maintenance service on my 2021 X5
byon 10/26/2023
My maintenance service was very smooth and expedite and the assigned service manager was curteous, professional and made sure I have a pleasant experience throughout.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Jennie
byon 10/23/2023
Look forward to having our vehicle serviced by Bellevue BMW. Done right, which instills safety and confidence.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Thanks Sam for the excellent service with a lot of patient.
byon 10/17/2023
Sam has been so patient all the time during the entire process, and worked hard to help close the price which made us to take the deal. thanks for the help!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Experience finding the perfect SUV
byon 10/12/2023
We purchased a 2018 BMW X3 recently at BMW of Bellevue. We'd initially purchased a 2019 model with about 52K miles. But the very next day we luckily found a 2018 X3 with exact same Body color and Interiors at the same price range. Cherry on top this one had many more advanced features like Head-up Display, Sunroof, Handsfree tailgate, Bigger 21" rims to name a few. We got the Convenience + Premium package . Vlad the salesman was super supportive all through the prolcess and the Managers made the switch very smooth. Highly recommend Vlad and BMW of Bellevue !! THANKS !
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments