Lindsay Buick GMC

by Steve Barker on 01/07/2024

The repairs we needed on our vehicle were done in a timely manner. We were kept informed on everything that needed to be fixed and when we could expect the repairs to be completed.

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by RobertB on 03/22/2023

Very efficient and super helpful staff

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by MichaelFFXVA on 04/03/2018

NOTE: my full complaint, who I sent my complaint to and a photo can be found on this Facebook page: "My complaint against Lindsay Buick GMC"<br> To Buick Customer Assistance, <br> I wish to file a complaint reference the service department of Lindsay Buick GMC, 250 W. Shirley Ave., Warrenton, VA 20186 My Customer #: ******<br> I own a 2014 Chevy Cruze and on Friday, March 9, 2018, I had an engine light come on. An OnStar diagnostic report came back with 2 codes:<br> P0171 - The Emissions System is not performing as expected.<br> P1101 - The Engine and Transmission System is not performing as expected.<br><br> I was out of town at the time house and pet sitting in Amissville, VA, when the engine light came on and the dealership that could take me at the time was Lindsay Buick GMC. The repairs done: 4060930 Camshaft Cover Replacement. I left the GMC dealership shortly before the service department closed and got about 6-10 miles down the road and the engine light came back on. An OnStar diagnostic report came back with 1 code: P0171 - The Emissions System is not performing as expected.<br> The following day I made an appointment to return my car to your dealership as the part or the repairs had failed. Over an hour and a half at your dealership Friday and the problem(s) didn't get fixed.<br> Returned the 2nd time on Saturday, March 10, 2018. The repairs done: <br> A - 4060450 Intake Manifold Replacement<br> B** - Check And Advise On Oil Leak / Cause: Oil Leak- 4060930 Camshaft Cover Replacement<br> NOTE: on Saturday, March 10th I was told about the Intake Manifold Replacement but was NOT told about the oil leak. This was a failure to communicate with the customer about ALL problems concerning my car.<br> After my 2nd visit to your dealership I returned to my client's house where I was house and pet sitting. The next day, Sunday, I came out in the afternoon to start packing my car to leave this job and then head to another house and pet sitting job in Herndon, VA (about 54 miles away). To my shock I saw 2 large pools of fluid under my car. After I moved the car I saw smaller pools of fluid around the 2 large pools (I have a picture that I can send you if needed). <br> Due to the failure/negligence of GMC employees to notify me about the oil leak on Saturday, I didn't take the car to a self-service car wash to properly clean up under the car and/or to put plastic down on the driveway of my client's house. The result is a mess on my client's driveway. Almost 5 hours at your dealership over 2 days and I still had major problems with my car. I call this a major failure. Now it's Sunday afternoon, no one is open to look at my car and I must make numerous phone calls to try and find out if the car is still drivable and whether I can make it to my next job 54 miles away. This caused considerable stress and anxiety as my Herndon client had already caught a flight and departed the state leaving her 2 pets in my care. Luckily, I got my car to Herndon but not without the stress and anxiety of wondering the whole way whether I would make it or get stranded out on an interstate at almost 11 PM.<br><br> Monday morning, March 12, 2018, I called your dealership and spoke with General Manager Danny Niblett and explained all the problems and failures. A mechanic was then sent all the way up to my location to pick up my car and drop off a loaner.<br><br> NOTE: I was extremely disappointed with the mechanic sent to pick up my car. First, he wasn't properly prepared as he went to check the oil level in my car and cleaned the oil dipstick with his fingers and then was going to get into my car and drive it away. I gave the mechanic some antibacterial hand wipes to clean his hands before he got in my car. Second, the mechanic dumped a paper cup and trash from the loaner car plus a dirty quart size motor oil container on my passenger side floor mat (it would have been more professional to have placed those items in the trunk of my car). Third, the mechanic didn't bring a protective car seat cover or a paper/protective floor mat to protect my car from his dirty uniform. This unprofessionalism left a major negative impression on me.<br><br> Tuesday, March 13, 2018, after not hearing from the dealership about the status of my vehicle since they drove it back to the dealership the previous day, I called and the gentleman who answered the service phone said the service manager had stepped out for about a half hour and would call me when he returned. When I didn't get a call back after over an hour and a half I called back and spoke with Service Advisor Jeff Carson who informed me more repairs would be done on my car. The repairs done: 4020140 Camshaft Position Actuator Solenoid Valve Replacement.<br><br> Wednesday, March 14, 2018, Jeff Carson had told me the previous day that my car would be returned today and that someone from the dealership would call me around 9-10 AM and give me a heads-up when the mechanic was leaving to return my car to Herndon. At 9:40 AM the phone rang and it was the mechanic outside of the residence I was staying at. This was yet another failure to properly communicate with the customer.<br> I inspected my car after the mechanic left with the loaner car and ended up having to wash my soiled car seat cover and driver side floormat which had grease and grime on it (probably from the trip down to Warrenton on Monday when the mechanic didn't come prepared with a protective car seat cover and floor mat). I can provide a photo of the extremely dirty protective floor mat from the dealership that was covered in grease and grime and some sticky substance when the car was returned to me.<br><br> In closing I would like to point out a few positives. The GMC employees I spoke with at the dealership and over the phone were courteous and professional. And after I spoke with Jeff Carson on Tuesday and explained my aforementioned complaints reference the mechanic that picked up my car on Monday and drove it back to the dealership, the dealership tried to make things right by returning my car washed and detailed.<br> After I get the opportunity to review dashcam footage from my car I may need to amend this complaint.<br> Please contact me with any questions you may have. <br> Sincerely, Michael Bean

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by ladyrose75 on 01/02/2018

I was extremely pleased with the service I received. My car's 'service engine soon' light came on and would not go off. The engine sounded terrible. It had been operating just fine that morning. I left work and drove it straight to Lindsay. The Service Dept. was still open and they could not have been nicer. They even arranged to give me a 'loaner' vehicle so I could get to work the next day. My vehicle was repaired for what I felt was a very reasonable price. Thank you so much.

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by MrMac4403 on 04/11/2017

The service dept lied to my salesman about replacing a defective battery on my 2016 LaCrosse. Two days later I had a dead car on my hands.

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